Leave a Review Boost Mobile
Newest update further broke a broken app
Newest update broke ad watching. Before you could watch ads consistently hitting ‘watch another ad’ over and over however long it took till you hit your cap. Now you can only see ONE ad, that’s it, doesn’t show you any more. You might get luck if you exist out then come back but only sometimes. And for what? They added a ‘surveys’ section which is literally just a giant scam and waste of time, you can spend 30 minutes trying to complete a survey that said it should only take 2 because it kicks you to different surveys, or you are immediately disqualified. Even working on trying to do surveys regularly you’ll probably get lucky to do a single one in a day. The activities section is nothing but scam, like legit things to steal your data. Half of its ‘all you gotta do is enter a valid email’ actually has you signing up for an ACTUAL scam site. It’s a shame to say the least. Give me back my string of ads and keep your data stealing garbageShow less_WolfSpirit
New boost redeemable earned dollars off of bill
I realize it is a new concept but maybe try it out on a group of people. I have a problem every day earning those points/dollars off my payment. It eventually adds up but I normally have to shut off power to my phone & restart. And how come I only have 35GBs, I thought my plan was “unlimited text, calls & data”. Every time I watch a video for the earn points, it shortens my GBs quickly. That’s a dirty trick. I no longer watch any videos or will download any games. I didn’t like the capped 85% either but I’d rather have it back. I wish the spin & win would work better too. The clock never refreshes. If I turn data off in settings for Boost app & 15 minutes later I turn data back on, the clock time doesn’t reflect correctly the time spin & win for next day unless I turn my phone on & off. It’s ridiculous! SEVERAL BUG FIXES TO FIX! I think it’s a great idea, a way to reduce my monthly payment as long as the points are calculated accurately.Show lessSuzi-Wu
After get 5000 boost coins I can’t get on App!!! REALLY BOOST
I have never come across such an unscrupulous business like boost mobile. After joining boost mobile I was encouraged by the store to get the App and to login into the app everyday to win boost coins towards my monthly bill payment. I decided to try it out and the first few months I got like about $10 off my bill. Then in April 2023 I score the 5000 boost coins which amount to $50 off my bill. After coins was redeemed towards my account in the beginning of May 2023 I have not been able to get back into my account on the App. My question is… Why create an app then encourage people to use such app and don’t like when users win big on the app. To Boost Mobile, it was your decision to offer this app and coins towards customers monthly bill payment and when you don’t like a customer getting their reward you freeze or block there account. No one asked you for this offer of coins towards their bill but you chose to offer it and now this. THE WORST COMPANY EVER. I WOULD NOT RECOMMEND Boost Mobile to ANYONE… Very UNSCRUPULOUS Company. If I could give a rating of zero stars I would!!!Show lessdawkarjo
App is horrible & doesn’t work on my iPhone 13 correctly no matter what I do to fix it
I’ve been with Boost since August 2022 and love the unlimited 3 months for $90 plan and liked the original amount they offered for watching videos to help you earn points towards free air time so it’s worth watching all those annoying videos but since having this app on my iPhone it’s never worked correctly when it comes to trying to redeem my points, the app doesn’t load on my phone right I’ve spent hours online and on the phone with att and with Boost trying to get this fixed, even had a new SIM card mailed to me to see if that was the problem but still not able to fix it. So other than it not working right the fact they dropped the payment amount to 2 coins per video that you watch is ridiculous & the other bonus points are also lower, it just makes me feel like they don’t appreciate the customers who actually stay loyal to them & are more likely to encourage others to switch if they’re happy & excited by their experience with the app instead of aggravated & disappointed with it.Show lessFuture Mrs Click
Let me tell y’all something about boost!
If you used boost mobile for the past few years you remember their shrink plan you pay your bill on time every 3 months they’ll lower your bill it was amazing they dropped that and came out with lower rate plans for customers on a budget now they have a plan (which I’m currently on) where I pay my bill every 3 months instead of monthly and they have this amazing app that’ll give you a discount by your billing date! Love boost mobile the only service provider that actually care for their customers and don’t wanna take all your money got my iPhone for under $100 brand new and got good service for under $400 a year I can go anywhere and never lose service!! If your looking for a reason to switch to boost mobile this app and other key elements are why their worth it!Show lessTruthTeller00
This new app is horrible
This app is horrible! I can’t remember how many problems I’ve had with this app. It took me months watching videos, spinning the wheel and the log in bonus, plus the streak bonus just to get enough for one free month. The app is always not working like it is right now as I write this review. I can’t log in become I keep getting an error message that says sorry you can’t log in right now. So by the time it works it works again, I’ll have lost my streak bonus for spinning the wheel and watching the videos. Not being able to do that every day, you’ll never have enough for a free month, even doing it every month. Like I said it took me almost 4 months of watching videos and spinning the wheel just to get enough for a free month. But before I could even use it, they wouldn’t let me use it because they didn’t tell you anywhere that you couldn’t wait until your payment is due just to use your credit. No you have to use it way before it’s due, I mean what’s the point? I’m so done with this ridiculous app and when you call boost, when you can get through that is, they can’t help you and don’t care to help you. Someone needs to fix this because it’s ridiculous and horrible. So done!Show lessJamieJ0802
Disappointed when the new boost
Customer service is horrible now. I have been with Boost about 15 years now an am ready to find another carrier. They don’t know about the plans and have shut my phone off twice before the due date stating the plans are 30 days but both times phone was off before 30 days. This month I am due to pay on the 27th but my bill was paid on the 31 last month so clearly they are not 30 days. I hate the new app. It doesn’t have any features nor does the new website. I can’t access my call or text history anymore. I can’t review my payments because that never works. The new service is horrible and I get so many different answers from the reps it’s obvious no one knows what’s going on there. This app and site was supposed to be new and improved but it’s not. And the rest of the company has gone downhill as well. The new update does not work. Boostcoins don’t credit to the account for large wins etc.Show lessRain6871
so-called "improvements"
I downloaded the Boost One app after the pay-by-phone menu changed and no longer accepted key punch commands, instead requiring verbal commands that the bot of course does not understand. I used to prefer paying over the phone, the automated system was convenient and easy for me to use, but I pay everything else online so whatever.
But every time I try to open the Boost One app, it just seems to buffer indefinitely without loading. So then I open the old Boost app and log in, then it tells me to use the new app instead, and only THEN am I ever able to log in to this app. Maybe that's by coincidence, but either way this app takes forever to load.
Once I'm finally in, I get bombarded with notifications and login bonuses like it's some sort of mobile game. Like, I'm just here to pay my phone bill, I don't want it to be "fun", I just want it to be convenient.
Typing out this review I feel like an old person who's frustrated by new technology, but I'm only 26 and have used this service for years. There's no reason I should have this much trouble paying my phone bill.Show lessTotalWeirdo666
Amazing
I've been with boost almost 6 years now. the old app was harder to navigate but I got super excited when this one came about. Especially with the feature to save on your phone bill by doing spin the wheel, watching videos and downloading apps. There's even a coupon tab where you can save on things for Boost mobile. There's been a few issues lately, but the team has been amazing at getting it fixed in a timely manner & last month even made it to where they added like 2 weeks on everyone's phone service bc it was down. So my phone was on until the app got fixed, thank goodness bc i pay on the app. I will always stay with Boost Mobile. Best service, i get service where no one else does and i've never had any issues with service or anything else. Long time customer and will always recommend to friends.Show lessmiss2sass
Terrible App, switch to Mint Mobile instead
I’ve been with Boost for a couple years and am satisfied with the service and reasonable prices. I liked the MyBoost app because it was easy to use and straight to the point. When I heard about the BoostOne app and how you can earn points to lower your payments, I was more than thrilled so I downloaded it. It started up well and I did earn some points but it’s been 2 days and every time I open up the app, it stays on the loading screen for more than 10 minutes. I’m a patient guy but this is ridiculous. If it keeps doing that, I’m just gonna cancel my plan and switch over to Mint Mobile. Please get this fixed and credit me for the videos I missed out on.Show lesslunajerryl
