Leave a Review Boost Mobile
What happened boost.
They make changes mess it all up representative don’t no how to help tell you to go to the store for help. Why are they getting paid if they can’t support. Been with boost over 20 years. They were above all the rest. Now after 20 years they are not the same company and not for the better. Reading the reviews it seems I am not the only one with this problem and support makes it seem like I was the only one. Don’t they know I can read. Just read one had the same problem and he still without a phone. There is a lot of problems with boost since upgrade and now a third party. Looks like boost is going downhill. It’s so sad. The only service I had that I could be very happy with and now that’s gone. Can anyone say helium. Update still no phone I urge everyone to go and report to BBB I did. Since boost sold the company to a man only intrest is to set his family up for the future. Like I said over night they changed my plan. They did something cause the have the wrong phone on my account. They stole half of the money I paid for service because I don’t have service and their support are incompetent do no their A&& from their elbow, rude and can’t support anyone anymore. My only regret with boost is what’s going on and now this company Ecostar has my information and they are buying up everything Boost, Dish, Hughes Satellite and more.Show lessed8864
Great Idea
Love the idea of this. Sure, to save a few bucks.. I’ll log in. Watch some videos. I have no problem with that. I just find it funny how.. when it’s time to log in for the 7th day in a row for bonus points.. there’s always a problem. The site is unavailable or whatever. I have to start my streak all over again. If your coverage is so great, why I am experiencing problems.. especially on day 7??? If you don’t want to give people a few more dollars off their phone bill.. change the program. UPDATE. so tired of the “you have watched all of the videos for today. Check back later” messages. Really?? At 2 boost coins which equals to 2 CENTS per video.. why would I be limited?? If you are cutting back.. stop this program all together. Don’t send me another response about contacting you. Fix this or stop this. You’ve gone done that 1 star because that’s the lowest I can go.
UPDATE. They really need to add an option for zero stars. Now, the only option is to watch a video for 1 point. 1cent. Most of the time it says .. we a preparing videos.. check back later. You can respond to offers.. but none of that works either. I hope they either fix it or just quit doing this!Show lessLaura42173
Developer Response
We’re saddened to hear that you are experiencing these issues. It’s important to us that this gets taken care of ASAP. Let’s move this conversation over to our Facebook page: Boost Mobile - Home (facebook.com) or our Twitter: Tweets with replies by Boost Mobile Care (@BoostCare) / Twitter. Please send us a PM, so we can get started. You can also give us a call at 833-502-6678.Another Month of Taking Away App Functions
I guess you are intent on taking all of the boost coin ways to earn away from this app. Can’t make it a whole month without the app being down. Forced to update twice this month already and now almost every feature is gone. Searching for another cellular carrier. This is just not worth the the effort each month. Now my 7 days of videos bonus and wheel spin and 7 days spin bonus is gone completely. The daily sign in bonus is gone as well. A nickel a day is all you get for watching videos at a penny a video. You sent an email talking about changes to the duration boost coins could accumulate and never mentioned that every bonus was eliminated or that the daily sign in bonus is gone. You even took the timer away that showed how much time is remaining before you could start collecting boost coins. I know it was tied to the wheel spin but you could have moved the timer to the video section. It’s clear that there wasn’t any thought to this except to eliminate over 75 percent of the ways to earn anything towards your bill while wasting the time of your customers to watch a few videos because you make money from that from bitcoin. I tried the offers feature before and was not rewarded so I won’t waste my time on that again. Good luck to you. You are going to need it. People are going to leave Boost for good after this.Show lessMaestro of Texas
I used to love it!
This app was amazing before the new update. I have encouraged so many people to use Boost Mobile bc their coverage is fantastic and their prices are low. I tell people about the app and how you can spin the wheel each day to earn coins off of your monthly payment. I explain that after 7 days of spinning the wheel, you get 75 cents off of your bill. Well, unfortunately they have taken that away, and they have also made it so that watching videos only take off a penny instead of 2. To some people it’s no big deal, but to others (like myself), it’s super helpful. Even this small change has made it so that I am considering changing my carrier. Why? Because I see that without earning as many coins now, I can get a better deal with other companies. Not asking for a handout, but I have been so appreciative of the coins as it’s one more thing I can do to save money. I realize that Boost Mobile is a business and you have to make decisions to better your business and profit. I am curious as to how they came to the decision to take away the best parts of their app.Show lessSdasodc
They’re not offering the discounts they used to
I opened the app on 6/9 to spin the wheel and watch the 5 videos they now limit you to only to find out they have removed the spin the wheel feature and are only giving $0.01 per video watched. They also have gotten rid of the $10 plan and additional data top ups too. I left Boost once before because they refused to transfer my Boost Coins from my old account to my new account that an agent told me to create to get a plan that’s only available to new account holders. I think Boost thinks we want free service but we want discounted service and thanks to the change they’ve made, you’re going to end up paying for data you don’t use. When I had the 2 GB plan, I used all of it. Now that I have the 5 GB plan, I barely use 1 GB, so something is off with the way they calculate the usage. Add to that, the taxes and fees and the fact that calls randomly hang up after four hours, it’s worthwhile to switch to a tax inclusive cell phone provider. Yes, other companies have $15 monthly plans, but they have better service that’s consistently putting customer options first instead just profit.Show lessshanethia2
Worthless to me now…
So now you are taking away the very thing that made this worth it. You have removed the spin??? You changed video watching to .01 and you never gave me my .75 for watching 7 days of videos last week. I contacted help, who told me it would take two days to show up…. Well it’s been 3 and it’s not here… and I get it, .75 is chump change in the grand scheme of things, but I live with my son and try not to be a burden. As I barely use my phone, with the ability to pay for it myself via those tiny change amounts gone, I can no longer do that. Also, It’s wrong to steal. I want my .75
In any event… If I watch 360 days of videos that’s only $3.60. Even if the .75 is there each week for 7 days of video watching, that’s only an additional $36 a year. I don’t do offers. And with the spin gone, no .05 bonus for logging in the app each day… This is no longer worth it, and for such low returns, it’s not worth it to me to allow you access to what I do on my phone in exchange for less than $40 a year?? My life, time and privacy is worth more than that.
As such, once my free time is up, I’ll switch to a family/seniors program with AT&T on my sons plan. At least I won’t have to jump through silly hoops anymore to pay my bill, or make sure I keep my online useage below that ridiculously low 1 GB a month.. That alone will be worth it. It was a great offer….. until it wasn’t.Show lesscell app user
Can’t get my phone to restore service
I have been with boost since 2012. For the most part I’ve never had an issue however recently I am gettin very frustrated with them. I woke up one morning and my wife’s phone wasn’t working and said it could only make emergency calls only. I call their support team and they tell me it was reported lost or stolen. I tell them I didn’t report it lost or stolen so they go about submitting a ticket to get it removed from the list. I get a confirmation email that the ticket has been closed 3 days later and call again thinking my issue has been resolved. They tell me it is still on the list so they submit another ticket. Three days later same thing. I then talk to another person and they tell me they are submitting a claim to their IT department to get the issue resolved and to call back in a couple of days so three days later I call back again same story. So they submit another ticket and tell me to call back in a couple of days. I call back and they say the same thing again. I ask if there is any other way to resolve this issue and they tell me this is the only way to deal with it. The last person did tell me they submitted another claim to their IT department but I have yet to resolve this issue. I first called about this issue on 4/26 and it is 5/13 and I feel like I am running around in circles.Show less91jesse19
Locked out of app!
I can’t use the app! When I open it, it says, “Update Required” “There is a newer version available for download! To use this app, please download the latest version.” This new version JUST came out 16 hours ago! I am on the version just before it, which was the latest version several hours ago. I only have 1 GB of cellular data a month, just enough for me to get email and occasionally look something up when I’m away from home. I currently don’t have enough data to download the latest version and, obviously, can’t get more data through the app. It doesn’t even make any sense! No other app requires me to update as soon as it comes out. And it makes even less sense when that app is the one I use to get more data! Looks like I will need to ration my data very carefully until I come back home to Wi-Fi. I’m so upset right now that I just used some of that precious data to post this review! I can’t even imagine what someone in my position would feel if they were on a 6-day streak and missed the 7th day because of this, losing all the extra Boostcoins because of it!Show lessVictor-S
Awful
Worst app I have ever used to pay a bill. It doesn’t even load or open half the time. I know it isn’t my phone or signal issues because i am on others apps totally fine before and after, wifi or data. I have done so much to troubleshoot the app, but even on days when my bill is due it won’t open. I will try to pay earlier to make sure my phone stays on and it won’t open. Just stays forever loading like it is pulling up the app. But of course I can always get the texts to pay my bill. I even tried using the link in that text and it just doesn’t help at all. I can basically only pay by calling now and I hate it. I don’t have time to call every month to pay my bill. What is the point of having an app if it is less convenient than calling the company to pay? Probably going to switch carrier companies soon, if this doesn’t change. The old app (Virgin Mobile) was so much better, it’s insane.
Edit: herr i am the next month and for the last week every day i have tried to open the app it hasn’t worked. My phone turned off today because i couldn’t pay it, let alone spin anything for rewards. Had to call to restore my service. This app is getting deleted today.Show lessdisgruntled_app_user
Not bad but needs some improvement.
I downloaded this app to make it easier to pay my phone bill. Technically it is easier for me to make a payment, I just tap “make a payment” and it goes through. However there are few things that need to be improved on that would make the app better. First off opening the app. Whenever I tap the app to open it I usually have to exit out of it and tap it again because it’s just stalls and sits there loading. Other times no matter how many times I tap the app it never opens and just sits there spinning the loading symbol and I have to come back in a few hours to see if it’s fixed itself so I can log in. Second would be with the apps spin to win wheel were you can win boostcoins to win a free phone payment. The problem is it always seems to land on small numbers, meaning I’m only getting a few cents off ( between 5-10 cents). For someone who is on a tight budget it would nice for it to land on the bigger numbers for a change and get a few bucks off. It takes several billing cycles for me to be able to build up enough coins to have a cheap or free phone payment. Don’t know if anyone else has these issues. Fix them and I’d enjoy the app more.Show lessMariah9837363629
