Frustrating and erratic app
Why isn’t there a sign in option on the very first screen? When I do find the sign in option it takes me to the screen for creating a new sign in instead of to my information. A menu option would make it easier to navigate. I’ve also found that after closing the app and reopening it takes me back to my last screen and not the main menu nor log in option.
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Questions and concerns
I recently received something in the mail, and it appears to be a couple months behind and it says I missed tolls and I now owe in excess of $250.
I specifically downloaded this app, provided my financial information so I could avoid any possibility of something like this happening. I don’t see why I’d pay anything considering the toll system has worked perfectly and billed me without issue. Now, if for some reason, I owe the state of IL for driving on their roads, I will pay it BUT I will not pay the excessive fines associated with it due to me not even knowing there was a fee missed.
Thank you for your sincerest cooperation up front.
R. Blau
I specifically downloaded this app, provided my financial information so I could avoid any possibility of something like this happening. I don’t see why I’d pay anything considering the toll system has worked perfectly and billed me without issue. Now, if for some reason, I owe the state of IL for driving on their roads, I will pay it BUT I will not pay the excessive fines associated with it due to me not even knowing there was a fee missed.
Thank you for your sincerest cooperation up front.
R. Blau
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App Inadvertently Changes Credit Card number
I tried to process a payment through the app and it failed, only to find out the app inadvertently changes my credit card number by one digit. It shows a different number than online. No matter if I delete and re-add through the app or phone it always shows the wrong number on the app. Called customer service and was of no help. Was told to contact them via their website with a reply in 2 business days. I did twice and and get a generic reply telling me about their terms and conditions. Useless.
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Transponder Expiring
What can’t I find the letter saying I need to swap out my current transponder for a new one when using the smartphone app (for Apple)? When I login to the website on Safari on my smartphone it says click her to download said letter but nothing happens when I click that Download Letter link??? What the heck? Guess I’ll wait for the snail mail letter to arrive. 🤨
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Malfunction
The portal has a great set up. Can’t get my card number correct in the AP. I’ve removed it and tried to put it back in 4 times now, including calling in twice. Card number is correct in system according to two different phone reps, but the portal malfunctions somehow and won’t allow the last digit of my number to be correct. No matter how many times I put it in as a “2”, it changes it to a “3”. SUPER frustrating. Phone rep can’t fix it. Only told they’re gonna report it. So have to call in to make money moves, cause the web portal refuses to store the correct number. I LOVE technology 🙄
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Difficult to maneuver
Forgot my transponder so tried to connect the pay by plate to my IPASS account. Been working on this for a half hour. I had to set up a separate account and the tolls still haven’t shown up. I called earlier but I think my call was dropped since I got absolute silence. I will have to try calling again tomorrow, I can only guess that they are closed.
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Far better than the website
I wish I had known about this app sooner. The actual website is poorly designed and kind of frustrating but this app does everything perfectly.
**I use an I-Pass** Most of the negative reviews seem to be about the pay by plate system itself or other toll problems which is not the app’s fault. To be fair, the pay by plate system is garbage. You have to either know exactly which plazas you went through (are you supposed to write them down while driving??) or you have to wait for an invoice with a fine.
**I use an I-Pass** Most of the negative reviews seem to be about the pay by plate system itself or other toll problems which is not the app’s fault. To be fair, the pay by plate system is garbage. You have to either know exactly which plazas you went through (are you supposed to write them down while driving??) or you have to wait for an invoice with a fine.
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Update the app and website Please!
This app needs to be updated and managed better. You cannot see your recent toes via the app nor are they updated on the website. If I click on to replenish my transponder if I fall below $10, it does not automatically replenish once it has reach less than $10. I recently went through the tolls, Plaza 48 and 38 and I cannot view any transactions especially since I was in a loaner car from the dealership.
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Nice Overview Of I-Pass Account
It’s nice to finally see an an for easy management and overview of my account. Developers, would love for the app to send iPhone notifications when I go through a toll and also when a replenishment payment posts.
One of the worst apps ever created.
No way to set up iPass if you created an account using Pay by Plate. Just pure garbage of an app, pure garbage of a website. I had deleted the app from my phone previously, and now trying the app one more time made me realize that deleting the app from my phone was the right thing to do, so I deleted it again. When you have morons (likely from 3rd world countries) creating garbage apps, you get garbage products like this app. Make the app better. Make it user friendly. Make it easy to have pay by plate AND iPass. These are the basic points of creating a decent app, which this app is not!
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