Leave a Review Trek Central
Map needs landscape mode
Recently got an Electra Ponto Go. It’s great. Got a QuickLock case for my phone because there is a QL connection built into the bike. It’s great. But, when I put my phone on the bike (which also charges the phone) and lock it in, I can only use the map screen in portrait. But that also mean the top of the phone is hidden behind the handle bars. It would be perfect in landscape, but when I have it that way, the direction seems confused and all the text/data I would read is now sideways, as it doesn’t reorient to landscape. It’s a really odd miss given this is a Trek bike and landscape is a pretty basic app/phone/map feature.Show lessMRT SAH
Developer Response
Thanks for the feedback! Trek Central does not support the landscape orientation; content only displays in portrait mode. We currently don't have plans to add a landscape experience in the future. If you have any other questions or feedback, please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735.Nice App when it’s connected
I’m enjoying my new bike and the features in the app. 150 miles in about 3 weeks of riding. However when I’m riding the app losses connection with the bike. On 9/10 rides more than a few Miles it disconnects and doesn’t reconnect. It won’t recover unless I stop and close the app, turn off the bike and restart both. 🤪Show lessOVE GURU
Developer Response
Thanks for the feedback! If you are still having connectivity issues please email ridersupport@trekbikes.com with Attn: Brian. Please include your email that's used for the account, your bike's serial number, model/color/size, and the retailer where it was purchased for further troubleshooting. Happy riding!Good app
Its good and works well their just one issue I know. The bikes miles ridden is really wrong. It says I rode 9000+ miles and I know for a fact I didnt.Zerokat
Developer Response
Thank you for reporting this issue. Stay tuned for an update in the next release (v2.5) to resolve this issue. Please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735 with any additional feedback or product support help. Ride Bikes, Have Fun, Feel Good!elevation
I'm riding a Domane+ AL5. A month ago, elevation suddenly stopped working at all. The same thing happens even if you delete and reinstall the app. What should I do?sage lee
Developer Response
Thank you for reporting this issue and our team is working on a solution. Stay tuned for an update in the next release (V2.5) to resolve this issue. If you have any other questions or feedback, please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735.Elevation issue
I noticed the app stopped tracking my ride elevation since December 2023. Is this going to be fixed. I don’t want to download the app again as I will lose 350 miles of ridesRide fever
Developer Response
Thank you for reporting this issue and our team is working on a solution. Stay tuned for an update in the next release (V2.5) to resolve this issue. If you have any other questions or feedback, please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735.Very nice app
This app works great on my FX+ 2.
I can import routes from RWGPS or Strava.
I’m looking forward to additional functions such as connecting my Garmin Varia radar.US757
Developer Response
Thank you for your feedback and are always open to improving our fun products with new and helpful features. Please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735 with any additional feedback or product support help. Ride Bikes, Have Fun, Feel Good!Me and me bike
I just discovered this Trek bike app a few days ago. I was already in love with my bike, The Townie Go 7, and have had it almost a year. The app adds the that love for TOWNIE ! ! !The Murch
Developer Response
Thank you for your feedback and glad to hear you are enjoying our Trek Central App. Please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735 with any additional feedback or product support help. Ride Bikes, Have Fun, Feel Good!Elevation gone since last Update
Elevation is now stuck on 24 m and on the app I don’t get elevation data anymoreNZ Rich NZ
Developer Response
Thank you for reporting this issue and our team is working on a solution. Stay tuned for an update in the future to resolve this issue. If you have any other questions or feedback, please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735.Inconsistent
The rider data provided is so inconsistent between days or rides
Rider power is hard to know if it’s correct as it changes dramatically between similar rides
Map is useless. Should be able to zoom insm00chy1
Developer Response
Thank you for reporting this issue and our team is working on a solution. Stay tuned for an update in the future to resolve this issue. If you have any other questions or feedback, please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735.Could be so much better
Constantly connects and disconnectsBradshawstories
Developer Response
Thank you for reporting this issue and our team is working on a solution. Stay tuned for an update in the future to resolve this issue. If you have any other questions or feedback, please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735.
