Leave a Review Boost Mobile
One big complaint
Overall I think the concept and make of the app is done well, but the feature you promote a lot is the ability to earn coins that will deduct from your bill. Well, twice now I have spun the wheel and been scammed out of the coins it landed on, but I’ve noticed it only happens when I land on the large numbers. The first time, I landed on 500 coins, but the second time I landed on 5000 and even screenshotted it bc I had a feeling the same crap was going to happen. The screen just idles on the coins, never rewards me them, i even sat there for 15 minutes, nothing. And then when I eventually have to back out, there’s the audacity to only give me 5 coins as credit. I love the idea, but don’t put bigger numbers on the wheel if you’re just gonna scam us and never reward them.Show lessNikkiMaccc
Crappy App crappy customer service!!!
I used to love boost mobile, and when they came out with the app, it was great! But now I have no idea what’s wrong with it. Pretty much every day when I spend the wheel no matter what it lands on. It only gives me 10 points. And about a month or so ago I landed on the 5000. And it never gave me my coins. I contacted customer service. And they are completely horrible to deal with. I was told that the ticket was put in regarding this and that they would get back to me. They never did. I had to continue to contact them and then I was told that the issue was escalated, and my coins would be in my account within 24 hours. My coins never came.! So I continue to call them, and every time I told the same thing, but it would never happen. I am so frustrated with this and their customer service. I will give you zero stars if I could.!Show lessjennybee1920
The worst customer service ever
I’ve never in my entire life had such a bad time with customer support this is the worst ever!! No matter how small or big my problem has been they are the rudest people I’ve ever talked to! If I can even understand what they are saying half the time. Then they keep switching me around lines to the next person so many times that I’m starting to think they do it on purpose just so I’ll give up. Then I was supposed to be getting a refund after two hours on the phone. An it’s been over two weeks an it’s still not posted to my account an i called about it even have a reference number but nobody knows anything about it!! WTH?? I will never in my life ever again have boost service if it’s the last cell service I’ll go without!!!Show lessLidschic
App is unusable & the live chat could not be more incompetent than if it was run by newborns
Customer service is horrible. No one can give me a straight answer on my missing coins. The last agent, Elissa I believe, was so bad and unhelpful I had to advise her on why her suggestions would not actually work on the app she’s been paid to troubleshoot! How are you advising me to redeem my current balance of coins to make my missing coins appear? I feel like I’ve spent the last two hours talking to brick walls with nothing of use or anything intelligible to say. What use is it if agents can’t view the previous conversation pertaining to an issue (or at least that’s what they claim)?I don’t know if that’s strategy on the company’s part to save money by making their agents act oblivious when it comes to the coins part. Or if the agents are genuinely that inane.Show lessapolloblonde94
Very buggy, Slow and freeze
I’m a huge fan of the service, I just wish the app wasn’t so buggy. 2 times I’ve landed on 250 on the daily spin and the app decides to freeze and I get 20 coins on closing the app and reopening. The app is very very slow on loading and I mean REALLLY slow. I use wifi and my wifi is very fast. 1) The app is really slow , 2) freezes , 3) not giving you the acurate coins when using daily spin 4) seems to freeze/crash when getting a high number on the spin such as 250 coins, 5) I seem to land on a set number of coins all the time and doesn’t function on a actual randomized spin but on some type of coding that prevents people from getting other numbers. Good service overall but the app serious needs some attention especially when somebody wants to do something on the app and it just takes forever to load/freeze crash. I will change my stars when everything is fixed.Show lessjdhxosnsdhisk
Works great and saves money!
All I have to do is open the app to get $0.05 off my phone bill! Spin the wheel for a little more off the bill (amount varies) and watch some ads for more off. I saved enough in two months to be able to only pay $16 of my $80 phone bill. Last month I paid $40 for my $80 phone bill. This app really works and it works great! And those are just the basic features. I haven’t explored any of the others!Show lessSpaceNoodle2016
Bad app and badd customer service
The app is ran by a third party. Not by anyone at boost mobile so 1. There goes ur personal information. 2. Since its ran by a third party they cannot reimburse you for mossing points. I will get back to that later. After 7 days of watching commercials u are awarded 75 points aka 75cents.
Boost mobile has erased my history once every week resulting in me only being able to accrue $6 off my bill when it use to be free. No help on the customer service side. Also. When u spin the wheel. Whatever number it landed on. When u opened the app the next day it would still be on that number. Now when i sign in. I have been a customer for 3 months. It eill start on a random different number resulting in you never getting the 100 or 500 points which helps alot since they lowered the reward completion from 150 to 75. Videos watched use to be 5 but are now 2 resulting in 40 extra commercials watched. The app stated it is unlimited but u cant even watch some days its up to them. So. Use at ure own risk. This app is like a new employee. Great before the 90 day probation. After 3 months expect nothing. I wish i could copy and paste the conversation they sent me stating if i am so dissatisfied with the app i can gladly cancel my boost membership. Let that sink in.Show lessstupidass lint licker90
Disappointing after a while
I’ll give it a 3 because free money is free money…. but they’ve lowered the rewards significantly and this is only my second month with Boost. I only spin the wheel and watch 1 video daily to count towards the weekly bonuses. Those used to be 150 but are now 75. The rewards on the wheel are lower and now I spin 5s 90% of the time, whereas before, I was getting different amounts each time and nothing lower than 10. Happy to reduce my bill by any amount, but the drastic changes are disappointing. Update: Now it glitches the weekly bonuses. I was 1 day away from the video bonus and it went all the way back to the start. Wheel and video bonuses should match since I do everything at the same time, but nope. Also, the deals either don’t work or don’t appear. I keep getting notifications about deals, then try to look into them, but they don’t show up. Terrible app, one star. Whenever you spin and get a high amount of coins the app will glitch. When you open the app again it goes up by 2Show lessnoneya noneya
Developer Response
We want to help! Can you please send us an email at boostoneappfeedback@dish.com?Very Satisfied Customer ( Dawn B )
The man at Boost Mobile where I purchased my iPhone 13 from, was extremely helpful. I had no idea what I was doing, and I called him crying my eyes out, locked out of my bank app, credit card apps, social media accounts, you name it I was lost. I was so upset. He told me to relax and get some rest and said “I promise you that I will help you get through this and show you everything no matter how long it takes, or how many questions I had. And he kept that promise. I will forever remember him. And I will never go to another carrier other than Boost Mobile Store. The app alone, has many features that are VERY useful, & so easy to use. Thanks to the man who put up with my crAzybAby questions & I am sure I will have more… But when you choose Boost Mobile for your carrier, take full advantage of the free app
Sincerely
crAzybAbie 🤘🏻🤘🏻Show lessShafferballard
Older user
I am a fan of your app. I am over 70 and when I started using your app I spent my time on the phone with customer service to try to figure out how to use the app. When I hit pay my bill, it would charge my credit card. Unfortunately, your customer service personnel were more confused than I was. They assured me that if I did nothing then the points would be utilized. That only made me feel like I would loose my phone service so I would hit the pay button the night before it was due. I ended up with a $75. Credit at one point and my husband screaming about not worrying about it. Then customer service refunded my credit to my card and assured me that “I was in charge”. Sorry to say I didn’t feel like it. One miraculous day the app changed and added a button that stated: redeem credits. When you swiped the button it moved the credits to the bill and adjusted the total amount of your bill automatically. I could finally see my progress. I was finally in charge lol. I have had to watch more videos to get those credits, but am very thankful for the app. Great job guys. Now if you can improve the offers key it would be helpful, but just saying. I don’t know how many customers you have that are older like me, but I’m sure there are enough to keep customer service hopping.Show lesscalorievampire1
