CIMB OCTO MY User Reviews

CIMB Bank Berhad

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Pop up messages when you are trying to transfer money

Disruptive app. I’m sorry but when you are trying to transfer money and get account numbers right your CONSTANT POP UP MESSAGES ARE STUPID AND FRUSTRATING. Whoever decided that was a good feature needs to be fired.
Horrible user experience. Along with the fact you need TWO APPS to do banking with cimb. Seriously.

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Joaniepony84

a month ago

Ridiculous Policies and Highly Unethical Notifications Practices

Absolutely stupid security policies (24 hour delays for changes without a way to bypass) and you get absolutely BLASTED with marketing notifications without the ability to turn it off. If you want to be notified about transactions (genuine security concerns), you also have to opt in to being blasted with marketing notifications that will ultimately make you ignore ALL notifications.

Thanks for “caring” about my security CIMB…

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WhyAmIForcedIntoThis

2 months ago

Something is not right ERROR

Keep getting SOMETHING IS NOT RIGHT error message HTERAC00005.

This is happening for one week. Cannot view accounts and etc.

Luckyme0987654321

5 months ago

Response from developer

Hi there, we apologize for the inconvenience caused and greatly appreciate your feedback for further improvement(s). In the meantime, please kindly delete and reinstall your CIMB OCTO App to resume your mobile banking activities. If the issue persists, please drop us a message via CIMB Clicks Secured Message or email to cru@cimb.com. Thanks!

Sotong Failure

You can’t use a password manager to fill in the password. You can’t even paste your password that you copied from the said password manager! This has been the case even with the previous “sotong” app. I fail to fathom why they insisted on everyone typing in their (presumably) hard-to-remember password!

Update: Got a response from the developer as per below. I can’t believe what I’m seeing: CIMB’s point of view, all password helper apps including the one built into iOS should be disabled!

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kiancheong

6 months ago

Response from developer

Hi, for security reasons, password auto fill or copy pasting a password is not allowed. Thank you for your understanding.

Sotong Failure

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kiancheong

6 months ago

Can only activate on only one device.

It is quite ridiculous that the OCTO app can only be activated on one device only. If husband and wife share an account, the only one of them can access the account via the OCTO app

CM Lee CO

6 months ago

Response from developer

Hi there, in line with the enhanced security measures against scams as announced by Bank Negara Malaysia, starting end October 2022, CIMB will be initiating its migration exercise in phases to allow only single registered device.

CIMB OCTO

Apps paling BODOH aku pernah install. Lepas register dia akan surun tunggu 12 jam untuk activate device. Bila korang nak bayar apa2 pakai FPX dia tak bleh nak approve sebab octo tak aktif lagi. Nonsense apps ever. Don't use!

effjayspom

a year ago

Response from developer

Hai, maaf atas sebarang kesulitan. Sila hubungi Pusat Panggilan kami di talian 03 62047788 bagi bantuan lanjut.

Forced to set up again with debit card

This app used to be so accessible, just like the main cimbclicks app. Just login and password needed. Up until recently it forces you to re enter debit card info. A debit card which if expired you have to pay to renew at a branch and if you dont the entire Octo app is unusable. What a turn off.

ming203781ay

2 years ago

Response from developer

Hi there, it is for verification purposes and to be able to login back to your CIMB Octo App account, you would need to complete all the process. For your info, there's no charge for debit card renewal upon expiry.