Like Clockwork… “Enable Touch ID” on iPhone 16 Series
Update:
I have reviewed the WesBanco app each year that I have gotten a new iPhone, and like clockwork, the WesBanco app dev team has not updated it to include the latest generation of iPhone. I literally see “enable touch ID“ with an iPhone 16 Pro Max. Seriously, Wesbanco should hire new developers because the existing developers keep letting this happen annually. Every other banking app has Face ID built-in by default. Not to mention WesBanco recently reduced their open hours across all their branches. I may as well close my accounts with Wesbanco and move to a new bank.
Previous review:
Touch ID??? The only banking app so far behind the times that it has me considering switching banks. They can’t seem to get the Face ID integration right and will take weeks/months before they do. Development shouldn’t take that long when the screen size is barely different between generations.
I have reviewed the WesBanco app each year that I have gotten a new iPhone, and like clockwork, the WesBanco app dev team has not updated it to include the latest generation of iPhone. I literally see “enable touch ID“ with an iPhone 16 Pro Max. Seriously, Wesbanco should hire new developers because the existing developers keep letting this happen annually. Every other banking app has Face ID built-in by default. Not to mention WesBanco recently reduced their open hours across all their branches. I may as well close my accounts with Wesbanco and move to a new bank.
Previous review:
Touch ID??? The only banking app so far behind the times that it has me considering switching banks. They can’t seem to get the Face ID integration right and will take weeks/months before they do. Development shouldn’t take that long when the screen size is barely different between generations.
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Response from developer
Thank you for your review! Face ID login is available with our app, please be sure you have logged in and enabled the feature. You will be able to save the Face ID option at your next login.
Very good app
I love the app in a lot of ways. I like that I get notifications every time a transaction happens, and I have instant access to account info.
The only thing I’ve had trouble with is how it shows pending transactions in a certain order, but when they actually submit through my account, they may submit in a different order, and this has caused an additional overdraft fee on my account.
My local branch is great however with working with me on this.
The only thing I’ve had trouble with is how it shows pending transactions in a certain order, but when they actually submit through my account, they may submit in a different order, and this has caused an additional overdraft fee on my account.
My local branch is great however with working with me on this.
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Horrible
Much trouble making the transition to this new platform. Went to the bank, the IT persons took 30 minutes for him to get online while in phone conference trying to fix his problems before helping me. As I waited more people came into the bank, everyone had issues with accessing their account. There is no homepage to navigate the program. Basic functions are hidden in + or more at bottom of page. Finally had to install a new app which was not on the instructions. The old app would not work with this new mess. Fix this!,,,,,,
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Nice when it works
The Face ID turns off or errors out half the time. It doesn’t give you the option to see your password after you’ve typed it if you want to double check since they lock your account after three or four incorrect guesses. Half the time I get on and it’s down for some reason or another. When it works it’s a solid banking app and let you swap money between multiple accounts very easily. Along with depositing checks digitally is nice. If only it worked all the time I would be happy.
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Garbage
Biometrics should never require authentication. It should always be ingrained in your phone and your phones IP. Also, password attempts should be way higher before a lockout. Also, the company shouldn’t tell me what my password can or cannot be. If you require special characters and numbers..that’s fine. My biggest complaint is resetting the password when I’ve forgotten it for the 547th time. When I enter a proper email, it should bring up my phone number associated with it. Not numbers that have never been associated with my email or phone numbers I had 20 years ago. Do better so I can access MY MONEY! So sick of this app.
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Response from developer
We know how important is to access your accounts. Please contact us at +18009059043 so we can get you signed into the app. You can also simply reset your access via our website too.
Never
Wesbanco has been my bank for 10+ years and I’ve never had a single issue. They’ve always accurately shown my balances, sent my payments, and offered great services, some I do partake in and some I don’t, as is standard. I am quite pleased with them and the fact that their physical locations have only increased over the years says something. The mobile app has changed its capabilities over the years but one thing hasn’t; never having to go to those physical locations if I don’t need to, thanks to the mobile app!
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Is this a joke?
I am a customer of Wesbanco, and I am highly disappointed with this App. I need to do my online banking because they closed our banking location on Muddy Creak Rd, and to access a near by bank I have to drive all the way out to North Bend Rd. It’s an inconvenience, so I decided to activate my online banking. Now If I want to go online and do the desktop version that all fine and great, but I rather use the convenience of there app. Unfortunately to do so is another horrific challenge in it’s self. For the life of me I can’t understand why it’s not letting me use this app. Every time I open the app I keep getting an error prompt message about not being connected to the network, but I know I am. I have teied calling customer service, and even going out to the Apple Store for assistance, but in the end nothing. The developer of the app needs to fix the bugs in this app ASAP.
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Response from developer
We’re sorry for the inconvenience. We know how important is to access your accounts. Please contact us at +18009059043 so we can get you signed into the app.
Mobile banking
I just came into my local branch in Bryan’s Rd and the office manager, Lisa showed me how to do mobile deposit. She is also helping me set up bill web pay. I love this branch. They are always so helpful
Trying to transfer money
I was very frustrated today when I tried to transfer money from my savings account to my checking account! I could not locate any place on my phone app which would allow to make this transfer. I finally had to call the bank and try to get help.
It turns out I was told that I needed to hit the + button on my screen to access a place where I could transfer money. This made no sense to me, but I did what I was told and BEHOLD, there was the information on transferring funds from my savings to my checking!
This defies common sense! There should be at the minimum, some explanation as to what the + button is supposed to be used for! Whoever does your programming for this app surly doesn’t take into account that an 80 year old might be wanting to do a simple task.
Thanks for letting me get rid of some frustration!
It turns out I was told that I needed to hit the + button on my screen to access a place where I could transfer money. This made no sense to me, but I did what I was told and BEHOLD, there was the information on transferring funds from my savings to my checking!
This defies common sense! There should be at the minimum, some explanation as to what the + button is supposed to be used for! Whoever does your programming for this app surly doesn’t take into account that an 80 year old might be wanting to do a simple task.
Thanks for letting me get rid of some frustration!
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Sallie Hart
I have been with you since you were SOUTH HILLS BANK. Your staff has ALWAYS been the friendliest, most knowledgeable__reaching out to help customers on a moment’s notice. Everyone at the drive-through has a smile and an easy manner that makes your banking experience hassle-free! What’s not to love? Afterall they’re my neighborhood bank!
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