Leave a Review Staples
Nice but needs minor improvements
Downloaded today since the old app no longer worked/prompted to download the new app. Definitely nice improvements with the UI and the speed. The only thing I can see after making a couple of purchases (and having to log in multiple times) is the lack of Face ID to log on. Add that to the app and I will gladly come back and give you five stars. Otherwise, well done.Show lessgunsclub
Worst app ever
I have long loved Staples, especially the teacher rewards and have been a frequent customer for years. After my experience with the new East Rewards app, I’m not sure I will be buying at Staples any more. The products are great, prices are okay and customer service usually great. But using this app was a nightmare. The clerk and I played hide and seek with finding my card and my rewards for almost half an hours while I allowed others customers to go ahead of me. I had looked at the app earlier, then pulled up info I needed before I went into the store. Inside the store, I honestly believe the info moved from place to hide. When I managed to pull up both my card and my rewards, only one the rewards I had went through. Either Staples intentionally makes it impossible to use promised rewards and uses this app only as advertisement, or the app developers don’t know what they are doing.Show lessMad teacher #2
Rewards number removed?
I got an email saying my rewards number was removed saying it’s tied to a different account!
Now it’s asking me to create a new account.
Also there is no information on how to get a new paper card-or where to see my old one. This is crazy plus the fact that if I read it correct-staples rewards for ink will change from $2 each to a point system?
I will probably be going elsewhere as I used to LOVE my Staples membership..now.,Im not too sureShow lesscebbee
This “new” App is Ridiculous
It’s like something from the 2000’s with a small, portrait orientated screen that doesn’t change based on the orientation of your device. It is NOT reflective of the same retailer’s website, which means you have to learn a new way of accessing anything. It has no way to send feedback to the developer or the retailer on the new App. If used on a iPad the screen pretends you are on an iPhone held in the portrait orientation. Until all of these issue are fixed, this App is worthless.
It is obvious the current rating is based upon Staples requiring its employees to rate the app highly. I hope the employees at least got to use work time or got paid otherwise to lie for the company.Show lessTN_Boiler
What happened to the old app?
This new Staples, easy rewards app is useless. I have been a Staples plus member for at least a decade, and I shop only at one store, my local store. However, in looking at my information that supposedly transferred from the old app to the new app, there is no information under ‘In-store purchases’ except the words “It looks like you haven’t made any in-store purchases”. What the—?? I just recycled, several ink and toner cartridges for rewards, but there is nowhere in this new app to review the rewards from the old program. Under the FAQs I found the following: Looking for your remaining Staples Rewards? Your earned rewards from the Staples Rewards® program can we found in the Rewards center, in your February eStatement email or in the Staples® app under Account, then Other Balances. Only problem was the Rewards Center was devoid of any information (‘You have no rewards’); and in the new app under ‘Account’ there is no ‘Other Balances’. I don’t know why the developers felt the need to completely retool a program that arguably lots of loyal customers loved, myself included, into this clumsy, user-unfriendly, self-promotional tool. Hate to say it, but unless y’all can fix this disaster, Office Depot may soon start to see a lot more business—including mine. There’s a good reason for the old adage “If it ain’t broke, don’t fix it”; you would do well to heed its advice.Show lessthelookyouneedsis
Why remove Apple Wallet support?
Your previous app supported adding my Staples Rewards card to Apple Wallet. Why would you remove that feature in this version? If I just run into Staples to buy something, I don’t want to have to open the app (and re-log in often) just to access my card. It should pop up on my home screen using location awareness like it used to. It’s no different than having a plastic card on your keychain. Removing features like this is doing a disservice to your customers. Please re-enable Apple Wallet support.Show lessTesco22
Almost as bad as 9/11
Pulling teeth is easier than signing in. The rewards aren’t even worth it. Especially considering good percent of the Staples customers are older people, having an app an terrible as this is a terrible idea. Staples only wants you to download this so they can sell your information. The company is down bad. They recycle crayons and phone cases at this point. Everything at staples is overpriced. Staples is fine with holding up a line so that people can download this stupid app. Screw this company and this appShow lessDabearzsuck23
Devs, listen to your associates
Is this supposed to replace the other Staples app or are you all going to insist on having three different Staples apps?? How is this still a thing in 2024? I just logged in to this one because apparently this one is for rewards and the other one isn’t?? Anyway, I entered my phone number and it tells me “Oops, that account belongs to someone else”. It’s me, I’m the ‘someone else’ because I’m the account owner who just successfully logged in!
Please, folks, even your poor associates are in here leaving reviews asking you to make things better and less confusing. Those are your internal customers and you should listen to them. Just focus on making ONE good app and scrap the rest.Show lessfadosm
Still has old bugs
There is still some of the same bugs whenever the in-app notifications pop up. For example when a notification for classroom rewards pops up and I close it out, then click wallet, the screen is blank. I have to close out the app and reopen it. When I reopen the app, another message pops up asking to allow notifications. The other bug is when clicking on wallet, the screen brightness goes up, but when you close out the app, the screen remains bright.Show lessLouWestin
My go to store
I love this store, buy all my electronics here
When i have questions this is where i come for person to person information
All associates are knowledgeable & if they don’t know they find someone that doesFoster mom 2 b
Developer Response
We're so happy you love the store!
