It’s okay, could use some added features.
I do have a suggestion regarding the click2go, please, to the app developer, it would be nice having the option to check in on the app like other grocery apps do, because right now you can only call, and if I park in spot 1,2, or 3 the building blocks my reception and the phone operator can’t hear me very well to get my order. So I either have to go in (which defeats pick up option), or I get transferred on the phone to multiple different people until someone can hear through the staticky reception what my name is for my order. If there was an option to manually check in via the app this would make both the employees of my local commissary happy, and me happy, too.
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Great concept, way behind
The user interface is fair at best. The search function is not great. For example, if you misspell a word, it doesn’t automatically know what you were trying to search. Some products have silly and “marketable” spellings of words. If you don’t spell it right, it will come up with zero hits.
The app takes forever to load, add, remove stuff from your cart and to provide search results.
The search feature is not all encompassing for what is actually in the store. It is hard to search for the “family size” items. For example, I had searched for cheese crackers, In store you can get the 2 pack of ritz cheese crackers. That product is not available in the search. It also didn’t provide results for the “freedom choice” brand.
The algorithm to provide results for the search is really bad. I was looking for the “Jet” brand of dish detergent and it took me about 5 different tries to get the wording right in the search bar for it to pull up the result I was looking for.
Using any other shopping app provides significantly better results in the search function. I would use this app more if it weren’t for this.
The app takes forever to load, add, remove stuff from your cart and to provide search results.
The search feature is not all encompassing for what is actually in the store. It is hard to search for the “family size” items. For example, I had searched for cheese crackers, In store you can get the 2 pack of ritz cheese crackers. That product is not available in the search. It also didn’t provide results for the “freedom choice” brand.
The algorithm to provide results for the search is really bad. I was looking for the “Jet” brand of dish detergent and it took me about 5 different tries to get the wording right in the search bar for it to pull up the result I was looking for.
Using any other shopping app provides significantly better results in the search function. I would use this app more if it weren’t for this.
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Works, but glitchy
Have successfully made a couple of orders for pickup. However, it always takes me multiple attempts to clip coupons. I constantly get an error message to add a valid email and phone number, when I already have both on my account. Please fix coupon clipping issue!
App Review
I’m getting the hang of using the app. It’s hard not to compare it to Walmart pick up. I don’t like that they don’t let you pick your substitutions, or that they rarely substitute your items at all. It would be nice to pick substitutions and have other options available to compare prices. I like that you can pick favorites. I also like that they show you what is on sale and the sales dates. Always enjoying the prices!
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Item Descriptions/Search Need Improvement
We enjoy shopping for groceries from the couch, but we’ve been accustomed to Walmart’s grocery app, which is far superior. The major flaws are the accuracy of the search feature and item descriptions. The search often returns incorrect items. Also, many items do not have a picture or lack quantity and size information. Cost per square inch or unit is needed to compare prices between products. Thanks for developing this app!
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Only Two Major Issues
The only issue I have with this app, is its sensitivity to updating your preferences on whether or not you want a substitution. When you click on the item you have to very careful not to select the item for viewing to update your preference because if so, it will change the preferences on other items you’ve already selected so that was frustrating. And if you have one letter misplaced in something you’re searching, the app acts as if it doesn’t recognize or can’t give you a “did you mean” this to the item you’re looking for. I finally found a way around the preference update issue, others may not, so please update because it shouldn’t be so hard. Other than that, pretty decent app.
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Appreciate opportunity to pick up Groceries…However
The App is not as user friendly as it could be…I’ve used many others that have a more robust search capability and enhanced options for selecting backups if item is out of stock…the app is also slow, at least on mobile device. I believe the Commissary can do much better in the technology department…prices and customer service can’t be beat though!!
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Too many bugs, even with all recent “fixes”
I just downloaded this app to use for when we make our commissary trips. I am browsing through the vegetables and cannot egg it to load lettuces (says there is no product listed), or much of anything else. I would say this app is not much of a time saver as I would still have to go into the store to grab food items I’d like to buy that are not showing through the app. It is only showing a select few and a search does not bring up products I know they have in the store.
When I try to load coupons into my account, it says I don’t have a valid phone number. It is the phone I’m using to type this review which is in proper working order. I constantly got error messages saying “cancelled, timed out” then asking to type in a valid phone number and address. Both are completely “valid” and have been in this residence for a few years with no issues in other apps or websites.
Disappointed.
When I try to load coupons into my account, it says I don’t have a valid phone number. It is the phone I’m using to type this review which is in proper working order. I constantly got error messages saying “cancelled, timed out” then asking to type in a valid phone number and address. Both are completely “valid” and have been in this residence for a few years with no issues in other apps or websites.
Disappointed.
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Prices are worth the hassle
The prices are amazing! But sometimes the store location does get our payment or the pick up line doesn’t work when you call to say you’re there. I’ve had to go in every time to request them to bring my items outside. Furthermore, I don’t always get everything on my list or substitution options. But I keep coming back to the click and collect because the prices make up for the hassle! Over 60items for near $100! Can’t beat that, that’s 6meals plus snacks and lunches for our whole family of 5.
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Shopping
There are many produce items that I would like to have picked up like apples and potatoes and cilantro, and they were not listed anywhere within the shopping online. Other than that, I enjoyed the click and go shopping.
