Leave a Review Trek Central
App doesn’t pair with my bike
I just bought my Trek Domane+ AL5 today. Bluetooth is on, I have internet, and my phone is inches from my bike. How do I resolve this issue?Hungarian Bob
Developer Response
Hi Bob, thank you for the feedback! If you are still having issues logging into trekbikes.com or pairing to your bike please give us a call at 1-800-585-8735 or reach out to ridersupport@trekbikes.com with Attn: Richard. Include your email that's used for the account and your bike serial number. Thank you and happy riding!Keeps disconnecting
Finally got map to download. First 2 rides everything worked well. 3 ride problem started with app constantly connecting and disconnecting. One time it disconnected I had to go through the initial connection procedure. Not sure whats going on, jus not stable now.robl7D
Developer Response
Hi Rob, thank you for the feedback. If the issue persists, please follow up via e-mail to Ridersupport@trekbikes.com with Attn: Richard. Include your e-mail used for your account and your bike serial #. Thank you and happy riding!Won’t connect to bike
Waste of time. Bluetooth on bike is not discoverable in app or outside of app. Not much to this…skip and just go ride your bike.Ponto1234
Developer Response
Hello! We're sorry that Ponto Go! is unable to connect to Trek Central at this time. Because this bike uses a different drive system, it required additional development to be compatible with the app. The Ponto Go! will be compatible with the app with the next Trek Central release.New bike, will not pair. A shameful app.
Can't get it to connect to my brand new Trek. App won’t move past pairing screen. I've tried everything: reset, uninstall, reinstall, etc. Seriously disappointed. Reading reviews tells me it’s been an issue for months with no resolution.
Update: Contact Rider support. They said that Ponto GO! bike is not supported by the trek app and they don’t have a date for when it will be. 🤷🏻♂️Show lessdanawatson
Developer Response
Hi Dana, we're sorry that Ponto Go! is unable to connect to Trek Central at this time. Because this bike uses a different drive system, it required additional development to be compatible with the app. Update: Ponto Go! may now connect to the Trek Central App. Please update your bike to firmware v1.32 with your local retailer and the app to v2.3+ and you should be able to connect. Happy riding!Cannot pair Quark tirewiz and airwiz
Settings>mybike does not have the option to pair these sensors, as the FAQ states.
Fuel exe 9.9Wrick001
Developer Response
Hi Wrick001. Thank you for your feedback. We need more information to help troubleshoot. Would you please send us an email at ridersupport@trekbikes.com with attention- Richard and let me know your trekbikes.com account e-mail, bike serial number and the app version. ThanksSudden Battery Drain
Battery drops from 4% to 0% in an instantMutro
Developer Response
Thank you for your feedback Mutro. Are you seeing the battery drop from 4% to 0% on the app only or on the bike HMI as well? The bike eSystem is programmed to conserve battery power at low levels so that it can continue to power integrated electronics (ie., Connected Lights, eShifting, etc.). This ensures that the rider can still ride the bike without power and power necessary accessories onboardInaccurate Altitude Tracking
As compared to actual ride monitored on my Garmin devices and validated by others (4060’), Trek app shows significantly different (3481’) total feet climbed.Developer Response
Thank you for your feedback Mutro. If you are riding in an area with low service, GPS might not detect location movement which could be causing the inaccuracy. We will look into any improvements that could help.Useless
App launches maybe 1 in 10 times. Not worth the trouble. Have uninstalled and installed 4 times. Serious bug!Mike.u
Developer Response
I'm sorry to hear you are having issues launching the app! Please email ridersupport@trekbikes.com with Attn: Brian so I can help diagnose the issue further. Include your email that's used for the account, the model of your phone, app version, and your bike serial number. Thank you!Can’t log in.
Trying to create an account.
Just keeps coming up with “account pending registration error: 206001
Any help?Franksmyname
Developer Response
Thank you for reaching out! I'm happy to help resolve your issues connecting your bike to the the Trek Central App. Please email ridersupport@trekbikes.com with Attn: Brian. Include your email that's used for the account and your bike serial number so I can help diagnose and assist further. Thank you!Trek central app
Just adding this app to keep track of miles etc on my Electra Townie Go. This App has a hard time connecting via Bluetooth to my bike. I will soon delete this app. Wish there was a better app.Tippymom66!
Developer Response
I'm sorry to hear of your difficulty connecting your Townie Go! to the Trek Central app. Please email ridersupport@trekbikes.com with Attn: Brian. Include your email that's used for the account and your bike serial number so I can help diagnose and assist further. Thank you!
