Still waiting to receive my previous invoice
I called 2 months ago requesting access or a copy of my invoice for a pay by plate transaction and was tossed from one rep to another. Then the last one said they would call me at a particular number but I never received any call. I saw multiple transactions charged from my card I couldn’t have possibly incurred. Thank God I figured out how to use the app to monitor any transaction on my account.
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Pay by plate is not accurate and confusing
I’ve had an invoice on my account since July 20th and have tried paying it several times since then. I also have an invoice since the beginning of September. I’ve tried paying them through the app and an error message always pops up. I’ve called Illinois tollway and they told me it takes about 2 weeks before they charge your card. My September invoices finally came off as paid but my July invoices have not. I wish I could just plug in the tolls a drove through and pay for it that way like I did a few years ago.
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Pathetic
My experience was that they tried to use a card that I didn’t supply, and when it was rejected, they wanted me to give them a different card, but if I’d done that, the transponder would have arrived after my trip. They suggested picking one up at Jewel/Osco, which we went out of our way to do, but then after repeated attempts by both the store customer service and later on my own, the transponder WOULD NOT ACTIVATE. Then, their customer service phone line was CLOSED until AFTER OUR TRIP. We finally had to give up and continue our trip anyway. So we spent money to get a transponder that wouldn’t work. It remains to be seen what will happen with the tolls, but since the screw up was their fault, they had better be at the 50% rate. We did EVERYTHING we could to make it work, but their process was a complete FAILURE!
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No Thanks
Avoid when you can. It often processes a payment to show a positive balance and then when I go through a tollway suddenly those funds are as if the transaction never happens and suddenly my balance is negative. And if you’re negative you accrue a $20 fine per transaction. Pro tip: if you pay the fines to avoid any negative issues on your end you automatically give up your ability to dispute the fines. Paying is “an admission of guilt” so if you don’t pay it and you want to dispute the fines you have a very short window of time for that dispute to resolve before you gain another $20 fine per transaction.
In short: I've never had a positive experience with the tollway.
In short: I've never had a positive experience with the tollway.
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Not able to activate a new transponder with the app
Clearly there was minimal or zero QA on the activation process in this app. Tried multiple times to activate a new transponder and kept getting “sorry, we could not activate” with no detail on what went wrong. I just went to the website and was able to knock it out with no problem. But it was a solid 45 minutes of wasted time dealing with this app, which looks quite similar to the website anyway.
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Sign up with this app before tolls still got fees
I’m new to this whole Tarl thing, but everybody told me to sign up with iPads online add your vehicle and your license plate number and your tolls automatically get added I just received a notice in the mail almost 30 days after my traveling and even though the site says that it could take up to 30 days to show up on the app I was charged another $39 in fees because I didn’t pay it within 14 days told this was an automatic thing where the tolls pick up through the app and automatically charge to the card that’s on file that clearly did not happen
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Representative don’t know nothing
Came in the the oasis and I guess our account was frozen! I asked how much do we need to pay to get it out of that! She kept saying she couldn’t know how much we just had to make payment! So we did and now we asked again so how much do we owe and stated she wouldn’t know! I’m just so annoyed how they are really good to collect and send bills but don’t know exactly how much we owe! I’m just so annoyed how unprofessional and not knowing any information! Not only that two employees were arguing about whatever one of them did wrong! But that is so unprofessional and both couldn’t focus on helping customers!!!!!
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How do I forward, my tolls to a printer?
Terrible app
Was struggling to activate my account and add my card. Had to call customer service which helped me activate it but now im stuck on the pay by plate page. No matter how many times i closed the app and uninstalled it, it’s still stuck on that same screen. If i could give it 0 stars I would.
Tolls
Very confusing to drivers unfamiliar with the protocol. I kept looking for a worker at the tollgates, but then realized there was nobody there. I tried to make payment online two days later, but there was no record of my plates. I’m trying hard to avoid a fine, but the system is frustrating. Illinois and West Virginia are the only states among the six that I traveled through that have toll on their INTERSTATES, but West Virginia at least has toll keepers to assist drivers. I hope I never have to be in Illinois again!
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