Leave a Review Happy Money
Worst than a garbage bag
I rather file bankruptcy before i use these useless people service ever again!!!dadhats2ow6ix
Good App
I think the layout and everything is good. It’s definitely easy to pay your loan. The only one MAJOR request I have is to allow payers to change the payment amount. If I want to pay more than once a month, as in, split my payments, I have to call in to do so. Had I known that, I would not have gone with Happy Money as my provider. It’s such a simple thing to program into the app and yet such an annoyance that it would have been a deal breaker for me.Show lesss10corey
Developer Response
Hi there, thanks for your feedback! We have passed it along to our product team. We are always looking to improve the app, so please feel free to share any other thoughts or concerns with us!Face ID useless
App hasn’t worked in over a month. Are they even trying to fix it?….Leah
Not working for me
Same thing another reviewer said…can’t make payments. The screen goes white. That’s the main reason I downloaded the app.tangal6915
Payment-Method Nonsense
They don’t let you update your payment method until after the first payment. So, whatever account you used to receive the funds must also be used to make the first payment. This isn’t even a legal requirement: it’s an artificial problem where they don’t have it set up in a way to allow for a better experience. SoFi even acknowledges that account holders might need to use different methods for receiving funds and making payments. Be better, Happy Money.Show lesstrottly
Developer Response
Thank you for letting us know about this issue! Our team is actively working on fixing this. In the meantime, please keep an eye on release notes for the next build. If you are still having problems, feel free to contact our Member Experience team at 1-800-878-090, Monday - Friday from 6 AM - 6 PM (PST) and Saturday - Sunday from 6 AM - 3 PM (PST) or by email at success@happymoney.comForced missed payment
I received a generic text saying my payment date was coming up. But, according to the app, my payments were up to date. I usually pay as early as possible, so well before the due date, so it'd been a while since my last payment...I count on the app to help me keep track. Also, there was no option to make a payment (as per usual, as others have noted, if you've covered your monthly, you have to call to pay additional). Now...the app says I'm behind on payments...while also saying my account is up to date!! It's generating the "Your payment has posted. You're all set!" bubble with the balloons and confetti nonsense, while also at the bottom of the page stating that my bill is past due! This is after refreshing and letting it 'sync my account' several times (which apparently it has to do every time I switch between apps, which is another issue...). This is unacceptable. The app is broken in a way that guides users to make late payments. It's not transparent about when your payment date is until it has passed, so at least you can tell something may be wrong, which feels predatory. Among many other issues with UI/UX noted by other reviewers, this feels like another instance of the app experience setting people, who are trying to get their financial lives in order, up for failure.
*Note* - I just wrote this right before updating the app to the lastest version, which dropped yesterday apparently. I've now updated...the issue persists. Just use the website for now, yall, this is a mess.Show lessCurtisL
App never works
I always have to uninstall and reinstall this app. Idk what’s wrong with it but I always get the same error to use the site insteadMistahNewb
Borderline useless
App is borderline useless. It’s good for seeing your up to date balance but that’s it. I’m constantly getting force closes and when it does it never saves my Face ID. The app is a great concept but very limited. Just use a bookmark on your favorite iOS browser and use that instead.Geshtal
Developer Response
Hi Geshtal, sorry to hear about your experience with our app. Our goal is to improve, and we will share your feedback with our product team.Bugged out
Every time I type in my credentials to log in, I immediately get an error message, prompting me to sign in all over again. I can’t even get into my account because of this. Please fix it. I would like to be able to try out the app.kbtee808
App is pointless
Like the idea of using the app but it doesn’t even work. Face i.d. doesn’t work every time you try to login. You must use your username and password instead. App keeps showing an old date when it was lasted updated with your balance too. App constantly lags and feels unusable compared to the website. Hopefully this review along with the other reviews of users complaining about the same issues with the app will get you to fix it once and for all.Show lessMr.hands
