Leave a Review Happy Money
Frustrating App
Ever since the last few recent updates it has taken the ability for me to pay my loan off the app completely. So the app is pretty much worthless for anything since there is nowhere to pay. Please fix this issue. I have tried uninstalling and reinstalling the app and it doesn’t correct anything.lmstone18
No problems here
I've used the app for over 2 years and I can't recall iflt ever having problems. Face ID works and it shows my loan progress. Lots of negative reviews but I'm very happy with it, personally. Thank you for the simple interface to track my loan and payments!Kylee6114
Developer Response
Thank you for the review! 🙌Our mission is to deliver affordable, accessible financial tools and services that empower people to use money as a tool for their happiness!Never works.
This app never works for payment, nor is it accurate with payment history. The only way to make payments is to use a computer because this company’s website is not mobile friendly—app or safari. Frustrating.whit765552909466
Developer Response
Hi there, we’re sorry to hear about your experience with Happy Money. We have passed this along to our team. We are always looking for ways to enhance your experience, so please feel free to share any other thoughts and concerns with us. You can reach us at 1-800-878-0901, Mon-Fri 6AM-6PM (PT) and Sat 6AM-2:30PM (PT). Aside from calling our Member Success team, you can reach us by email at success@happymoney.com.JUST TAKE MY MONEY
Nothing frustrates me more than a company that makes it difficult for me to pay them. I mean, companies provide services for the sole purpose of getting paid for providing that service … why make it difficult for people to pay you?! I opened an account with Wealthfront (easy to find on the App Store) but Happy Money flat out refuses to recognize them as a bank. Everyone else is more than happy to ACH debit that account with the provided routing/account numbers, but Happy Money is like “nah, we don’t want your money from there”. So I’ve had to open a second account JUST for the purpose of paying Happy Money.Show lessKrazyCelticKid
Developer Response
We're sorry to hear your experience this far has not been exactly what you were hoping for. If there is anything we can assist you with or do to enhance your experience, please let us know. You can reach us at 1-800-878-0901, Mon-Fri 6AM-6PM (PT) and Sat 6AM-2:30PM (PT). Aside from calling our Member Success team, you can reach us by email at success@happymoney.com.Bad text label bug
The dashboard shows the total amount that I’ve paid on the dashboard and lists it as ‘remaining principle balance’ instead of actually showing my outstanding balance.Wicked Truth
Developer Response
Hi there, we’re sorry to hear about your experience with Happy Money. We have passed this along to our engineering team. We are always looking for ways to enhance your experience, so please feel free to share any other thoughts and concerns with us.why so bad tho?
Why is this app so bad? Since the last update I can’t even make a payment and had to login to the website to do so? Can’t make the notifications go away. There’s just a whole blank spot of swipeable nothingness at the bottom? weirdness.whisperbeard
Developer Response
Hi- Thank you for posting a review and we’re sorry to hear about your experience. We would love to look into this further. To help us look into your concern, can you please fill out this form (https://bit.ly/3xaW4ma)? Once completed our support team will be in contact with you!Horrible system!
I can only make one payment a month of just my standard payment. I can’t make a few payments or pay more than my minimum. It’s very frustrating because I like to pay more than the minimum loan amount.Hdhjdgkfbf
Missing major features
Please at least add the ability to pay additional payments on top of scheduled payments. Being locked to only autopay or manual pay makes no sense.Tosh G.
Developer Response
Hi Tosh, thanks for your feedback! We have passed it along to our product team. We are always looking to improve the app, so please feel free to share any other thoughts or concerns with us!Poor customer experience
Fill out application, submit required documentation, then proceed to receive emails saying you haven’t submitted all paperwork, receive garbage and non helpful reply from support, loan offer expires. One thing to not be able to handle your business. Wasting people’s time in the process is garbage. App might be nice thoughShow lessSalmonfaced
Developer Response
We are so sorry to hear about your experience with Happy Money.If there is anything we can assist you with or do to enhance your experience, please let us know. You can reach us at 1-800-878-0901, Monday - Friday from 6 AM - 6 PM (PST) and Saturday - Sunday from 6 AM - 3 PM (PST). Aside from calling our Member Success team, you can reach us by email at success@happymoney.com.Absolute Garbage
The aesthetics continue to be clean and engaging but that’s the only thing this app gets right. When I first used it, I made my payment via app and spent the next several weeks receiving notifications from the company that my account was past due. Each time, I logged in to the website, saw my payment had posted and just assumed the app and the account weren’t exchanging information correctly.
This past month I began to send extra payments for my account. It lowered my next month’s payment so now the app thinks that my account is up to date and won’t let me pay, even though I still have a balance due for the current month.
Again, besides how the app looks, I’ve never had such a frustrating experience with managing a financial account.Show lessTawny222
Developer Response
Hi there, thank you for letting us know about this issue! Our team is actively working on fixing this. In the meantime, please keep an eye on release notes for the next build. If you are still having problems, feel free to contact our Member Experience team at 1-800-878-090, Monday - Friday from 6 AM - 6 PM (PST) and Saturday - Sunday from 6 AM - 3 PM (PST) or by email at success@happymoney.com.
