MoneySavingExpert User Reviews

MoneySavingExpert.com

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Utility nightmares

Your information for Gas/Electric decisions is very helpful. Eon have at least given me full details for fixed & variable. Not sure they would have been quite so helpful without your input. Reckon I will stick with them… still to decide - fixed or variable🤔 Carol McGuire

Decided to stick with Eon next on variable for both contracts. I find them to be very helpful & reliable.

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Edzellroxy

a year ago

Response from developer

Hi Carol, thanks for the feedback – we ‘re working really hard to bring the power of MSE to the app so it’s great to hear this information is helping. Additionally, if you read our article 'Should I fix my energy or stay on the Price Cap?' it should help further - https://www.moneysavingexpert.com/utilities/-are-there-any-cheap--fixed-energy-deals-currently-worth-it--/

Issues with the browser forwarding

Love Martin Lewis but the app barely functions. All it does is forward open in a browser but then it’s getting stuck at the cloudflair level and never opens the page

Yellow oceangate submarine

a year ago

Doesn’t seem to work when in the US

Opens a Safari page which is blank. App doesn’t do anything. Disappointed!

teddymicano

a year ago

Site connection error

I keep getting thrown to the browser when it is checking if the site connection is secure (via cloudflare). Unusable currently.

Cheblon

a year ago

Bugged for me

I would love to use this - big fan of the site. Unfortunately every time I try to load the home page - or any page - I get a cloudflare “checking the security” of your connection screen, which then opens a browser window that is blank and does nothing. Back to the app, same problem on loop.

So I can’t see any content and the app is useless to me. Would love to re-review if this is fixed.

(Might be an issue with me using Apple’s secure features - proxy, etc - haven’t tested. But I shouldn’t need to downgrade my security just to view a website.)

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Jakddbd

a year ago

Response from developer

Hi there, sorry to hear you're having trouble using the app. Please can you send an email to AppSupport@MoneySavingExpert.com with details of the device (and software version) you're using, as well as if you're accessing the app from outside the UK or via VPN? Hope to hear from you soon.

Could be great if it worked

Avid MSE user here, love the website. But I can’t use the app to it’s full potential as I am not getting my email verification for the credit club. I have tried pretty much every day for a month now and have never received said email. I have googled this and it is a known issue (going off forum posts) but they don’t seem to care. I have also sent a few emails to customer services and again, have never got a response. My emails work fine for everyone else so why not MSE?

Edit: developer got back to me asking to email them. 2 emails later still no response. What a joke! Review downgraded to 2 stars.

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Mikeg1788

2 years ago

Response from developer

Hi Mike, sorry to hear you're having trouble with Credit Club. We respond to all emails sent to our Credit Club inbox, so if you could please email CreditClub@moneysavingexpert.com we can take a look as to whether these emails are suppressed to your address. Update: We responded to your email on Thursday (16/02) - if you haven't received this please check your spam/junk.

Very Grateful

I am so grateful to Martin Lewis and his team at MSE. They take the stress out of finding the most economical deals which saves consumers a lot of time and money. I value the opinions shared with the consumers and know they are doing their best to help people be financially savvy with their daily bills.
I only have praise and glad I now have signed up for the MSE App. On my first read I have already picked up a good tip for a sim mobile renewal.

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SAVING and SAVVY

2 years ago

Response from developer

Hi there, thanks for the feedback – we ‘re working really hard to bring the power of MSE to the app so it’s great to hear how it’s helping.

Use friendly

My first time using the app instead of the website and it worked perfectly and gave me the information I needed. I've used the website and had emailed from the service for a few years now and always been very helpful.

Khuffra

2 years ago

Response from developer

Hi there, really happy to hear the app is working out for you. Keep in touch and let us know what you think as we’ll be adding more features soon!

Information go to

Always our go to whenever we need to find out about savings, bills and really helpful tips to save us money. Especially as we are older and less technical than the younger generation we find getting the correct information much harder.

JOFMOF

2 years ago

Response from developer

Hi there, thanks for taking the time to leave us a review. We are working really hard to bring the power of MSE to the app, so we're glad to hear you like it. Please do keep letting us know what you think as we add more to it.

All good so far

Long overdue. Apps work so much better than a browser on a mobile platform.
Note, you have to re register as your existing login won’t be recognised. Not a big one but should be pointed out on the login/register page.
5* for now, let’s see after more use.

Lozza99