Love to recycle - Hate overcharge
I love recycling. Ridwell is awesome for helping me keep things out of the landfill. What I dislike is nearly every pickup my driver(s) charge me extra when they shouldn’t. If I use the app and identify what I’ve got setting out, the app tells me how much extra I’ll be charged. Usually it’s $2 for an extra bag of plastic film. However EVERY dang time the driver also charges me $2 for my FREE featured item. I then have to reach out to Ridwell to be credited. (Which they always do, but if I don’t micromanage the driver, I could potentially be being overcharged by $40-$50 per year.)
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Response from developer
Hi there! Thank you for your support and for wasting less with us! We are really sorry to hear you've had some issues with being charged for items you shouldn't be though - that certainly shouldn't be happening! If you could, will you send us an email at help@ridwell.com and mention you are following up from the App Store review? I'll ensure it gets to the right person and we get you squared away!
App is great, service is even greater!
Ridwell is a fantastic way to more responsibly dispose of your waste. They’ve got a great model and high transparency about where your stuff ends up. The app is easy to use and well organized. Their help/support is excellent whether you contact them through the app, website, email, or phone. All around highly recommend!
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Game changer
I am so excited to be part of Ridwell. This is a game changer for me. I’m a pretty good recycler, but all the things that we can’t recycle have always bothered me. Now I have an opportunity to save, recycle and know that they are going somewhere where they could be reused. Thank you very much. Firmly believe that we are the Earth, and that Ridwell is doing their little part so I can do my little part.
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Response from developer
We SO very much appreciate all you're doing to make a better, happier Earth. We couldn't do it without you!
Good for the planet, my home and my conscience!
Ridwell is fantastic. They do right by the planet and also make cleaning out clutter from your own home seem accessible. I know I need to go through my close to clean it but that seems too overwhelming. But going through just to find the box of old electronics seems much more doable, and with Ridwell doing the pickup with its themed categories, it’s much easier to actually get the items out the door and out of the landfill as well. I cannot recommend them enough!
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Response from developer
Thank you so much for your kind words - this absolutely made our day! We appreciate you caring where your stuff ends up!
Good for Environment, Terrible Service
I have been using Ridwell for over a year. The people they have to pickup your recycling are literally HORRIBLE. They’re not friendly, they slam and swear, I have cameras. One guy pulled up, looked around and took off.. he didn’t even pickup the recycling. The drivers must not get the pickup orders because they miss bags that are listed as add-ons sitting right next to all of the other pickup items! I’m on the fence about canceling simply because their staff is incompetent.
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Response from developer
We really appreciate your feedback and are so sorry to hear this - this isn't the quality of service we strive to provide and are really concerned about this. Could you please email our Member Success team at help@ridwell.com? We would love to look into this for you and see what we can do to rectify the issue!
Love This Service
After a friend referred me to Ridwell I decided to purchase a subscription after learning about all the things I can safely and responsibly recycle. Plus I’m learning about how items are recycled and Ridwell’s partners who are taking in the recycled products. Plus , it’s really cool to see how many things I can now actually recycle! I believe the service is easy to use and their communication is very good. I highly recommend purchasing a subscription if you want to take your recycling to the next level!
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Missed pick up
They really need to have a way for drivers to contact us if they get lost. Despite a large box and pick up for the last six months, whoever was supposed to pick up, decided that they would put in that there was no box. Either they went to the wrong address or because of the weather and a large amount of pick ups, they just simply decided not to pick it up. I am overflowing and if they charge me extra because they missed the pick up that’s on them. I am not going to pay because they made a mistake!
so I also sent an email and they made or arranged for a pick up later in the week. I had to check myself, but unlike usual pick up there is no notification if they did or didn’t pick it up. Hopefully this is just a one time occurrence.
so I also sent an email and they made or arranged for a pick up later in the week. I had to check myself, but unlike usual pick up there is no notification if they did or didn’t pick it up. Hopefully this is just a one time occurrence.
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Response from developer
Hi there - we are so sorry to hear this! Please touch base with our Member Success team at help@ridwell.com and we will find out what happened and ensure we get you taken care of!
Missed pick up
They really need to have a way for drivers to contact us if they get lost. Despite a large box and pick up for the last six months, whoever was supposed to pick up, decided that they would put in that there was no box. Either they went to the wrong address or because of the weather and a large amount of pick ups, they just simply decided not to pick it up. I am overflowing and if they charge me extra because they missed the pick up that’s on them. I am not going to pay because they made a mistake!
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Response from developer
Hi there - we are so sorry to hear this! Please touch base with our Member Success team at help@ridwell.com and we will find out what happened and ensure we get you taken care of!
Well worth the small cost for a positive impact
After seeing the documentary “Plastic Ocean” it needs to be all hands on deck to minimize our negative impact on the planet - if we have any care for succeeding generations not to mention countless species. Once the habit gets established it is pretty easy to collect old batteries, plastic tops and bags, unneeded textiles, and many others for pick up every other week or as needed rather than adding to the waste stream. An organization well worth supporting!
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Schedule advance pick ups
Could you include an advanced scheduling feature that allows for futher out scheduling. I was out of town the week of my pickup and I wanted to coordinate a before I left. There was no option to do so on the mobile website. Would be great to see as an option in the near future.
