Leave a Review Staples
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Didn’t get past signing up as the app actively omitted required information and arbitrarily worked against you.
1) Can’t paste you’re email in the email field, but you’re free to paste your email in the “confirm email” field. This tends to be more of an issue when you use alias emails (Hide my Email).
2) Password requirements are not conveyed to the user and inconsistent. Entering in you’re password you will see below the field text that states “8 letters, numbers, or special”. Yet when you enter a password like oG*#3UiJ7$%n4p9^0J&l (which meets the stated requirements) that text turns red and doesn’t tell you why. On top of that these same requirements are not applied to the “confirm password” field below, which give the green check.
Pet gripe, but if signing up had this level attention I don’t have much hope for the app to function let alone keep any of the data I enter secured.Show lesssad sad nom nom
Developer Response
Hello - We really appreciate the time you took to leave this review. I have escalated this to our App Team. Please, if you have any other feedback or questions, don't hesitate to email us at staplesconnectfeedback@staples.com. Have a great day.Employees are signing customers up without their knowledge
As an ex employee I can say on the daily every store is faking a decent amount of their app signups. The app is wonky, signs you out every few days it seems. Takes too long to get customers signed up, they get confused easily and give up. Then when they do sign up it seems like everyone has trouble linking their accounts. I do not recommend using it unless to take advantage of the attention seeking coupons.Show lessBreaddish
Confusing and Long
As a Staples Associate, we recommend getting this app, but not every customer doesn't want to sit and wait for “the quick and easy sign up and download” It also doesn’t help when they sign in that there’s more to do. It would make the customer and us. The associates' lives would be more manageable if you made the signing up quicker. In general, make it less of a hassle.
Also, we should recommend customers get this app, but we shouldn’t have management on us if we don’t get any. Primarily when you work at a low-traffic store. I don't get many people checking out at the register people mainly come from Print and Marketing and online returns.Show lessFiv3Sauce
Slow
Great app! Don’t get me wrong it is an amazing app with great deals, but if you are going to have an app that is for a store I would suggest that it doesn’t take a long time for it to load on the phone. Us customers want to be able to tap the app and it load right away, not be sitting at check out waiting on an app to finally load and take up so much time that it takes away from doing other things.Show lessNevarCoronod
App forces Screen brightness
The app overall is good. The coupons are easy to use. My issue is each time I use the app, it auto adjusts my screen brightness to a very bright setting. My settings for my brightness are set based on my environment, I adjust as needed for my own needs. The app should not be adjusting the phones brightness. Please fix!Show lessNike Dawg
Worst Reward App Causing Lost Sales
Since the app’s rollout, I tried logging into our business account to avail ourselves of the rewards we have earned. We have spent the majority of our supplies’ budget with Staples. I cannot log in - it says an account already exists with that information. Of course it exists. I am logging in not signing up. Today I spent over $300 and neither I nor the store staff member , Xavier, could log me in to my account to get to any rewards to reduce the cost of the supplies purchased. I tried explaining the app’s dismal failure to the store manager who really didn’t know what to say except “I’m sorry you’re having difficulty with the app.” I am not having difficulty with the app. I have an MS in IT. The app is badly designed and shouldn’t have been rolled out yet.Show lessDJ Debbie Derry Berry
So easy to use!
The app makes it so easy to see your reward credits and to find special reward items! Before I had to log into my regular account and switch over to the Rewards area and search for my credits. Then I had to print out the Reward Certificates to show at checkout. Now I don’t have to switch anywhere! I just open my Rewards app and show it to the cashier at the register. Thank you programmers for making my life easier!Show lessCiof6
Printing
I’m helping with a wedding and something was thrown onto me to get done in a short timeframe. Kaitlin was Amazing!!! She was beyond patient with me and helped me figure out how to make it all work. She even ran some sample prints until we had the look I was looking for. Great customer service.Tag/fwg
Changing brightness
The app turns the brightness to near max upon opening. I get the goal is to make it easier to scan in store. But if you’re going to change my brightness then you can change it back to my setting when I close the app or move off the rewards tab. UI 101 stuff.John Baum
please make it easier on us!
as a staples associate recommending the app is something we always do. but everyone always gives up in the middle of it because it’s so CONFUSING AND LONG!!! most customers just wanna get in and get out because the people we attract to the store are typically very busy and don’t wanna sit and download an app. please please make it easy so we don’t have to say it’s super quick and easy and then customers get mad at me when it’s not. for the love of everything PLEASE make it quicker.
most customers are surprised that after they put in their name email and phone number it’s still some more steps. and then they get mad at me and say “you said this was quick and easy” and then my management is confused as to why i’m not getting any downloads … please… help us out here.Show lessnadeen9251
