ERA Cameras
I paid a subscription fee for the cameras which was intended to record 24/7 which however was not the case. I found it didn’t record for 60 percent of the time and video was poor.
It also goes offline for any reason, I have decided to replace system with one that records to nvr in the house to ensure I have 24/7 recordings if needed.
Response from developer
Hi, Thank you for taking the time to leave your feedback. Our subscription plans are not in place to offer 24/7 recording. Our ERA Protect range of cameras are designed to provide a live stream, and if you do have an active subscription enable them to record video when motion is detected. Issues with recordings being missed and quality of video would need to be troubleshooted by our helpdesk. Please contact us on 0345 257 2500 or help@eraprotect.com and we can assist, please use ios0624 in the subject line. Kind regards, Sumier
Clip length
Response from developer
Hi, Thank you for taking the time to leave your feedback. If the camera(s) have an active subscription, they will record video for as long as motion is detected. If you are finding the length of the video clips are too short, I would advise increasing the sensitivity level in the settings. If you require further assistance to resolve this, please contact us on 0345 257 2500 or email help@eraprotect.com using ios0724 in the subject line. Kind regards, Sumier
Era Smarthome
Response from developer
Hi, Thank you for taking the time to leave us feedback. I am glad to see that our team have responded positively to you. Please do not hesitate to contact us, if you require assistance in the future. Kind regards, Sumier
Poor
Response from developer
Hi Simon, I am sorry to read that you have had a poor experience with your ERA TouchKey handle, and the inconvenience caused, and know how frustrating this can be, I would like to help resolve your query. Please contact us at help@eraprotect.com with your contact details and reference IOSSFS. I look forward to hearing from you soon. Kind regards, Sumier
Wits end
Response from developer
Hi, We are genuinely sorry to hear about the difficulties and frustration you’ve experienced with our software and the options provided. It's clear we have not met your expectations, and for that, we sincerely apologize. We understand how disheartening it can be to encounter glitches, especially when it seems like solutions are not forthcoming. Your experience is important to us, and we are committed to investigating the issues you’ve reported more thoroughly. It's concerning to hear that you expect a response indicating we're unable to replicate the issue—it’s a reminder for us to dig deeper and view every feedback as a step towards improvement. We would greatly appreciate the opportunity to work directly with you to better understand the glitches you’ve encountered and explore every possible solution, including a detailed review of your phone setup if necessary. Please reach out to us directly at support@eraprotect.com, so we can prioritize your case and provide the personalized support you deserve. Rest assured, we are here to help and will do everything in our power to resolve the issues you’re facing. Your patience, feedback, and willingness to update your review mean a lot to us, and we’re dedicated to earning your trust back.
Very frustrating
Response from developer
Thank you for sharing your experience with the cameras. We're glad to hear that you find the picture quality satisfactory. We understand the challenges you're facing with reactivating the cameras after being switched off. To address this issue, we're currently investigating potential solutions to ensure smoother operation, especially after extended periods of being offline. While using an Ethernet cable is not feasible for all cameras, we're actively exploring alternative methods to improve connectivity and ease of use. Your feedback is valuable to us, and we appreciate your patience as we work on enhancing the functionality of our cameras. If you have any further concerns or suggestions, please don't hesitate to reach out to our support team. Thank you for choosing our products.
Avoid: use the older app
The old app has longer even history that you can filter by day. The older app gives notifications instantly, whereas this one has a very long delay if it even gives you a notification at all.
Worst of all, I couldn’t disarm my alarm today with the new app. I tried the old app and it worked immediately.
The new app is clearly unfinished. All in all, I’m finding that the whole system in general is degrading as I don’t get any notifications for low battery on the sensors or siren, and I’m getting false triggers on the PIRs. The false PIR triggers are confirmed when I look at 24/7 video recorded on a different system as there will be no motion in the area the PIR is in.
So yeah, I do not recommend this system. Pay more and go elsewhere.
Response from developer
We apologize for the inconvenience you've experienced with our new app and system. Your feedback is essential, and we're actively working to address the issues you've raised. We're aware of the concerns regarding longer event history and delayed notifications. Our team is diligently working to improve these aspects and ensure a smoother user experience, including addressing the delay in notifications and restoring features like filtering by day. Regarding the disarming issue you encountered, we understand the frustration this can cause and are investigating to ensure seamless functionality across all features of the app. Additionally, we take false triggers and battery notifications seriously. Our team is actively monitoring and refining our system to reduce false alarms and ensure timely battery notifications for sensors and sirens. We appreciate your patience and understanding as we work to resolve these issues and enhance the overall reliability of our system. If you have any further concerns or feedback, please don't hesitate to reach out to our support team. Thank you for your feedback, and we apologize for any inconvenience caused.
Easy To Use
Response from developer
Thank you for your positive feedback! We're glad to hear that you find our UI interface easy to use. We're committed to maintaining usability and continuously improving our products. Your encouragement means a lot to us. Thank you for your support!
Forces location permission
A step backwards
Response from developer
We appreciate your detailed feedback regarding the comparison between our new app and the previous version, ERA Protect. Rest assured, we're committed to delivering an even better experience than before. While we understand your preference for certain features from the old app, we want to assure you that our team is diligently working to bring all those functionalities back and more. However, what truly sets our new app apart are the robust security features integrated under the hood. Your security and peace of mind are our top priorities. With the latest update, we've reinforced our app with advanced security measures to provide you with the highest level of protection for your home or property. From enhanced encryption protocols to real-time threat detection, we're constantly striving to ensure your safety. We encourage you to stick with us and explore the new features and improvements we're rolling out. Your feedback is invaluable as we continue to refine and enhance our app. Thank you for your support and trust in our commitment to delivering a secure and seamless user experience.
