Wellcare+ User Reviews

WellCare Health Plans, Inc.

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Useless App

I would give this APP a ZERO! It doesn’t recognize my ID number assigned by WellCare! Therefore, I can do nothing on the APP! And calling the customer service number is useless! I spoke with 5 different people today and problem remains UNRESOLVED! And I can’t get into the APP to resolve it! I’m done with WellCare at the end of this year, 2022! I can’t take the stress involved with this company who hires people who don’t speak good English and keep sending me to someone else who can’t resolve a ‘simple’ problem! 😡

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Done with WellCare

2 years ago

Response from developer

Thank you for your feedback regarding our Wellcare + App! If your still needing assisting with registering your secured account, please send us a email to MobileAppSupport@Centene.com and include your Member id number and date of birth; We will be glad to look into this for you!

☀️

Hope I could used the app for details. I will try for next week

Glidenbadillo

3 years ago

Response from developer

Good morning. We are sorry to hear about your negative experience. Please send us your WellCare ID number, date of birth, and phone number to MobileAppSupport@Centene.com if you require assistance. Thank you.

Stuck on the wrong pharmacy

This app only shows one pharmacy for price searching, and it's one we don't use. I can see ours (a preferred one) in the "search for pharmacy" results list, but can't select it as my default...just stuck with the wrong one. That makes this app useless to us.

BellinghamMatt

3 years ago

Response from developer

We appreciate your feedback! Our web developers are currently aware that users are interested in utilizing our pharmacy feature and we hope for an update in the near future. Please download the CVS Caremark App to manage your Part D Prescriptions. Have a wonderful day!

Is WellCare the worst?

The only thing worse than WellCare’s customer service is their app.
Not to mention how they drop the affordable plans and force you into plans 3 times the $$ for dropped plan.
Charging me $70 a month while they pay $8.
Ripping off Seniors

FJB6062

3 years ago

Okay but not really worth the space on my device

I’ll probably delete it because all of the information is available just as easily from the website. The main information I want is not available on either the app or the website: how much of my deductible have I paid? That’s a pretty important piece of data that I can’t seem to get.

Enthous

3 years ago

Response from developer

Thank you for your feedback! Our web developers are currently aware that users are interested in the pharmacy feature. In order to update your pharmacy or view your Part D details, please download the CVS Caremark App. Thank you and have a wonderful day!

Worthless. Use the website.

I'm a Medicare drug plan member, and the exact same credentials I use on the website do not work on the app. I have decided to stop trying and deleted the app.

Ambiverbal

3 years ago

No benefit information

App does nothing but let you pay your bill. No benefit information, pharmacy locator does not work, medication lookup does not work. What is the point of this app????

Bill7673

3 years ago

Application support

Cannot login to the application. Called Web support and they advised that they are not responsible and could not offer help for the application only the website. They could not provide any contact information for the people who are responsible for the application. The application does not show any numbers for Support.

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IrishLove2U

3 years ago

Response from developer

Thank you for your feedback! Can you please send us a email at socialmedia@wellcare.com and include your contact information/ Type of device you are using and a screenshot if an error populates. We'd be happy to look into this for you. Thanks

Doesn’t work

nothing about this application works you can’t look up prescriptions you can’t do anything on it other than look at your card. What a waste of time and I’m sorry you’ve spent so much money developing an app that is worthless

gsait

3 years ago

Response from developer

Thank you for feedback regarding our Wellcare + App! We are working closely with our Web Developers to collect any comments or suggestions that you may have to improve your member experience. Please send us a email at socialmedia@wellcare.com and check back for new features and updates! Thanks

Latest Update

Most of the functions still do not work after update. Dev responses ask to contact them to assist you. However, this is not a user issue, it is an app issue. Please just make the app work.

AcousticJoe