Accommodating riders choice of cab company they accept
Even after my health care provider issued a grievance against multiple cab companies and reassigned me to the only one I can use due to mental illness which is ALTERNATIVE SOLUTIONS TRANSPORTATION and ALTERNATIVE SOLUTIONS TRANSPORTATION ALSO HAS SAID MANY TIMES THEY CAN AND WILL ACCOMMODATE ALL TRIPS SIX DAYS A WEEEK FOR ME ….. yet now you are trying to assign TAXI servers and I already checked and as I said ALTERNATIVE SOLUTIONS TRANSPORTATION CAN AND WILL ACCOMMODATE MY TRIPS YOU KEEP BEING DIFFICULT FOR NO REASON OTHER THAN TO MESS WITH ME I AM GETTING WORSE MENTALLY DUE TO THIS I AM REGRESSING TO OLD HABITS AND SINCE I STATED IN MY HOME ALMOST AN ENTIRE YEAR DUE TO MY MENTAL HEALTH I KNOW HOW FAR I CAN REGRESS TO SO please I am begging you from one human being to another please just accommodate me and my choice and the decision of ALTERNATIVE SOLUTIONS TRANSPORTATION stating they can and will accommodate all my rides due to my mental health again please please just assign them to any and all my trips and if I have any issues I will let you know
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Response from developer
Hi Michelle, please give your reservation phone number a call so we can make sure to take care of your transportation concerns.
Quick and easy
I have had a lot of trouble in the past trying to book a ride for my doctor appointments. I’ve used the old app on my computer and I’ve used the AI over the phone and had nothing but problems with both of them. Every time I would have to go through the whole process, and then wind up being transferred to a live agent. this app is absolutely great! I plugged in the information they wanted and it just worked. Thank you 2 whoever developed this.
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Good Idea
I was delighted to find out about the service, since I live in a somewhat remote location, and was required to have adult transportation to and from the hospital. I scheduled a month in advance, then later had a friend volunteer to take me and wait for me during the procedure.
The next day I was going to call Modivcare to cancel, but that morning they sent a confirmation text with an option to cancel. I took that opportunity to cancel, and received a confirmation asking why I was cancelling. I replied that I had other transportation. That was 2 days before the procedure. On the morning of, I received a text that a driver was on the way. I replied to the driver that the ride was cancelled. I also sent yet another text to Modivcare reminding them of the cancellation. The driver showed up at my house anyway , and I got a nasty phone call from Modivcare. T he service is a great idea, very helpful. The customer service has a loooong way to go.
The next day I was going to call Modivcare to cancel, but that morning they sent a confirmation text with an option to cancel. I took that opportunity to cancel, and received a confirmation asking why I was cancelling. I replied that I had other transportation. That was 2 days before the procedure. On the morning of, I received a text that a driver was on the way. I replied to the driver that the ride was cancelled. I also sent yet another text to Modivcare reminding them of the cancellation. The driver showed up at my house anyway , and I got a nasty phone call from Modivcare. T he service is a great idea, very helpful. The customer service has a loooong way to go.
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Love being able to use the app instead of waiting on phone line
It’s fairly simple to use and makes scheduling trips so much easier. Not to mention just opening the app takes you directly to anything you’ve scheduled. Only thing that I think needs improvement is just being able to cancel the rides from the app rather than being told to call and go through same call loops as the regular phone scheduling line. Highly recommend!
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RE: App and Bad Pick trip
The App to schedule is good, I give it 5 Stars,
but I had a terrible experience for a trip in February 2, 2024, after being discharged from the hospital in Johns Creek, GA. The discharge nurse called Modivcare for return ride home after having surgery for Cancer, and it took them 5 hours to pick me up, and I was discharged about 5:30pm, I didn’t get picked up until 9:45pm and I didn’t get home until 11:45pm that night. hope that I will never experience something like this again!
but I had a terrible experience for a trip in February 2, 2024, after being discharged from the hospital in Johns Creek, GA. The discharge nurse called Modivcare for return ride home after having surgery for Cancer, and it took them 5 hours to pick me up, and I was discharged about 5:30pm, I didn’t get picked up until 9:45pm and I didn’t get home until 11:45pm that night. hope that I will never experience something like this again!
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Not useful
Got to schedule days in advance when sometimes you get appointments right away within a day or two not 4-5 days. I had to cancel appointment because someone changed the address for pickup and drop-off. Now I have no transportation because there is no way to change it in app and basically have to have 4 days in advance to schedule a ride. No way to request in app either just wasting space. I had to do everything on their site.
They don't count the weekend as days smh. There is Saturday and Sunday between Friday to Monday. Hard to setup appointments on the whelm when you just receive notice you have a appointment on a Monday and its Friday. They don't really give a reason it just give you a denied. Not reliable either. They didn't show up.
They don't count the weekend as days smh. There is Saturday and Sunday between Friday to Monday. Hard to setup appointments on the whelm when you just receive notice you have a appointment on a Monday and its Friday. They don't really give a reason it just give you a denied. Not reliable either. They didn't show up.
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Response from developer
Hi Leah Lee, for trips that are short notice please call into your care center to schedule the trip. Your plan has a minimum lead time for booking a trip via the app, call your care canter to book a short notice trip, we're here to help you. If there is a need to change the pick up or drop off for a trip, please call in and get that fixed.
Must have for medi-cal members.
I can’t afford to drive to appointments and pay the high cost of parking. Buses aren’t reliable and Uber is too expensive. I can’t miss my appointments & can’t afford to get myself there in time. Modivcare was recommended by a friend and it has taken all the stress and worry of making my appointments out. Many people need this service; I’ll tell others about it. Try it. Schedule at least 24hrs in advance.
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Vicki Murrell
This is the first time using the app I always call in. I just wanted to try the app. It frustrated me at first I had to keep going back. Try to figure out what we are talking about.
I did figure it out and it’s OK. I guess it’s the same information. They asked me over the phone, but me doing it just seemed like a lot more work. I’m going to work on it. I’m sure it will be convenient. Thank you God bless you and thank you for safe drivers. And nice people.
I did figure it out and it’s OK. I guess it’s the same information. They asked me over the phone, but me doing it just seemed like a lot more work. I’m going to work on it. I’m sure it will be convenient. Thank you God bless you and thank you for safe drivers. And nice people.
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Not reliable transportation in my area
Uber and Lyft are not in my rural area , yet they keep giving my rides to them. They can pick me up outside of my area and bring me home, but they cannot drive into my parish due to not having service here. I use a walker, not able to drive, and have missed 5 appoints in the last few months. My latest one being an in office biopsy. Which means, if I have cancer…it now has to pushed back a minimum of 3 business days to reschedule very unreliable service. I have to call them to ask what company I’ve been assigned to because they keep assigning me to Uber and Lyft 🤦♀️ horrible way Modivcare does business. Zero stars
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Response from developer
Hello, please give your reservation line a call to let them know about the issues with using Uber/Lyft. We can take steps towards improving your experience. The phone number should be on the back of your insurance card. Thank you.
First time using the app
I have used been blessed to be able to have such an amazing service as this this has been to my family and I. I was between giving 4/5 stars because adding a trip was a walk in the park compared to dealing with that automative service with Mrs. Mara. I did give 5 stars based on how easily this guided me through what I needed; however, the hesitant moment to give 4 stars was because I am a firm believer in leaving room for consistently improving. I am still at that semi tech savvy age to better navigate an application or have a support system to step in when I am not able. Sadly; a large number of people needing this helpful don’t have this knowledge or support to assist them in doing or teaching it. I hope if there are ones assisting with this new addition to their services that they keep in mind as a patient we need patience because I assure you few if any are reaching out for fun or just to be ugly to someone. Lashing out is not okay and amens is always an option; one I have to had do many times due to frustration. Please don’t hesitate to reach out if I am able to guide or practice using this app as a tool to better manage your trips. I will update this review as I experience it moving forward.
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