Monument Bank User Reviews

Monument Bank

Monument Bank Limited

Finance

Top reviews

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Great

Been with this bank now for about 12 months and have been extremely pleased with their communication.

WasNetty

22 days ago

Excellent

This App is so easy to use, easy to open account, pay-in and withdraw funds. It’s also easy to navigate around your account to view . And of course a great interest rate.

Brownofcruse

2 months ago

Review

I am always sceptical when opening up new on-line bank accounts. But credit where it’s due, this really is one of the easiest to use and understand apps I’ve used!

Well done and keep up the great work!

RFH65

3 months ago

Response from developer

Hi RFH65, thank you for taking the write to leave a review. We are glad that you find our app so easy to use, and we appreciate you taking the time to share your experience with us.

Excellent service

Very easy app user journey. Money transfer rapid and notification from Monument shows others how it can been done. Great service, thank you.

Ben,tiki

4 months ago

Response from developer

Hi Ben,tiki - So great to hear you are enjoying our app experience and banking with Monument. We endeavour to not make banking feel difficult, so it’s great to hear this feedback. Thank you for being a valued Monument client.

Easy to use

Only just joined monument ,had no problems at all setting it up and very easy to use app , payment in and out are very prompt my payments in and out have been there within 30 second on easy access account .

Martzzzzz10

4 months ago

Response from developer

Hi Martzzzzz10, thank you for taking the write to leave a review. We are glad that you find our app so easy to use, and we appreciate you taking the time to share your experience with us.

Customer service

I spoke to customer services today and they were so quick in responding and sorting out an error, I think I may have made on transferring my interest to my nominated account. All sorted professionally and with great speed. I would highly recommend your savings account.

Monkberry

4 months ago

Response from developer

Hi Monkberry, Thank you for this feedback and for being a valued client of Monument. Each and every day we continuously work to improve our app, products and services so it's great to hear such brilliant feedback. Thank you.

Amateurish and Ludicrous app - efficient, but only on one device at a time!! AVOID!!

The app works very well, monies are transferred very efficiently and the interest rate is good.
HOWEVER….. there is a serious issue which needs addressing - you can access the app from only ONE device at a time.
I use my iPad while at home but, when I am out, I might need urgent access to funds. I cannot login to the app on my iPhone unless I approve it on my iPad…which will be at home! Massively inconvenient and irritating.
Moreover, once you approve the second device, this then become the default! Utterly ludicrous. Most banking apps now allow access from multiple devices without having to pre-approve. This is a major flaw and something you should bear in mind before opening an account.
(Annoyingly, I received a response to my initial review telling me to call, which was a complete waste of my time as nothing can be done).
I will be looking to move my account to one where I can operate it efficiently and without these archaic practices.

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Brokerbill1066

6 months ago

Response from developer

We're sorry to hear that you are experiencing challenges with the app. If you contact our client services team on 020 4524 8080, they will be happy to help you with this. We are available from 9am to 6pm, Monday through Friday. We are closed on Saturdays, Sundays, and bank holidays. Thank you.

A Good Find

In my search for a savings account that could offer me better terms than I was receiving, I read the recommendation on the Money Savings Expert site. Carried out a few checks to satisfy myself that a Bank that I had never previously heard of or knew anything about was the real deal. Happy that I would not be putting my money at risk I opened an account, easy, downloaded the Monument App, easy and started a new relationship.
My current bank from whom I was transferring my funds carried out their due diligence checks - reassuring. Money transferred and indeed further amounts being transferred. A slick problem free exercise and Monument always acknowledge receipts of funds promptly.
I am happy with interest rates, ease of access and look forward to enjoying a beneficial relationship

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rafbaby45

6 months ago

Response from developer

Hi rafbaby45, thank you for your feedback, we are so glad to hear you are enjoying the experience and thank you for trusting us. We are a fully regulated bank in the UK, covered by FSCS scheme and therefore savings up to £85,000 are protected. We hope you continue to enjoy the experience.

Great App Account

I was a little sceptical as have always had traditional accounts for saving prior to this, but Monument made the process of setup easy, intuitively managed, excellent communication, a good rate, strong security. If it continues to be this easy I’ll be a happy customer. 5 stars ⭐️⭐️⭐️⭐️⭐️ from me!

Magic MikePD

6 months ago

Response from developer

Hi Magic MikePD, thank you for this feedback and for being a valued client of Monument, we are so happy to hear you are impressed with the experience. We are excited to continue building our products and services as fully regulated bank in the UK, covered by FSCS scheme. Thank you.

Incredibly easy to use banking app

It just works. As a long time user of in-app banking I like apps without a lot of clicks, without loads of loading screens. I just want to be able to perform the action I’m looking to perform and get out. The Monument app does just that without complexities. Love it.

Laura6392016

6 months ago

Response from developer

Hi Laura6392016, So great to hear you are enjoying our app experience and banking with Monument. We endeavour to not make banking feel difficult, so great to hear this feedback! Thank you for being a valued Monument client.