Leave a Review Happy Money
Fix it
Worked for two months, now refuses to log in. What’s the point in having an app? No need for auto reply of passing it up, just fix it!Vron3301
Refusal
When I log in, I repeatedly get an error, try again message. It does not work no matter how many attempts. I’ve restarted my phone and deleted and redownloaded the app.thayilotrt
Has become useless
I got the app a few months ago and it worked great. Linked it to my bank and made my loan payments through the app. Last month I scheduled the payment but it never took it from my bank and I had to email customer service to get my payment processed. This month the ability to make a payment on my loan is no longer in the app. Which makes it pretty useless.Show lessmaildad
Developer Response
Sorry to hear about your experience with our app. Our goal is to improve, and we will share your feedback with our product team.App is having issues
Every time I go in to try to make this months payment and click the payment button I get a white screen. Very frustrating … app was working perfectly last month!Go Hawks! 200%
Developer Response
Thanks again for your feedback. We passed it along to our product team, and the latest update of the app should address your concerns. We’ve made updates to "change-payment-date" and "make-a-payment," along with other bugs related to date and payment display. We hope this addresses the issues! If you have any other feedback, please let us know. We are always looking to improve the app.Just stopped working
Worked for maybe 2 weeks. Now nothing. Not worth the download. Just go on payoff.comEdaustin
Fail guys
USER TESTING. This "IT" team needs to be fired. Completely unacceptable. Clears my user name trying to log in. Not okay. Hire someone else.blackjack696969
Frustrating bugs
Great concept, clean layout. Love the home dashboard and can see my balance details at a glance. As others have mentioned, several frustrating bugs. Face ID does not work. Have to manually log in each time even after setting Face ID up. Also when trying to make a payment, screen goes blank white each time. No spinning wheel of death, no timeout message, just nothing, a blank screen where you sit in in perpetual screen purgatory. Not sure what’s up with that - so for now still have to use the website. It doesn’t seem like the app is fully built out. Hope it gets finished.Show lessiantogo
Developer Response
Thanks again for your feedback. We passed it along to our product team, and the latest update of the app should address your concerns. We’ve fixed issues with Touch ID and biometric login, made updates to "change-payment-date" and "make-a-payment," along with other bugs related to date and payment display. We hope this addresses the issues! If you have any other feedback, please let us know. We are always looking to improve the app.Logged in but can’t access anything
Logged into my account but it doesn’t have any of my info - it even greets me as “undefined.” Broken experience.GGS
Great start, one very annoying bug
I love that we finally get an app. The app looks amazing by the way. The only issue is the login. I logged in the first time and it asked if I wanted to use Face ID after that. I said yes and it was done. Whenever I close the app though, if I reopen it, it will do my Face ID scan, then it will just go to the login screen where I have to login again. This happens every single time, so the Face ID thing is pretty much useless.Show lessahernan21
Developer Response
Thanks again for your feedback. We passed it along to our product team, and the latest update of the app should address your concerns. We’ve fixed issues with Touch ID and biometric login. We hope this addresses the issues! If you have any other feedback, please let us know. We are always looking to improve the app.Work in Progress
The app is nice to have on my phone, but lacks simple functionality that should already be built in like automatically logging me in after saving my credentials. It asked me to setup FaceID, but I still have to enter in my login information right after every single time. Not having an option to pay more than the minimum payment is something that was lacking on their site, and still isn’t available on the app. Having to call to pay more on my loan is quite the hassle. Not sure if the lack of an addition amount is a Happy Money issue, but it’d be great to have. Also, my payment history always appears out of order instead of by month, it scared me the other day when I went to double check to see if I hadn’t paid my loan yet and didn’t see it right away.Show lessIMnotHIGH imDOPE
Developer Response
Thanks again for your feedback. We passed it along to our product team, and the latest update of the app should address your concerns. We’ve fixed issues with Touch ID and biometric login, made updates to "change-payment-date" and "make-a-payment," along with other bugs related to date and payment display. We hope this addresses the issues! If you have any other feedback, please let us know. We are always looking to improve the app.
