Leave a Review Trek Central
They removed motor tuning for Electra Townie go
The previous version of this app allowed you to tune the motor. Beware- this new version 2.4 removes that feature. I am extremely disappointed. When I could tune the motor for less pedal assistance I felt like I had a brand new bike tailored to me. Now that’s gone, without warning or explanation.nobodyhomenobody
Developer Response
We do apologize for the abrupt change on the app. We are working to eventually add this feature back into the Trek Central App once we have finalized our latest update. In the meantime, please download the Hyena Rider Assistant app to modify your motor settings. Please email us at ridersupport@trekbikes or call us at 800-585-8735 for any further assistance or feedback.Doesn’t connect to phone
It doesn’t work , without an update !! Why doesn’t the dealer make sure that the bike is up to date before delivery, it’s a ridiculous situationHarryj2000
Developer Response
Thank you for your feedback, and we do expect dealers to follow new bike build best practices. We apologize for the inconvenience and can you follow up with us at Ridersupport@trekbikes.com and let us know your bike serial #, color, size, model and the dealer you purchased it from? We would love to take the opportunity to work with the shop to guide them on best practices. Thank you and have a happy riding season.Maps
Good app for adjusting things in the bike, The maps to me seems a bit of an issue , I ride an 8.6 mile route but the satnav maps wants to go on a 12 mile route, I’m not sure why that is and can’t see a way of choosing my own route, at the moment I’m running 2 devices..pikey123456789
Developer Response
Thank you for your valuable feedback. The Navigation on Trek Central recommends a route to a POI that favors bike lanes and less-travelled roads. This can sometimes lead to a route that may be longer, but perhaps safer or more comfortable for the bike you are riding. If you want to ride your own route, we recommend importing a gpx route on the "History>Imported"tab and then selecting the "Ride" option here to ride the previous route. Please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735 with any additional feedback or product support help. Ride Bikes, Have Fun, Feel Good!Inservible
No puedo creer que una e-bike tan costosa aveces se conecta a la app y aveces no.jose_flores
Developer Response
Thank you for reporting this issue and our team is working on a solution. Stay tuned for an update in the future to resolve this issue. If you have any other questions or feedback, please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735.Partially Helpful
I really love the low profile of the bike computer on my Fuel Ex-e. I really wish that you could customize the screen data. Like why can’t we see mileage? I really don’t want to have to mount my phone to get this data! Please improve the software to let us decide the data we any to see.Fastbob151
Developer Response
Thank you for your valuable feedback and are always open to improving our fun products with new and helpful features. Please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735 with any additional feedback or product support help. Ride Bikes, Have Fun, Feel Good!Great start!
What the app does, it does well. But there are some obvious next steps that haven’t been added, such as: saving motor tune profiles. I hope they have not given up on this app.GeorgiaDaddy
Developer Response
Thank you for your valuable feedback and are always open to improving our fun products with new and helpful features. Please reach out to ridersupport@trekbikes.com or give us a call at 800-585-8735 with your bike serial # for next steps on possible motor tuning profiles and any other bike assistance.Great App
Good work making an app that talked to you , keep it going with enhancements idc Well Doneleozak000
Developer Response
Thank you for your feedback and glad to hear that you're enjoying the bike and app. Please reach out to ridersupport@trekbikes.com if you have other feedback or suggestions.So helpful!
Used this right when I got my Fuel EXe and the motor tune is super useful yo dial in how the bike rides. Love this appFamsoos
Developer Response
Thank you for your feedback and glad to hear that you're enjoying the bike and app. Please reach out to ridersupport@trekbikes.com if you have other feedback or suggestions.Decent
This app severely needs a dark mode and the ability to send your location to people plus a little bit more custom ability in the screen on what can, and cannot be added to it, in the sense of giving us another place to add one of those extra pieces of information to the screen when riding.Viper7
Developer Response
Thank you for providing your valuable feedback. Please reach out to us at ridersupport@trekbikes.com, if you have other suggestions.Ponto go wont connect
Bought brand new ponto go have tried several times to connect turned everything off and on several times, the app will find bike but not connect smhSmoldering247
Developer Response
Hello and thanks for the feedback. Please bring your bike to your local retailer for a firmware update to version 1.32. Once done, the report should show "32" listed next to HMI. Once you confirm the service report shows "32", simply reselect the bike in the list of "Bikes Found" and a connection should be made .If there is anything else we can do to help please send us an email at ridersupport@trekbikes.com or give us a call at 1-800-585-8735. We would need your bike serial #, model, color, size, and shop of purchase. Thanks!
