Leave a Review Direct Express® Mobile
Was Fine Until I Needed Cust. Service
I’m getting the message that my card status is invalid and I can’t use it likely due to an unnecessary security flagging. That happens. It’s fine, but I am yet to be able to actually get through to a customer service rep. I spent at least an hour on hold while calling multiple times yesterday. It claims to be available 24/7 but I called during normal business hours. I’ve never not been able to get a rep anywhere after holding for an entire hour…multiple times. I’m on hold as we speak trying again the next day at 9 am…tho this isn’t my first attempt today. I have no idea how I’m going to rectify the situation if I can’t speak to someone. Just my luck they will tell me there’s some other process that makes this a more difficult fix than the typical institution that just verifies that you made a transaction. The second I get it rectified I will be setting up direct deposit. This is a nightmare. DO NOT USE THIS CARD LONGER THAN ABSOLUTELY NECESSARY.Show lessDirect Express Card
It is so easy to get your benefits on here - without using your bank - even using a smart phone app - simple to log in, update or change and it is amazing how “fast” a card is updated - ordered express , of course a charge but so worth it was at my home delivered 12 hours later by a carrier (direct express even allowed the “tracking” number - was at my home delivered in enclosed thick carrier legal size envelope - easy to update info and do pin )this is how modern day access is to work - effecient, easy to use and understand. I am so happy I can have this access - for myself through my benefits (it even shows pending deposits.). Thankyou!!!!Show lessApp doesn’t work website doesn’t work
The app updated 4 days ago and now it doesn’t work it say that my device is not supported and to call customer service so I tried to login online to check my account that doesn’t work either it says something went wrong try again later then doesn’t even let you log out so then I called customer service and they told me that it was nothing to do with the app or the website or the update that it was my fault it wasn’t working and that I needed to upgrade my phone in order for the app to work I have a iPhone 11 that is completely up to date with its system updates and has working phone service so how is it my phone causing the problem and how is it me causing the problem. I do not feel safe not being able to access my account and see my transactions and my balance and I just tried to login again online and it told me my password was incorrect which it isn’t so I tried to reset it and it told me that my cards expiration date is invalid and it isn’t it will not let me do anything at all and I do not feel safe and protected with my money I was also told by customer service that they have had zero complaints about this and that’s why they can’t help me and that’s why it’s my fault and that it’s my phone that I need to upgrade which is an iPhone 11 pretty new phoneShow less