Support is not helpful
Response from developer
We're terribly sorry to hear that, and apologize for the inconvenience! It could be the case that the emails went to the spam folder. We would be extremely grateful if you sent us an email at hello@effecto.app so we can fix this issue.
DO NOT PURCHASE!!! SCAM APP!!!
Then when you try to cancel your subscription a message pops up saying “to manage subscription please contact customer service”….but here is the kicker. THERE IS NO LINK TO CONTACT CUSTOMER SERVICE LOCATED ANYWHERE WITHIN THE APP! Once downloaded it is almost impossible to cancel your subscription and I’ve now heard of many people STILL BEING CHARGED AFTER THEY CANCEL. These people should be thrown in jail and sued into oblivion. They are nothing but THIEVES preying on people who are seeking help.
I will be contacting my lawyer. With the amount of people complaining about blatantly fraudulent charges to their credit cards after they cancelled their subscription tells me a class action lawsuit wouldn’t be difficult to pursue.
Response from developer
We are truly sorry to hear about your experience and understand how upsetting and frustrating this situation must be. We apologize for any confusion regarding the app's features and for any difficulties you faced while trying to cancel your subscription. We aim to provide clear instructions and support, and it sounds like we failed to meet your expectations. We also apologize for any inconvenience caused by our cancellation process and the lack of direct access to customer support within the app. We take claims of unauthorized charges very seriously, and our team is committed to resolving these issues as quickly as possible. Please reach out to us directly at help@effecto.app with your account details so we can address your concerns immediately and ensure no further charges are made to your account. We want to make this right and are here to support you. Thank you for bringing this to our attention, and we apologize for any distress this has caused. -Team Effecto
Not For ADHD
Response from developer
We're terribly sorry that Effecto did not meet your expectations. We thank you for your feedback. Would you please be so kind as to tell us how we could improve at hello@effecto.app? We would love to hear from you!
Crooks
We issue refunds only if the user has encountered any technical problems that prevent access to the app. However, since this is not the case this time, a refund cannot be issued."
When I tried to manage my subscription through the Effecto app, it said you couldn't do that in the app, you had to go through the Apple Subscription page. There was nothing there. So I was under the impression it had been canceled for months, but they still charged me anyway. They're crooks and will take your money for "subscriptions" for this trash app you didn't know you were still signed up for. 0/10 don't recommend.
Response from developer
We're very sorry to hear that Effecto did not meet your expectations. Please contact us at hello@effecto so we can look into the issue more closely, or if you have any other feedback or suggestions on how we can improve.
Best update yet
Helping me build better routines
The app is intuitive so I was able to get up and running very quickly, and the controls are responsive (although the “factors” take a second or two to record my input.) I give this 5 stars because: 1) just the act of entering data 1-2 times a day, maybe 2 minutes total, is making me more mindful and conscious of my actions and how they impact my moods; 2) with only 10 days of data I’ve already learned that meditation improved my mood substantially which has strengthened that habit in me; 3) the personal on-boarding call - with a real person! - gave me a chance to ask questions and use the app more effectively; 4) the app is completely customizable (the Reddit poster that got me interested in Effecto tracked their moods against weather conditions!) and 5) Effecto is fun, easy, and visually pleasing to use.
I think Aristotle said something like, “Self-knowledge is the beginning of all wisdom.” Effecto is amazing at helping me learn more about myself and thus improve myself. Anyone interested in learning more about what makes them tick will love this app.
Response from developer
Thank you so much for your amazing feedback, Cassie! It's wonderful to hear that you've been enjoying Effecto, and have managed to successfully improve both your mental and physical well-being. It brings a smile to our face to hear people improving their lives with our app. If there is anything we can do for you, don't hesitate to contact us at hello@effecto.app. Have a wonderful day!
Don’t be fooled
Response from developer
We're terribly sorry to hear that Effecto did not meet your expectations. We would be really grateful if you sent us an email at hello@effecto.app describing the issues you've encountered, and any suggestions you might have. We'd love to hear from you, and improve the application for other users. Thank you!
