Everybody wants something for nothing
A lot of these low star reviews seem to come from people who were financially irresponsible and needed to back track, not from those who sincerely didn’t appreciate the service, so I felt like I needed to leave a review too. It was very clear upon signing up what charges were to ensue (which is why I didn’t initially order due to my own budget at the time) and l in no way expected to pay only $10 for a box of 5 personally curated books. And shipping, potentially both ways if returning books, a cost on their end, even if it’s marketed as free shipping. Thus far I have had no issues, so I have no experience with their customer service, and I like the book shuffles where you can mark books that you already own as well as books that your kid would not be interested in.
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