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I agree scammers!
I’m reading the other reviews, & I agree, this company is a rip off! They told me no unlimited plans, yet I’m reading reviews where people are saying they have the unlimited plan! How can that be? Also y don’t they rollover any left over data? As much as the plans cost, they should be rolling over every month any left over data! My biggest pet peeve with them is every month, at the end of my data cycle, they start taking from my new cycle!! Even though it’s before midnight, even though I have plenty of data left, and yet they take my data the night before the new cycle starts every month. I have to call them and complain and ask them to give me back at least 10 or 20 gigs to replace what they took early. It’s ridiculous. They are a rip off.Show lessLizdaughter1
Awful scam
They told me I could get service in my area. Then when I didn’t get service he told me it’s because they don’t have ability to get wifi where I live. They won’t refund me my money even though their manager said she would and I have a refund #. I have been contacting them for over a month trying to get my money back. Told me data was unlimited, then told I have to pay for more GBs. Told it was only 79 first month for activation and set up and then had to pay 56 for activation. Their customer service is almost impossible to get ahold of. I’ve been promised a refund 3 times. Took a month for someone to finally get me a manager who said she would send refund. A week later and I still haven’t received it. They got my email wrong when setting up and my name after spelling both multiple times. I had to wait 3 days to set up because I couldn’t get ahold of anyone to change my email so I could get my password for my log in they send through email. A totally scam. I’m currently disputing it with my bank because they won’t send my refund they promised after a month. This is ridiculous.Show lessaliviaseiler1123
SCAMMERS!
we’ve been paying $95 a month for 3 months now for their “unlimited” plan. there’s an allotment of high speed data before they slow you down to a basically unusable speed, but at least this i expected as i’ve seen it before with other companies. but this month i got an email telling me that i’ve gone over the allotted high speed data too many times and they’re discontinuing my service indefinitely, and i have to return my router to them or they’ll charge me $400? excuse me? do not advertise unlimited data if you’ll discontinue my account and threaten to charge me a ton of money for using too much of it. all we’ve been using it for is streaming! absolutely awful company. most people don’t even check their emails and they didn’t warn me about this in the app at all, makes me wonder how many people they’ve taken $400 from for basically no reason, for simply using their wifi? really sketchyShow lessKatlatiecuttie
Worst internet, worst app, even worse customer service
DO NOT USE EARTHLINK, whatever you do, use literally any other provider, I assure you, it will be better. EarthLink charges more than any other provider with data, their connectivity is regularly interrupted, the app is the least functional app I have ever tried to use, and their customer service is not only unhelpful but they are rude and the least knowledgeable, least capable, and least empowered customer service agents I have ever had the displeasure of speaking with. Do yourself a huge favor and find a different provider, EarthLink should cease to exist for their inability to provide even 1990s level dial up connectivity at best. I would be better off with AOL at this point.Show lessAuthorized_User01020
Worst service ever
The cost is way too high. I have not had a connection longer than 1/2 hr. Most days, I don’t have internet at all. My business relies on internet and I have not been able to work since installing this service. I had to cancel this service after a couple weeks. The hold time to speak with a technician is often over 30 minutes or longer if my call doesn’t drop because of bad connection.Show lessEgyptian Numerology
Works for me.
We live in a rural area with only one land based ISP. The sad state of our criminal Justice system has emboldened tweakers to constantly pillage copper wire from the local land line company rendering us repeatedly without internet for days at a time. Yes, EarthLink costs more, but the service and signal reception is exceptional. No regrets.Show lessWildman115
Dr Lovett
Earth link does a good job of handling cameras and tv’s - a little pricy but I live miles from any other source and in the woods with armed guards and dogs to keep the thugs out / it does a good job -no complaints- have not used the video capture so there is no record of what happens to intruders !!!! But have a backhoe and plenty landShow lessFred Lovett
bunch of scams!!! DONT PAY THEM
Me and my mom wanna something cheaper than spending $200 each month of wifi so we find these people and we called them and when my mom called they didn’t say nothing about having to pay about anything and it will be $98 dollars to pay each month, my mom is old fashioned so she don’t know how to work live tv or anything is just cable boxes and at this point she didn’t care but when she told me how much it will be paid for each month that gave me a red flag feeling. Soon as we got the box my mom called them and they said to get the wifi box activated it’s will be $50. THEY DIDN’T SAY NOTHING ABOUT THAT BEGIN ACTIVATED!!!! never again buying or paying anything to these folks.Show lessMdy74
Horrible
Router showed up didn’t work, messed around with it for over a day and did everything the support told me to do but none of it worked and they just kept telling me to move it to different spots of the house, when I finally went to cancel it took over a hour or so to cancel and they kept putting me on hold then telling me to unplug and try again, customer service is obviously contracted out of country and isn’t good.Show lessDLEELONG1
WiFi is great
WiFi works great at my home I think most of you try to go with the cheap plan and if you can’t pay then don’t play it 🤦🏽♂️anyways thanks EarthLink the unlimited is awesome and I don’t lag with stream and gameDrew-skiii
