App fails to connect to device
I purchased a brand new Benro device. App doesn’t connect. It gets stuck in an infinite retry loop and never connects. Seriously disappointing that I haven’t even been able to use this once!
Astro kit broken
Can no longer use Astro kit
Hopeless
The app is an afterthought, hopelessly glitchy and unreliable.
Expensive and great hardware but an awful app
This app and its capabilities renders the hardware useless. The alignment method is insufficient and it doesn’t work consistently. The UI is awful. The camera interface doesn’t function properly and overall makes this awesome hardware almost completely useless. The focusing is incredibly hard with the app and sometimes, I just align then disconnect the camera to focus and by some miracle able to take a few photos before something else goes wrong. If I knew about the horrible app experience, I would have never dropped $1200+ on the hardware.
Please fix this.
Please fix this.
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Unable to connect to apple macbook pro M1
All seesm well if running off iphone, but can not connect to mac book pro with M1 chip as stated in information sestion. Love the platform but it would be noce if it worked as stated for Macbook Pro M1.
Canon R5
The concept and idea is great.
But the equipment fails and does not connect to the App when “Cellular data” is “on”.
When data is turned off, it connects only to the Benro device, but after connecting all cables…the app does not connect to the live view on the camera.
Canon R5
But the equipment fails and does not connect to the App when “Cellular data” is “on”.
When data is turned off, it connects only to the Benro device, but after connecting all cables…the app does not connect to the live view on the camera.
Canon R5
Still missing features
It took a week for customer service to respond to a password reset request, so that wasn’t great. We are still missing 2 star alignment, which many Astro photographers believe would significantly improve the star tracking. Holy grail seems to work well so that is positive.
100% Trash
Congratulations, with your latest update my phone will no longer connect! Awesome Benro!
Terrible
Can’t connect to a7riii with iOS 16 without turning off cellular. Once connected you can’t get the camera in live mode so you have no visual. You can’t kill the app without resetting your phone. Returned the Benro Polaris. Nice try but it is far from a usable product.
Extremely frustrating
Arrrrggggg
