Leave a Review Total Adblock
Tried tons of times to cancel!!!!!
I’ve contacted customer service numerous times only to be given sales pitch after sales pitch trying to persuade me into purchasing an annual plan meanwhile I never intended to purchase the subscription to begin with. I have a toddler and she is very smart and already knows how to use a phone and tablet. I explained the purchase was accidental so many times and wasn’t given a refund instead I keep getting charged. I am a single mother and I need the money I make to support myself and my child therefore it is imperative that I have my money refunded especially since I don’t even utilize the app. Nor do I need it. I have McAffee which comes included with my phone plan along with it’s many useful features. Please refund my money. I’d greatly appreciate itShow lessProudMamaxo
Developer Response
Hi, Thank you for taking the time to share your review with us. We apologise for any billing issues you are facing. To ensure we can assist you further, we kindly request that you contact us by using the following link: https://help.totaladblock.com/en/apple so we can reach out to you directly. Warm regards, Total Adblock, Customer Care team.Walk away while you can!
This has by far been the most frustrating ap experience I have ever encountered. So first of all, this ap doesn’t work, whatsoever. Then when I attempt to cancel the ap, it doesn’t even show up under my subscriptions. Therefore, I attempted many times to contact these scam artists to ask that my subscription be cancelled. I have yet to be able to contact anyone and they won’t respond to my messages I send. I am so angry and to top it all off, they charged me $29 last month and $39 this month!! A complete scam that I can’t get rid of. I finally reported the fraud to my bank and I’m hopeful that this will end. However, I reported it a week ago and it’s still on my phone!! These are horrible people, so do yourself a favor and walk away.Show lessBozoweiner
Developer Response
Hi, Thank you for reaching out. We are sorry to hear you wish to cancel your subscription. To proceed with the cancellation process, please contact us by using the link provided: https://help.totaladblock.com/en/apple, someone from our support team will assist you further. Warm regards, Total Adblock, Customer Care team.Customer support & payment cancellation
Zero human customer support. Automated “support” links & automated spam emails without a real company email or number. Upon payment, the creation of the initial account & password creation/reset pathways links are blocked & end with “something went wrong.” Password reset link only cycles back to the same prompt page, to send the same reset email. Live chat is inaccessible in this context.
Cannot even comment on the actual ad blocking ability but most reviews above suggest that this app provides no real service. That is the second reason for cancellation.
Without the provision of account creation & password login the billing cannot be canceled through the app. Unprofessional & experience is that of a scam. A major problem to be resolved.Show lessuser56765
Developer Response
Hi, Thank you for taking the time to provide us with your review. We are sorry to hear that you feel that way. For us to better understand any issues you are having, please contact us using the link provided: https://help.totaladblock.com/en/apple, and someone from our support team will be in touch to assist you further. Warm regards, Total Adblock, Customer Care team.Fairly Decent Service
I purchased this software tool back in the summer of last year around about July and I really liked it and thought that it made a huge difference and helped my webpages to load faster. I appreciate the huge 80% discount that I received to try the product initially the first time and to receive it again to return. My only suggestion would be to have one pop up that includes all service offerings instead of having them separate for users to click through because it will come off as the business trying to get more money out of the customer and that Is the easiest way I believe these days to lose the customer all together.
I always say if you get one your in the running for potential long-term commitment if you do a great job with getting the customer to understand the initial offering, how to use it properly and how they can monitor and witness tracked changes of their systems or personal development over a span of time.Show lessMPERKS member Dayton, OH
Developer Response
Hi MPERKS member Dayton, Thank you for taking the time to provide us with your review. If you ever require assistance, please do not hesitate to contact us by using the following link: https://help.totaladblock.com/en/apple, simply fill out the relevant information and someone from our support team will be in touch. Kind regards, TotalAV, Customer Care team.Confusing
So when you read the review by ad blocker, they make it sound effortlessly simple to install
It’s not
Between their pop-ups selling you upgraded versions of what you already thought you were buying with at least four opportunities to upgrade and flipping between Apple Store download and link in Ad Blocker, confusing
You only have two options to pay; Apple pay and PayPal. Once finally done you don’t get a confirmation email to say hey you’re all good at it is working exactly in this moment.
The reviews a read about pathetic customer service, will be interesting with a seven day free trial stops and rules to the if I’m unhappy, how easy it will be to cancel with 100% refundShow lessWe will see in 7 days,…
This Company Will Never Stop Billing You and Drafting Auto-Payments
I was disappointed with the performance of this app and requested a cancellation of my subscription from the apps company. Instead of cancelling my subscription as I requested, they sent me an email saying they were sorry that I didn't like their app and that I should contact them for help with the app but never cancelled direct billing my card for auto-payments. I again requested cancellation of my subscription but they failed to respond and continued to direct bill me and draft auto-payments. I had my card cancelled but the company then reached out to Apple for my new card number and continued to take money from my account. This is apparently something UK companies can get away with with their off-shore customers because Apple is of no help, at least not at the moment. AVOID THIS APP AND ITS COMPANY.Show lessJobflusher
Refund
Zero review I paid the $1.99 they took it out of my account. During the set up process they tried to get me to sign up for more expensive plan. I turned them all down . Never make to set up my account so now that I am requesting a refund they cannot verify my account. Now they are saying cannot cancel because the account was free. My bank says otherwise. I have taken snap shots of all the different reasons for not being able to cancel. From no internet connection I am on 5 g so that’s not true. It says no account, cannot connect because of no internet, oh and this one a problem has occurred with our system , please try again later. I am almost 40 mins in . Not sure what they mean by later. Not stupid I have downloaded ad block ads before they were even completely free and never a problem. I will continue to try and get what is a small amount back but it’s mine and I want it returned. They want me to rate it but I get put a zero in so I’ll have to hit 1 but I really think zeroShow lesssweetpee1102
0 help
i don’t usually write reviews on things but this experience was so annoying i just had to do it. i needed an adblocker for just a little while and decided to use this app. after i no longer needed the app i decided to end my subscription but i couldn’t figure it out and so decided to reach out via email to these ppl. we went back and fourth with them trying to sell me the app until the agreed to cancel my subscription. however, come the next month i was charged $10 for a service i didn’t need. i emailed them about it thinking it was an honest mistake and they didn’t respond. come another month and i’m charged yet again for a service i am not using. at this point i’m frustrated and still haven’t heard back from them. i ended up figuring out how to cancel it myself through a browser instead. there was 0 support or guidance and they quite literally stole money from me. their service wasn’t even that good and i’m sure you could find better anywhere. i don’t recommend them at all just cause of how difficult they made this situationShow lesshazymaze
Sad sight indeed
I’ve never seen an app with so many bad reviews, people mislead newcomers with 5star reviews to get their attention that youre app is a complete scam and you yourself are thieves who make it impossible to get a refund. Add the description of your purchase steps; purchasing every perk separately till you get to the end and find you’re paying $80+. I think I’ll wholeheartedly avoid you. To the unwary newer-comer, read all the reviews there’s no good ones with a decent description. Only paragraphs you’ll find are complaints about this obvious scam. 5 stars to get this app removed.Show lessHoppyninja667
They won’t cancel my subscription
Just don’t get this app. Back in May, I reached out to their support team after filling out a cancelation request form. I explained I had issues with the app actually blocking anything in Safari, that I followed directions on their site. I received an email telling me to make sure I’m using Safari. I reiterated what I said before and asked them to cancel. I received an automated reply stating someone will respond and not to send multiple replies since it would delay a response. Well, I didn’t write back after that as that indicated to me someone would get back to me. I waited. Never got a follow up e-mail.Show lessgrim ghoulies
