PRETTY GOOD JOB
I cannot give this app 5 stars because it still isn’t what it can be. For instance, if someone served in multiple branches of service (i.e. Marines, Air Force), they don’t have the option of which branch logo would be represented on their profile. I have emailed around to find out how one changes this and was told that they didn’t know what I was talking about.
Then there is the fact that they don’t accept foreign numbers. What about those of us that reside and/or work overseas? We cannot enter a true number. This becomes a problem when you need to have 2 factor verification. Then you have to download another app in order to do this.
Finally, you should be able to download a copy of your records from here as well. Not only your VA records, but you should be able to get a complete copy of your Military Medical Records, as well, without having to send something through snail mail. This is very inconvenient, especially if you reside overseas.
Then there is the fact that they don’t accept foreign numbers. What about those of us that reside and/or work overseas? We cannot enter a true number. This becomes a problem when you need to have 2 factor verification. Then you have to download another app in order to do this.
Finally, you should be able to download a copy of your records from here as well. Not only your VA records, but you should be able to get a complete copy of your Military Medical Records, as well, without having to send something through snail mail. This is very inconvenient, especially if you reside overseas.
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Getting my needs met!
For years I have struggled with the VA to get all of my needs met and (although it’s only slight) I have noticed a change since I have been able to access my documents and message my provider. Don’t get me wrong, I still have to fight to get my needs met but at least now I have a vehicle to fight with. I mean it’s progress, ya know?
Okay this app is really unreliable! I keep missing important appointments because it’s too glitchy and I don’t have a very good memory to be able to access my appointments by myself. I am so sick of this crap! In fact I used to get text messages too but I guess that’s not happening either.
Okay this app is really unreliable! I keep missing important appointments because it’s too glitchy and I don’t have a very good memory to be able to access my appointments by myself. I am so sick of this crap! In fact I used to get text messages too but I guess that’s not happening either.
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App review
I like it because I don’t have to google search to get started every time saving a couple of steps. I also like how easy it is to navigate and see my information. The major issue is I can’t find the pharmacy. That’s what I use the most. Also I hope it improves with being able to message the nurse and others on your team. Maybe it has already and I need to access and learn more about it. It would be very beneficial if it used notifications and alerts like many apps do. Those would remind us older folks to check in and see what is happening. Thank you.
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Sooooo much easier to navigate!!!
Seriously, the website is trash & daunting to use, but this app completely removes all the unnecessary hassle of the webpage & completely streamlines the process (especially the secure messaging function with your respective healthcare provider OR an administrator to refer you to the correct personnel depending on your needs!)
10 out of 10!🏆
10 out of 10!🏆
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Poor communication
My BDD claim was submitted in May for an Oct retirement. I was notified in June that VA received it. No other communication after that- in fact the website and app said they didn’t need any other documents from me at this time. Finally I called in Sept- almost 5 months after I submitted- only to learn that the VA didn’t have my medical records. My VSO never submitted them. The VA didn’t call, email, write, or say on the website/app that anything was missing. They just did nothing. I talked to three reps, including one supervisor names Conner, and got three different stories. I personally uploaded my records so now I hope things are moving.
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Awesome
As much flack the VA gets for there website being always down and slow I will say This app is a major step towards the right direction I can access all the important information from here with out logging into the website. You still need the website to do a bunch of other things but this right here is greatly appreciated. I hope the VA keeps doing good
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Surprisingly better than I thought
Well, I must admit, the VA has came along way since I got out of the military many years ago. I used to hate having to do anything VA related because of the service being so poor and slow.
I expected this app to be the same. Luckily I was wrong and this app helps quite a bit. Sure, people can get on here and say what could be better, but they are probably brand new and don’t know what the VA used to be like haha.
Good work VA, keep improving! It’s noticed!
I expected this app to be the same. Luckily I was wrong and this app helps quite a bit. Sure, people can get on here and say what could be better, but they are probably brand new and don’t know what the VA used to be like haha.
Good work VA, keep improving! It’s noticed!
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Worse regional VA service.
I will say without a doubt Houston area is the worst VA system I have ever had to deal with. I have dealt with the VA California Minnesota South Dakota Florida and a couple other states I can’t remember. It amazes me how this VA forgets about their patients. Does not abide by the rules that are set up to protect the veterans. They don’t call you back within 72 hours. They don’t prescribe you medication like they say they’re going to. They cancel appointments don’t let you know that they’re doing that and never reschedule you. They don’t keep up on refills for your medication. That’s all I got to say about this there’s more but I don’t need to put it all out there!!!!
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Quicker Access
I have tried countless times to get online through my laptop and I always end up with an error message especially during the week. However, I just loaded this app and it immediately took me exactly where I needed to go. It worked wonderfully. Going forward, I’ll be using this VA myhealthyvet app access!
Betty D.
Betty D.
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Great service but still a lot of work to do
1) Horrible connectivity issues. The CYA boilerplate that Safari and Macs are not fully supported is unacceptable in 2022.
2) Looks like they used the Army M1A1 approach in building this app. They crammed everything into one space, making it ok at most things but not great at anything, while also leaving out features that all of the users want but that the contracting manager failed to include in the Statement of Work. I’d love to know what user testing looked like during development, because it looks like it was built to satisfy the VA’s needs and not the customers’.
3) More to add, will edit this later.
2) Looks like they used the Army M1A1 approach in building this app. They crammed everything into one space, making it ok at most things but not great at anything, while also leaving out features that all of the users want but that the contracting manager failed to include in the Statement of Work. I’d love to know what user testing looked like during development, because it looks like it was built to satisfy the VA’s needs and not the customers’.
3) More to add, will edit this later.
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