Room for A11Y improvements
Our home loan was sold to Freedom. It’s been pretty good dealing with them so far, but they are a little heavy on marketing. This is basically just an ask to improve the screen reader usability with the iOS mobile app. The login screen reads every element on the screen in one container, so I cannot login with VoiceOver on. Buttons and labels across the app are also kind of off. It’s almost like the developer put helper text and instead of the button action for some of them. Make the Accessibility/usability better and I will update my review and increase rating.
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Loving Freedom Mortgage
Everything seriously since day 1 has been so easy. For a little while I was in need of help. All I did was call and even though I didn’t use the help it was there for me. Just been a super experience. Always friendly and never had a foreigner answer my calls. Nothing against companies using foreigners. For me I just can’t understand when I talk with a foreign person. This is the best part of Freedom Mortgage. I understand them always. I give my mortgage company a 6 out of 5 STARS.
P S I’m not getting paid to give this revue. I’m a happy happy camper. God bless America & God bless Freedom Mortgage
P S I’m not getting paid to give this revue. I’m a happy happy camper. God bless America & God bless Freedom Mortgage
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Response from developer
Thank you for your download and for your review.
Review by Nocentelli
I finally feel free as the name suggests with Freedom Mortgage. First mortgage company that truly represents it’s name. At first I was surprised to be notified of mortgage transfer to another company. Usually this brings added frustration to a process that’s a monthly priority in one’s life. My first encounter with this company was rather frightening because the lady was rather dry. Once the transfer was complete my experiences began to change. Communication with company representatives became comfortable conversations with someone that took time to listen and showed compassion to my moment of concern. I was no loner just an account number I became a person of value. This is how all businesses should recognize their customers. I applaud the company for their outstanding customer service.
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Response from developer
Thank you for your download and for your review!
Freedom Mortgage Had Been a blessing to my Family
I am truly grateful to God for this company. They have great programs to help you stay in your home during hard times. The customer service is 2nd to NONE! Definitely number one 5 star customer service that anyone can appreciate especially when going through challenging times. Thank you Freedom Mortgage!
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Response from developer
Thank you for your download and for your review!
Website is great
I wish the customer service was as good as this website. When I write comments 99% of the time they are positive but I was very dissatisfied when nobody texted me, emailed me or left a voice mail when I (admit) accidentally messed up my payment a few months back. At the same time I was getting multiple texts and emails a day from FM that I had equity in my home and did I want to refinance!!! I don’t understand how one part of FM over communicates and another zero communicates!! It cost me dearly in fees and credit score. I understand FM can’t do anything about correcting credit scores but perhaps they could help out with reimbursing late fees.
V/r, Art McDonnell
V/r, Art McDonnell
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Response from developer
Thanks for taking the time to give us feedback on the Mobile App. We're sorry to hear that you had issues with our App. We are always looking to improve the experience for our users. Please write to us at FMCMobileApp@FreedomMortgage.com in the future. Please include your user id as well. We'd love to investigate and further assist anyway we can.
Great company!
I apologize for the late payment this is the very 1st time this has happened. It was an oversight on my behalf. I actually didn’t realize until I went to print my tax forms today & saw I was locked out of the site @ 1 pm. I reset my password and then realized the late fee. If I could suggest anything maybe an email or text alert to say I was late would have been AMAZING!! Otherwise I have absolutely no complaints about this company it’s awesome I love it!!
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Response from developer
Thank you for your download and review.
New customer here!
I was unexpectedly switched to this company without warning from my previous company.
I wasn’t pleased. Because after learning the previous companies’ online format & app I was not looking forward to going through that. process again.
Not to mention the customer service was Terrible, and I’m being nice.
Freedom mortgage was like a breath of fresh air I tell ya.
I’m guilty of going into this with a low hopes of yet another company that I wouldn’t be a fan of.
I’ll wrap this up, I promise haha.
If you’re looking for customer service with a company / people who value you being a customer ,
If you’re looking for a straightforward app,
If you’re to speaking to a rep & not being hold for eternity…
Do yourself the favor / save yourself the hassle &
Conduct business with Freedom mortgage.
This switch was a blessing in disguise 🙏
I wasn’t pleased. Because after learning the previous companies’ online format & app I was not looking forward to going through that. process again.
Not to mention the customer service was Terrible, and I’m being nice.
Freedom mortgage was like a breath of fresh air I tell ya.
I’m guilty of going into this with a low hopes of yet another company that I wouldn’t be a fan of.
I’ll wrap this up, I promise haha.
If you’re looking for customer service with a company / people who value you being a customer ,
If you’re looking for a straightforward app,
If you’re to speaking to a rep & not being hold for eternity…
Do yourself the favor / save yourself the hassle &
Conduct business with Freedom mortgage.
This switch was a blessing in disguise 🙏
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Response from developer
Thank you for your download and for your review.
Customer Consideration and Flexibility
This mortgage company has been incredibly helpful to me. I was going through some hardships but I avoided any major financial issues as well as having to adjust my mortgage rates to something higher. These people will help you as best as they truly can if you just reach out and explain your situation. Thank you, Freedom Mortgage, for keeping me in my home.
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Response from developer
Thank you so much for your review!
Great Customer Support
I cannot be grateful enough, for the amazing customer service and support I received during Covid pandemic! I’m sure there were sooooo many people having trouble paying their mortgage, so I’m sure they were inundated with calls about that which make’s their customer support even more incredible! I faced a lot of companies to call and I could feel and sometimes hear their irritation and frustration and I would feel bad, guilty & beaten down even more then I was that I couldn’t pay my bills…. BUT.. Freedom Mortgage was amazing and kind, Helpful and even empathetic every single call, EVERY TIME!! ( and I called a lot!, I needed constant affirmation, that we would not lose our house!) We just want to Thank Freedom Mortgage and their AMAZING employees for their incredible support, that We appreciated immensely!
Thank you!
The Williams Family
Thank you!
The Williams Family
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Response from developer
Thank you for your review.
Unable To Login
I’ve been having issues logging in on the app and the website.
When logging in I receive a message on the app saying, “Sorry, something went wrong please try again later. “ I’ve logged for the past four days and I still have the same issue. When I log into the website I receive a message saying “oops! It’s us not you. This page is unavailable. Try again later…” I’ve contacted customer service twice and they were unable to assist with the issue. Please reach out to me to resolve this issue. I need to pay for my mortgage that is due soon and I’m unable to pay via phone. I don’t have my bank info with me as I am away from home.
When logging in I receive a message on the app saying, “Sorry, something went wrong please try again later. “ I’ve logged for the past four days and I still have the same issue. When I log into the website I receive a message saying “oops! It’s us not you. This page is unavailable. Try again later…” I’ve contacted customer service twice and they were unable to assist with the issue. Please reach out to me to resolve this issue. I need to pay for my mortgage that is due soon and I’m unable to pay via phone. I don’t have my bank info with me as I am away from home.
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Response from developer
Thanks for taking the time to give us feedback on the Mobile App. We're sorry to hear that you had issues with our App. Please write to us at FMCMobileApp@FreedomMortgage.com in the future. Please include your user id as well. We'd love to investigate and further assist anyway we can.
