Leave a Review HeyFam by Chatbooks
Issues with app
I have an iPhone and this app is not working right at all. It shows I joined my family, but then if I close it, it shows I’m not part of a family and won’t let me past that screen. 2 of my family member’s says it’s working for them. 1 has an iPhone and the other an android. They can see where I joined but I either get blank screens or has me enter my email then my phone number and can’t get any further. I tried using a QR code to get in and it still is not working. Deleting app and looking for something we can all use.Show lessTxsjewel 1
Developer Response
Thank you for your feedback! We'd love to hear more from you about your experience. Can you please email customer.success@chatbooks.com? We are constantly making updates to make things better, and your feedback and opinions are invaluable to us.Irritating Functionality
Constantly shows me that there are new posts on my banner, but when I go into the app, the new posts aren’t there. Randomly shows me what’s new over and over even though no update has come in. This app is poor.Megera28
Developer Response
Thank you for your feedback! We'd love to hear more from you about your experience. Can you please email customer.success@chatbooks.com? We are constantly making updates to make things better, and your feedback and opinions are invaluable to us.Yay! working again on mac!!
Glad this is working againMattdlp1
Was better before the update
The newest update makes me want to use another app. I don’t understand the need for the “home feed” when we already have dedicated rooms to such convos. Taking away reactions as well has been frustrating- not everyone uses chat books and wants to send photos there. We just want to react! The replies/reaction notification on the top is also annoying- I do not want to click through each notification to make the red dot go away. Please oh please fix these things.Show lessjanaebhansen
App keeps getting worse
While HeyFam started off as a great app, each release makes it more buggy and more complicated to use. This latest release has us absolutely scratching our heads. Most of our family can’t reply to threads, some of us can’t send photos, and none of us can report bugs. The navigation and structure of the app is confusing and unintuitive. The app icon went from being unique and cool to blending in with every other iOS communication app. What was once a great chat app that I recommended to everyone has become buggy, complicated, and nearly unusable. I wouldn’t recommend this app anymore until these issues get fixed.Show lessthe actual real jack
Latest release is… not off to a great start
On the Replies and Reactions page, the ‘mark all as read’ button isn’t working. Ironically, when I went to go report it, I discovered the ‘report a bug’ feature is also not working, thus I’m posting about it here. I’m sure there are many more things I’ll discover, but my last piece of feedback for now is that by changing the app icon to green, it’s now much more difficult to find, especially because in the iOS App Library, there are already 3 green apps in the Social category that are standard on an iPhone, which doesn’t include the multiple other green Social apps I also have downloaded. Now, when I want to find HeyFam, it takes a couple extra seconds of looking at the cluster of nearly indistinguishable green app icons to find which one is HeyFam. Not a fan.Show lessReally great!
We moved our family GroupMe to HeyFam and we love it. I love that we can have separate rooms and even private rooms. We use this function when we are trying to plan something special for someone in the main group but we want it to be a surprise. We have separate rooms for reunion planning and Wordle. It’s just fun to have what feels like a gathering area for our family! A few things I would love to see is:
1- the ability to actually delete a room, not just archive it. We had accidentally created two rooms for the same thing and would love to be able to completely delete it. I really like the ability to archive, just add the delete as well.
2- add the ability to create polls. A lot of times we are planning family functions and want to get everyone’s opinion between several different choices. We would love to be able to create a poll within the group room.
3- the ability to change the icon for the group. I have two different family groups, both last names start with “H”, so I have to “H”’s at the top and no way to differentiate. Would love to be able to customize at least the color if not more.Show lessMegzy79
Crashes on launch
Unfortunately no longer loads on mac. crashs on launch.
Updated:7/25/23 still will not load. crashes on launch
Updated: 9/22/23 still will not load. crashes on launch
Updated: 10/13/23 still will not load. crashes on launchcant use
I would love to know if I like the app… I made a fam and selected rooms but then none of my rooms showed up. I deleted the fam to try again and now when I open the app its a black screen with a spinning loading symbol. I have uninstalled and reinstalled the app 3 times and can’t get passed the verification code after entering my phone number.Show lesskhix8
Crash
Unfortunately no longer loads on mac. crashs on launch.
Updated:7/25/23 still will not load. crashes on launch
Updated: 9/22/23 still will not load. crashes on launch
