Leave a Review Chrysler
App Doesn’t Work
I cannot do anything within the app other than add the nickname for my car. I tried to connect my car, app can’t locate it. I tried to set my preferred dealer, it won’t show up on the list and when I find it on the map I can’t select it. When I enter different information to try to find it, the list of dealers disappears from the screen and the only thing visible is the map. There is no option to refresh the screen or back out of it. It just crashes. I am having to close the app, reopen it and start all over. This process has had to be repeated more than a handful of times in the past 5 minutes alone. The app is basically unusable. It simply does not work.Show lessMadronaA83
Developer Response
Greetings, this is definitely not the experience we want our customers to have. We would like to learn more about your experience and see if there’s anything we can do to help. When you have a moment, please email us at socialmedia.uconnect@fcagroup.com. ~Rob“Upgrade” won’t even let me connect my car
So I bought a used Pacifica, I’ve had it for a couple of weeks, the car itself is only about 5 years old. The old app, the one for “owners” worked great. This one literally won’t even let me enroll my car into the app. I called customer service, and while they helped me with some car questions I had, they weren’t able to get my car entered into the app. Until this issue is fixed, I certainly can’t recommend it to anyone.Show lessThe Kuan
Developer Response
Hi, we apologize for the difficulties you experienced while registering with us. If you would like some assistance or additional information, please contact us via socialmedia.uconnect@fcagroup.com and we will be happy to help you further. ~RobApp not accepting VIN
I used the previous version with great success. The new version of the app does not accept my VIN. I tried calling and the phone menu is only about subscription services and not the app. It doesn’t even display the full error that is occurring. It appears some error info is covered by the “Return to dashboard” button. Old app is obstructed by constant reminders to use/ download the new app. What happened?Show lessd no d JB ridhdn
Developer Response
Hi, this doesn't seem right. Our team would like to look into this matter further on our end. When you have a moment, please send us an email to socialmedia.uconnect@fcagroup.com. Within this email, please include your VIN and the type of mobile device you are using along with its operating system. ~RobCannot use
Like so many others leaving bad reviews, the existing Mopar app insisted that I install this new Chrysler app. When I enter my VIN into the Chrysler app, the car is discovered but "cannot be added" to the app, presumably because I do not have a Sirius Connect subscription. Frustrating. I can’t believe this app wasn’t tested more.Show lessBenjor
Developer Response
Greetings, apologies for any difficulties you experienced with the setup. Can you give us more information at socialmedia.uconnect@fcagroup.com so we can investigate this further? Within this email, please include your VIN. ~ RobJust About Useless Unless You Pay
Like other reviewers I replaced the old white app with this one as Chrysler instructed all users. After initial signon problems were solved I can’t see my odometer reading or vehicle health. Chrysler IT team says that’s the way it’s supposed to work unless you pay for a subscription.
I thought Chrysler was a premium brand but apparently not. My Lexus app has all those features without needing a subscription.
Even my clothes washer’s app provides more useful real time information than this waste of time, and without needing a subscription.Show lessMinor49er@nickname
Developer Response
Hi, our team has made sure to document your comments within our system, as we are always looking for ways to enhance our services. Thank you for providing your valuable feedback. ~RobCannot seem to work
Another new release and still when I fill up my fuel the Guage disappears from the app and ask Google and Alexa report fuel is not available. Usually it will come back at a point where the fuel level drop some. Vehicle health repot still shows 4/22. Seems like Noone cares to address issue. All functionality is working except these and Noone ever addresses the issue. It is not car failure as the health report is a chrysler benefit. Obviously so is seeing the fuel lrbelShow lessPem325
Developer Response
Greetings, we value you voicing your concerns here and making us aware of your frustrations. Currently, our team is working towards remedying this matter as quickly as possible. In the meantime your patience and understanding is always appreciated. ~RobApp doesn’t work
Chrysler says that the app must work but it doesn’t without a subscription. It has been 3 weeks since I added my previous review and still don’t have the app working.
The earlier MOPAR app was SO SO much better! This is disappointing.PV_SJC
Developer Response
Greetings, our app does require a paid subscription to use all of the functionality like remote commands and vehicle information. However, you can still use our app without a subscription to see things like recalls, service history and owner's manual. Please know you can contact us by email at socialmedia.uconnect@fcagroup.com, if you ever need help with your app in the future. ~RobVIN not valid
Downloaded app as update to other Chrysler apps and the app will not accept my VIN either scanned or manually input. What are the years and models that this app recognizes. Am not rating really any stars as I cannot use.Hello what happened
App is Crap
I’m unable to use any feature because the registration won’t function. (It does not accept the VIN number.) The Mopar app that this replaces worked perfectly so this is a major disappointment. Chrysler, fix it.Yan Dart
Upset
I have the app and I’m connected to Uconnect, but when I go to log into the Chrysler thing because it was updated from the Mopar app, it won’t let me sign in at all. I created like three new passwords and it still doesn’t let me. so now my Uconnect app is worthless. I cannot start my car or anything with my phone.Show lessDNel23
Developer Response
Hi, we apologize for your frustration and would like to look into this situation further for you to see if there is any opportunity to assist. Please feel free to send our team an email to socialmedia.uconnect@fcagroup.com to add additional details. ~Rob
