Missing feature
The new app is okay. I personally liked the old app but I’m sure this will grow on me however one feature they need to bring back is total balance after every purchase. For example say you have $5000 and withdrawal $100 for something. The old app would have that deduction then $4,900 under so you could follow after every purchase your account total just like your desktop. Some reason for me that allowed me to follow my account better and I’ve always loved that. Please please Please reinstate that.
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Response from developer
We appreciate your suggestion and have submitted a feedback form to our implementation team for review. Thank you!
Spendable Balance
The one thing I loved about the old app was the spendable balance. I was able to input an amount I needed to save which allowed me to know my spendable balance. I knew I was not going to use that saved money I put aside for a later bill coming up. It was a great “at a glance” budgeting tool. I will be signing up for the personal banking, hopefully that’ll provide me with what the app is lacking.
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Response from developer
Personal Finance offers a lot of great features to track your spending and other budgetary needs. Please give it a look and let us know if we can help you with it. Thank you!
Upset
I just joined us bank about four days ago and I still can’t get on my online banking I tried everything I am not happy with this bank at all unless somebody out there can tell me how to get onto it I get to a certain point where you got to sign your name electronically and I can’t get it to come up I’ve tried and tried so whoever made this App maybe can you help me please
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Response from developer
We’re sorry for the inconvenience. We know how important is to access your accounts. Please contact us at +18009059043 so we can get you signed into the app.
Worse than the old app
This is so much worse than the old app it’s almost funny. The transactions looked so much cleaner and simpler, now every transaction just looks really cluttered with unnecessary info. My main problem though is that it used to list what your updated balance was with each transaction, which I really liked. I was able to scroll back each month and see what my balance was then vs now. Now I guess I’ll have to keep my own records to track my finances, which isn’t the end of the world but kind of defeats the point of having an app at your fingertips.
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Ready to move to another bank!
I was attempting to prepare my mother’s computer after the changes recently made at Wesbacno. My name is on her account too so I really did not anticipate issues. I put in the required information…name, account number and last 4 digits of her Social Security Number. Then I needed a security number but the system said my cell number was not accepted so I called the number given and waited and waited until the line just went dead. I waited over five minutes with the dead line and hung up. I called again and waited and waited until the line went dead once again. I gave up and called our local Barnesville Wesbanco. No one answered the phone but asked for a message. I left a message and my number at around 2:00. It is now 4:10 and I have received no return call. If this how WesBanco prepares for some changes, I cannot imagine what they would do in the case of an emergency. I was with First National Bank in Barnesville but started with Wesbanco when it opened here. This is not the first large issue I have had but it will be the last. I am moving on and would NOT recommend this bank to anyone, not a child learning about savings or an adult looking for a bank for their living needs.
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Might change banks
This app is absolutely horrible compared to the old one. Why fix something that wasn’t broken? The old app was perfect now this app comes out and it’s nothing like the old one has none of the good features that the old one had. The main reason I chose WesBanco was because I loved the online banking. Seriously considering switching banks if this app doesn’t improve within the next week or so.
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Worst upgrade ever
Difficult to navigate, took me multiple attempts and 3 hours on the phone over 2 days. Not helpful. I ended up figuring B it out on my own but extremely frustrating.
Terrible
This is one of the worst banking/finance apps that I have ever used. I have had accounts with this bank for many years, and the app has always been terrible. The app is super glitchy, and requires a password change at least every other month (which can get to be confusing). After talking with other customers, it seems this is a common trend with many online bank users of Wesbanco. A little off topic, but if you are needing to call the 1-800 number after getting locked out of your online account the wait time to speak to a representative is incredibly long.
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How is this an update?
I am not able to see pending transactions. I am just seeing transactions clear that were made Friday, it’s Wednesday. I can not see anything from this week that should be pending. The old app immediately displayed pending transactions, which always allowed you to see your account balances in real time. This is not an update/ upgrade. Consumers need up to date account information.
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Horrible
Much trouble making the transition to this new platform. Went to the bank, the IT persons took 30 minutes for him to get online while in phone conference trying to fix his problems before helping me. As I waited more people came into the bank, everyone had issues with accessing their account.
There is no homepage to navigate the program. Basic functions are hidden in + or more at bottom of page.
Finally had to install a new app which was not on the instructions. The old app would not work with this new mess.
Fix this!,,,,,,
There is no homepage to navigate the program. Basic functions are hidden in + or more at bottom of page.
Finally had to install a new app which was not on the instructions. The old app would not work with this new mess.
Fix this!,,,,,,
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