Leave a Review Boost Mobile
Can never pay
Since the new app and website has come online and the old website and app went down I have not been able to pay using a card on either the app or website. When I try it says “oops something went wrong try again later” and I’ll have pending transactions for it in my bank account either 1 or multiple and it would never even let 1 of payments go through. This is total B.S. I had to have my mother pay for it and even her card didn’t work so she had to use her PayPal and that went through. You need to fix this crap cause my phone is still off and I’m a single parent I can’t be offline like this! I’ve been with this service for 4+years and never had a problem like this so please find what’s wrong and fix it. Thank you.Show lessdfghyxvjugbb
Honest Review of app
I have had my boost account for six months, and have used this app during that time. I will be 60 this year, but find this app easy to use.
Positives: easy to download
Easy to use
Has a redeem button so you can choose when to use your rewards
You can see your usage, chat or call customer service, and pay your bill with a touch of a button
Cons
The first two months, the spin the wheel option seemed to pay at random, as it should. The next month, every day, it landed on 5 cents. After I complained, it seems random most of the time but now I question it.
If you do not redeem your rewards and pay before your bill is due, it will not allow you to redeem until the next month, so pay the day before due date.
The app runs very slow, sometimes doesn’t load, and this last month it didn’t work for two weeks!
Overall, I appreciate the opportunity to save money on my phone bill.
The app is easy to use, when it works.
I doubt the amounts you ‘win’ are actually random and I look forward to seeing improvements and better opportunities to save even more.
If you have a boost phone, I recommend using this app, but stay on top of it and let them know if it’s not working as it should.
3 out of 5 but could easily get to 5.Show less0763stone
App doesn’t work
I have been using boost for years and just recently got transferred to this version of the app/site. I thought it was the ‘nicer’ one but nope. The app is lacking 99% of the functionality it just had. You can’t stop auto pay. And the funny thing is this update boasts that it allows you to add an email. Well I did. And it disappeared within 10 hours. It’s on the website but the app still prompts me to add it. On top of that this most recent update broke the only reason to stay with boost, the coins. Before it worked fine for me, now when you are on the main page to try to do your daily spin/ad it’s just perpetually loading. That isn’t even to mention the week long outage it had that definitely leaked out personal info that they aren’t letting us know about.Show less_WolfSpirit
New and improved - NOT
I do not care for the app, it does everything the opposite of what you select, i do not want my CC info saved and did not choose auto payment ( no boxes checked as well as NO please do not send me emails 3 x or more in the week with promotional info- guess what? All the opposite was done. If thats not bad enough, I just got this phone service and the app was under construction for not a day a week but has been for weeks now ( my first day of service was Jan 28 and the app just came available yesterday) March 2, 23 . Still cant get a hold of customer service on the phone- how terrible! This app does not allow any options like other apps that make sense.
Terrible appShow lessEDYOUKate42020
Great Concept, Needs Fine Tuning
I’m relatively new to Boost Mobile, as I was looking for a way to save money. Service hasn’t been bad- I had some struggles recently while traveling. I was in an area I wouldn’t have thought it would have happened- I had 2 bars but my phone was struggling with a web browser.
The app hasn’t really worked well in the 3-4 months I have used it. I love the idea of being able to knock down my monthly bill, but at this point, I’m questioning whether it is worth using/staying with boost because of the app issues. In addition to the app being down for days earlier this week, it now looks like it is back up, but I can’t process the payment that should have been taken automatically earlier this week. Service is working but still. There hasn’t really been much communication in regard to it either.
Baseline, it’s affordable, service works, app isn’t great.Show lessLuLuintheDesert
New boost redeemable earned dollars off of bill
I realize it is a new concept but maybe try it out on a group of people. I have a problem every day earning those points/dollars off my payment. It eventually adds up but I normally have to shut off power to my phone & restart. And how come I only have 35GBs, I thought my plan was “unlimited text, calls & data”. Every time I watch a video for the earn points, it shortens my GBs quickly. That’s a dirty trick. I no longer watch any videos or will download any games. I didn’t like the capped 85% either but I’d rather have it back. I wish the spin & win would work better too. The clock never refreshes. If I turn data off in settings for Boost app & 15 minutes later I turn data back on, the clock time doesn’t reflect correctly the time spin & win for next day unless I turn my phone on & off. It’s ridiculous! SEVERAL BUG FIXES TO FIX! I think it’s a great idea, a way to reduce my monthly payment as long as the points are calculated accurately.Show lessSuzi-Wu
Boost
So far the great ladi helped me name Dasia and now Nate from another store she had looked out for me stayed over made the port on her birthday and also made sure I was truly helped and satisfied to my guarantee I don’t know about accessories but she was great and help me dearlyI really appreciate her on gender and refugee and Nate off ofLivingston Avenue was also great and helpful she was awesome to go in on her way to make sure I was good and OK she truly deserves a raise she’s a great employee and comes in on her day off even though it was her birthday she’s still a knowledge the customer is always right and went out her wayTo satisfy him please all customers and that they get it understanding she’s very great one of a kind I appreciate her helpShow lessladilucki
I Love Boost!
Boost has been great so far! Had Verizon, Sprint/T-Mobile before but none were as good as Boost. I’ve spent so much money in phones and fees over the years and didn’t want a contract anymore. Before I had dropped calls and almost no bars in my area with T-Mobile, but now i’m getting full bars with Boost. Customer service has been outstanding. Only $25 bucks a month for unlimited data, that’s a deal I couldn’t pass up and now i’m saving so much extra money over T-Mobile! Plus, you can earn credits towards your bill by logging into the Boost One app daily, watching some ads, etc and basically get free service.Show lessDmick90
Credits accredited don't show
When I first downloaded the app the amount you earned was more. When they lowered it, that was a major bummer.
My major issue however though, is that when I have done the daily spin and earned 5000 coins I didn't get that accredited. Happened again when I spun an earned 500 coins. This is majorly frustrating. I log in daily to earn money off my monthly bill and the few times I spin anything remotely close to relieving me of my bill I don't receive the credit. I did screen shot the time I earned 5000 coins. Just for proof that it happened. Could you please take care of this issue?!Show lessWayann Hoover
I like it.. but I feel scammed.
I have been using the app since it launched and they sent out the link, but on at LEAST 3 separate occasions, I had finished the 7 days of spinning the wheel or watching the ads to collect coins and it didn’t pay out the the extra 75 coins on top of the regular 2 or 5 that you get. That’s ridiculous to me, this app is supposed to help you save money on your bill but I’ve been taken for at least 200 coins. It’s great when it works, but it’s annoying when it scams you out of the coins you earned by following the directions and remembering to go back every day and do everything.Show lessannoyed out my mind
