Most Improved
I started using SelfWealth a couple years ago when the app was rather laggy, janky and not very good looking. Since then, there’s been a significant number of changes improving the UX with the latest rebranding being the cherry on top of the cake. There’s still room for improvement with the UX, some reviews from smarter people than I have left good feedback as to what could be done but overall really impressed by the growth in such a small amount of time.
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Seriously Problematic
This is a seriously problematic company that has useless people working as a support and crappy app UI system.
Is useless graphs, hard to navigate interface, slow Support answer your queries as well as receiving useless answers and drags for 2 or even 3 weeks, slow on transfer your stock as well as very slow on withdrawal of you hard earned cash.
There is nothing good about them, and I have been with them for around 6 months now and given them a lot of chance to improves. And recently I joined Stake for a week and found them in every way simple and easy. Is like Trading in Hell with SelfWealth and is Heavens trading in Stake, Good Bye… no more nightmares when I move away from SelfWealth…
Is useless graphs, hard to navigate interface, slow Support answer your queries as well as receiving useless answers and drags for 2 or even 3 weeks, slow on transfer your stock as well as very slow on withdrawal of you hard earned cash.
There is nothing good about them, and I have been with them for around 6 months now and given them a lot of chance to improves. And recently I joined Stake for a week and found them in every way simple and easy. Is like Trading in Hell with SelfWealth and is Heavens trading in Stake, Good Bye… no more nightmares when I move away from SelfWealth…
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Who signed this app off? Are they even awake?
I’ve been with SelfWealth since 2016. You guys need a new CEO. Your app needs serious work, I would actually argue that whoever developed the current app has costed the company greatly because it’s just so terrible to use, and you are actually so reliant on the success of your app. It is how people interact with your service. Yes the website exists but a lot of people use mobile apps these days (I can’t believe I have to say this).
You’re also losing market share to Stake who have a very simple (probably too simple) app that works well. Your social media rep on reddit seems to be nonchalant about the competition poaching your customers, because I’ve seen comments made by them praising Stake and being happy that they are there for competition — but we’ll see who’s laughing when more SelfWealth customers move to Stake won’t we?
There just seems to be no fight in the company anymore and that’s been reflected in the share price. If I worked at SelfWealth I’d be very worried, you guys need to work harder. I don’t know what you guys are doing but the share price reflects your achievements well.
You’re also losing market share to Stake who have a very simple (probably too simple) app that works well. Your social media rep on reddit seems to be nonchalant about the competition poaching your customers, because I’ve seen comments made by them praising Stake and being happy that they are there for competition — but we’ll see who’s laughing when more SelfWealth customers move to Stake won’t we?
There just seems to be no fight in the company anymore and that’s been reflected in the share price. If I worked at SelfWealth I’d be very worried, you guys need to work harder. I don’t know what you guys are doing but the share price reflects your achievements well.
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Horrible
I rarely leave reviews, but this app is garbage. It’s even a step back from the previous, ghastly UX that the old app had. At least the old app didn’t throw 30 loading indicators in your face every time you want to do anything. I’ve actually just gone ahead and deleted this app, and created a web clip shortcut on my home screen. I plan to move all of my stuff over to Stake, since their app is significantly faster. Self Wealth seems to have been sitting on its hands for the past few years, competitor apps surpassed Self Wealth long ago. Now that other brokers offer cheaper trades, no social bloat and an overall better experience, what reason does anyone have to stick around?
Can’t wait to be done with Self Wealth entirely. Good riddance.
Can’t wait to be done with Self Wealth entirely. Good riddance.
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Laggy as hell
Can you please fix the ludicrous lag that ruins an otherwise decent app? Every time I open the app it drives me nuts with the constant lagging and unresponsiveness, like I always have to restart the app, switch back and forth between tabs, refresh etc. to sort of ‘wake it up’. Also please make log in automatic, what’s even the point of choosing between FaceID/passcode/password these days? And the watchlist - instead of clicking on that tiny arrow button at the top right to view stocks in the list, which is absurdly unintuitive, make the whole list the button itself, or just display all the stocks already, why hide it behind another pointless step?
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Dangerous to use
With a lot of money at stake this app is extremely unbelievable….classic problem is showing every stock in the green yet shows huge loss on app and often the opposite with total in the green but in reality stocks in the red…..PLEASE USE AT OWN RISK here I’m thinking about getting rid of this . It’s just not good enough with peoples hard earns money making life changing decisions on data that is completely useless in the real world. Get rid of your programmers and pay a little more for some real ones. Not happy JAN…..juste re edit here I can say nothing has changed …..I. Just did manual add up and what shown on screen was $7,000+out …..again use with extreme caution on your money ….no one cares here
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App downgrade
Old app was functional, but the latest version is truly dreadful. It literally takes me about 12 screen touches to log in now. I set it to remember touch log in, but it never does. I have to start on a cycle on entering user ID, password, then 2FA (which is normal in my case), then get asked to set up Touch ID (again), then Touch ID to actually log in. All this takes so long I usually forget why I wanted to log in. Please do something with it, it’s hopeless
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Pin doesnt work
I would have thought Self Wealth ltd would want to encourage people to trade MORE, to increase their revenue. Instead this app has so much much dead white space and is so annoying to log into it encourages me to trade LESS. I have to log in by entering my email and password and set a new PIN every time! Probably a good thing, as it is so difficult for me to look at my portfolio, I am less likely to panic and fall into the trap of buying high and selling low.
So actually, thank you self wealth, because of your appalling new app, I will enjoy years of happiness with slow but stable long term growth!
So actually, thank you self wealth, because of your appalling new app, I will enjoy years of happiness with slow but stable long term growth!
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Cumbersome and not user friendly!!
This new application we’ve been forced to use is extremely useless, not user friendly and takes me more than twice the time to derive the information that I previously had to take. Extremely disappointed and if this is what we are forced to use, I will take my entire portfolio elsewhere to another platform that is user-friendly.
Extremely disappointed by what I thought to be a customer based trading platform. You need to fix this before you start losing customers of which I’m a shareholder!!
Extremely disappointed by what I thought to be a customer based trading platform. You need to fix this before you start losing customers of which I’m a shareholder!!
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Inconsistent speed when transferring funds
I normally transfer funds into my Selfweath account on Wednesday evening. However, the transfer speed can be very inconsistent. Sometimes, i can see the fund the next day and some other times it can take 2 days or longer. I have transferred money on Wednesday and i still can’t see it at the time of writing this review. I would love to see some types of fast payment added like Osko.
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