Horrible in every way
Customer service is terrible. Excessively long on-hold wait times. They transfer you back and forth to several people, so you have to keep explaining the situation over and over. There are limits on the number of transactions and amounts you are allowed to spend in a day. They sometimes block your transaction for “ your protection”. Forget Venmo, PayPal, and cash apps, there is always a problem! They either deny it or double-charge you. It's so frustrating. Trying to get THEIR mistakes fixed is a ridiculously long process. My card number was used fraudulently online. I reported it right away and within days the store reversed the charges. Nevertheless, DirectExpresss REFUSED to reimburse my account. I had to beg, fill out papers, send emails, and make a million phone calls! I had to finally file a complaint with the Federal Trade Commission - only then, months later I finally got reimbursement.
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Was Fine Until I Needed Cust. Service
I’m getting the message that my card status is invalid and I can’t use it likely due to an unnecessary security flagging. That happens. It’s fine, but I am yet to be able to actually get through to a customer service rep. I spent at least an hour on hold while calling multiple times yesterday. It claims to be available 24/7 but I called during normal business hours. I’ve never not been able to get a rep anywhere after holding for an entire hour…multiple times. I’m on hold as we speak trying again the next day at 9 am…tho this isn’t my first attempt today. I have no idea how I’m going to rectify the situation if I can’t speak to someone. Just my luck they will tell me there’s some other process that makes this a more difficult fix than the typical institution that just verifies that you made a transaction. The second I get it rectified I will be setting up direct deposit. This is a nightmare. DO NOT USE THIS CARD LONGER THAN ABSOLUTELY NECESSARY.
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Direct Express Card
It is so easy to get your benefits on here - without using your bank - even using a smart phone app - simple to log in, update or change and it is amazing how “fast” a card is updated - ordered express , of course a charge but so worth it was at my home delivered 12 hours later by a carrier (direct express even allowed the “tracking” number - was at my home delivered in enclosed thick carrier legal size envelope - easy to update info and do pin )this is how modern day access is to work - effecient, easy to use and understand. I am so happy I can have this access - for myself through my benefits (it even shows pending deposits.). Thankyou!!!!
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