Launderday User Reviews

HAIER US APPLIANCE SOLUTIONS, INC

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Horrible experience, don’t use this scam

Spent 5$ trying to wash my clothes, had to do 2 cycles, because the first cycle was cancelled without a reason, tried it a second time, and had the same issue, so I just got them wet and not clean at all. (Each cycle was not even 10mins)
Requested a refund yesterday and still didn’t got an answer, and even if the refund is approved I don’t think I will be spending time trying this method again, so the 10$ I had to put on this so called app it’s never going to be used again.
Just go to a laundry store it’s cheaper, faster and your laundry will actually be clean

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FoskasN

7 days ago

Terrible app. GE should be ashamed of themselves.

Terrible app in every possible way. Steal your money and barely ever works and even the landlord doesn't know how to fix it and the support people are no help. GE should be better than this. They must just be coasting off of their good name at this point. Literally the worst app and service I have ever used.

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Prestosaurus

22 days ago

Response from developer

We are elated that you are enjoying our app so far. If any additional assistance is ever needed with our app, we'd be more than happy to help. - Adrian@Launderday

Despicable!

My complaint is more about the business model than the app itself.
I had to download and use the app at an RV Park. Had to initially load $10 on the app. Nowhere was I able to determine the cost of the laundry prior to loading money. Was very annoyed to discover that the washing machine was $3.00, and the dryer was $2.50. So I could only wash one load. To wash a second I would have to pay another $10. I was annoyed for days and will wear dirty underwear before I ever use an app again to do laundry. I was able to get a refund for my remaining $4.50 by emailing them. Doesn’t change the fact that their pricing policy is despicable.

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Brahma71

2 months ago

Full of bugs. Frustrating to use.

My apartment complex made the terrible decision to get rid of the old washers and driers that used a charge card for some new GE machines that use this app. Since then it’s been frustration after frustration. Constant issues with app. Whether it be glitches, inability to scan, app responsiveness, lack of price clarity, and simple stuff like failing to send me notifications (yes, I’ve checked multiple times that they are turned on).

Right now I’m currently standing next to a GE washer. I put my soap and clothes in. I scanned. What does it tell me? “Please try another machine since this machine is currently in use.” Really!?! The machine that I’m standing next to that isn’t doing anything? The one that no clothes or anything going on with it before I got here? That machine? Amazing. I guess I’ll wait for one of the few remaining old machines to clear up so I can use that. Everyone else here does the same. Old machines are preferred.

Clearly the GE app team took their cues from the hardware people. So not only are these brand new machines already having frequent hardware issues (they’re frequently out of order). But they’re a complete pain to use because the app is also garbage.

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Arstalavista

2 months ago

Response from developer

We advise you to contact your laundry facility for assistance with the new washer and dryers in your complex. We have sent this feedback to our team for review. - Adrian@Launderday

Minimum of $10 dollars is insane

I should be able to add how ever little I want

Hoggyyy

2 months ago

Response from developer

We appreciate your feedback, and we will be sure to pass this suggestion along to our app design team for review. - Adrian@Launderday

Works for me.

Has worked perfectly for me so far.

Prestosaurus

3 months ago

Response from developer

We are elated that you are enjoying our app so far. If any additional assistance is ever needed with our app, we'd be more than happy to help. - Adrian@Launderday

Negative stars

Does not work at all.

Acedfde

6 months ago

Response from developer

Thank you for connecting with us. We advise you to exit and reload the app to help with the performance of our app. - Adrian@Launderday

Doesn’t work

Scanning code and entering manually doesn’t work.

Mugglestruggle1

9 months ago

Response from developer

This is not normal operation for our app, and we encourage you to exit our app and reload the app to enter the desired information. - Adrian@Launderday

Awful

Always glitching, never connects to the washers/dryers, never reliable. Could be 5 open washing machines and you’d be lucky to connect to 1.

Stranger11357

a year ago

Response from developer

We have sent these comments to our design team for review, and we advise you to uninstall and reinstall the app to help with glitching and connecting to the washer/dryer. - Adrian@Launderday

Something went wrong…

My apartment complex switched to machines which only use the app. Unfortunately for me, no matter how many times I try it won’t let me create an account. After I finish the account creation process, it loops me back to the first page telling me that something went wrong and I should try again later.

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Teacup-Tempest