Leave a Review ProFed Digital Banking
Poor UX
I was excited for an app refresh, but it might have been made worse than before.
It takes four clicks navigating app and then need to scroll down to see my balance.
In capital one app, it autologs in with Face ID and I can immediately see all my account balances.Brendan DeForest
Developer Response
Thank you for your feedback. To restore your Face ID or other Biometric options, go to your Initials > Choose Settings > then Mobile Features. We encourage you to visit profedcu.org and watch the video tutorials to learn about all the features. We are also available at (260) 373-1633 to assist you with any questions.Update
Every update they make just keep getting worse and worse, it’s just making the app harder to use.So soooooooooooooooooooooooo.
Developer Response
Thank you for your feedback. We significantly enhanced the security and streamlined many areas based on member feedback. We apologize for any dissatisfaction. We encourage you to visit profedcu.org and watch the video tutorials to learn about all the features. We are also available at (260) 373-1633 to assist you with any questionsLove the new update
I love the new look. Good job, ProFed!!Lckmomma
Developer Response
We appreciate the positive review! We significantly enhanced the security and streamlined many areas based on member feedback.Great app
Some people have written that the app is clunky, but I love how many features it has. I have had no issues with Face ID with two different iPhones. I’ve moved from the area, but this app is honestly the reason why I use Profed as my hub for online banking.OccasionalReviewer5678
Developer Response
Thank you for the positive review! We significantly enhanced the security and streamlined many areas based on member feedbackMobile Deposit doesn’t work
I’ve tried communicating with customer service about the app not allowing camera access so I can deposit checks. They suggested I snail mail the endorsed checks in to resolve.Liang Meiyue
No FaceID with iPhone 15 Pro Max
One year ago, I wrote a review about FaceID not working on my iPhone 14 Pro Max - well, unsurprisingly, logging in with FaceID isn’t an option on my 15 Pro Max. Things were eventually fixed for the 14, but I wonder again, how long do we have to wait for a 15 series fix?VanTheMan82
Disappointed..
Still not getting used to this app. And a lot of reviews Seem to disappear. My opinion should have based this app from the old app.everything is takein
Mobile Deposit is Infuriating
As someone who banks 100% online (I live in a different state- but have kept ProFed)- the mobile deposit is a PITA. It sometimes takes 8-10 attempts with different backgrounds to get it to work. Other banks I have: easy the first time. You will probably lose a customer over this.BCMIPW
No Face ID :(
Great app but Face ID is shown as unavailable so I have to type in my password every time…kind of annoying…I’m on a 14 Pro Max…please update!RONxBURGUNDY
Pretty terrible
Title says it all. It’s a clunky app and doesn’t work all that well. In fact right now I can’t sign in through the app or the website. Called customer service and they have no fix. I wanted to like profed but they are so far behind technologically. It’s like banking in 2002.Willsellout
