SCAM!
Don’t buy from this e-commerce, it’s an absolute scam!
I made a purchase a couple of months ago and it took them two weeks to send my package that was supposed to be fast shipping… I emailed them many times to ask why it took so long, if there was a problem, if we could speed up the process, ecc. and I got replies after days and it was a computer automated response.
After the parcel was sent and “delivered” by a third party witch I wasn’t informed of who that was, I never received a package.
After I contacted the costumer service again and asked to speak to a manager the answer that I was give was “We can’t help you and from now on we’ll stop responding to you. Case closed”.
Keep in mind that this was a process that took over a month…
So I basically lost my money, never received my purchase, had to deal with incompetent and rude people who only care about scamming people.
I heard a lot of bad rumors and I’m disappointed to say that they are all true…
I hope you won’t do the same mistake that I did and that you’ll purchase from real websites like Ssense, farfetch, Luisaviaroma, Mytheresa, ecc. Who offer great costumer service, who value their clients, ecc.
I made a purchase a couple of months ago and it took them two weeks to send my package that was supposed to be fast shipping… I emailed them many times to ask why it took so long, if there was a problem, if we could speed up the process, ecc. and I got replies after days and it was a computer automated response.
After the parcel was sent and “delivered” by a third party witch I wasn’t informed of who that was, I never received a package.
After I contacted the costumer service again and asked to speak to a manager the answer that I was give was “We can’t help you and from now on we’ll stop responding to you. Case closed”.
Keep in mind that this was a process that took over a month…
So I basically lost my money, never received my purchase, had to deal with incompetent and rude people who only care about scamming people.
I heard a lot of bad rumors and I’m disappointed to say that they are all true…
I hope you won’t do the same mistake that I did and that you’ll purchase from real websites like Ssense, farfetch, Luisaviaroma, Mytheresa, ecc. Who offer great costumer service, who value their clients, ecc.
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A VERY UNRELIABLE COMPANY
Ordered 2 items from CETTIRE over a week ago now and still it hasn’t been sent out, after contacting them I was told that it takes 7 days to dispatch when clearly it states on their website items should REACH customer in 7 days. And-guess what it’s over a week now and still no update on the order nor has it been sent out. One 1 item on the order I was informed after a week that it was out of stock and on the other item still no update. The standards of this company is very very poor, you will be lucky if you get ONE reply to the emails a day. Their prices are very good and I was fooled by it placing the order now I regret it. Be very careful of this company read the reviews and you will see I’m not the only one who has encountered problems with them I just wish I read them before placing the order.
I will be making a claim for my money back from this dodgy company.
I will be making a claim for my money back from this dodgy company.
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Duties/tax
I am not sure why they keep the duties and taxes on returned goods. Other luxury stores don’t! And on top of that they take an additional $30. I am
Deleting my account and no longer shopping on this app. I prefer to take my hard earned money to SSENSE or net-a-porter where customer care is 100%. Mtchew on period !
Deleting my account and no longer shopping on this app. I prefer to take my hard earned money to SSENSE or net-a-porter where customer care is 100%. Mtchew on period !
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BEST APP EVER
Fast delivery and AMAZING costumer service. Highly recommend. :)
Do not shop here
This company provides a lot of discounts to gain the public attention. But believe me it’s all fake, this is not a legit company and they are trying everything they to steal your money. I’m sorry but I have to file a dispute with my bank since they refuse to ship out my order & cannot even respond to my email & they don’t have a phone number for communication like the other luxury companies. These people are scammers and should be reported to BBB (Better business bureau) Apple should not even approve this app on their platform!
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Nightmare
Made a mistake when placing my order as it was delivering to the wrong address. No telephone number to get in touch. To me that’s bad customer service as you have no choice but to email them!
Great service, great price, quick delivery
Great service, great price, quick shipping
Return process
The return process is absolutely a nightmare! Always reply me it’s under review?! Such a bad experience… I will never ever shop on this website.
Worst
Customer service is SHOCKING
Customer Service & Product Listings
I would highly recommend ordering from other sites like SSENSE and Farfetch if you expect your purchases to come on time and have things to do. I ordered an item 1 week and 2 days ago (meaning placed order) and was not notified the item was actually not in their stock until a week later. Mind you I definitely received a thank you for your purchase email.
Then after trying to speak with customer service, they didn’t respond until 3 days later on a Friday which led to another 3 days of me waiting for confirmation of my choice of refund. Overall this was a 2 1/2 week process. Again if you simply wish to have things on time and as you purchased order from a more reliable site, especially with better structured and more responsive customer service.
Then after trying to speak with customer service, they didn’t respond until 3 days later on a Friday which led to another 3 days of me waiting for confirmation of my choice of refund. Overall this was a 2 1/2 week process. Again if you simply wish to have things on time and as you purchased order from a more reliable site, especially with better structured and more responsive customer service.
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