BEWARE
Response from developer
Hello! We hope that the quick customer service response time you're referring to can be a testament that OLA has no desire to deceive our bidders. We do receive a variety of items from a multitude of circumstances, and our staff will describe the condition of an item with one of five notations at all times. At times when the notation itself fails to best describe an item, we are more than happy to help.
Trashed Amazon returns
Response from developer
We never want our staff to be stuck with items that were inaccurate. You can reach out to our team that is dedicated to customer service and returns specifically. Someone there will be happy to and ready to communicate with you about your needs. Please email support@olauction.com.
Bring back the old
Response from developer
We’d love to hear more and offer further guidance, as we are always updating and improving our new app. Please email support@olauction.com with concerns, and someone will be able to offer further direction that may ease the transition for you.
Trashed Amazon returns
Lots of other Amazon return auctions to choose from this one ain’t that guy
Response from developer
We never want our staff to be stuck with items that were inaccurate. You can reach out to our team that is dedicated to customer service and returns specifically. Someone there will be happy to and ready to communicate with you about your needs. Please email support@olauction.com.
Great App!
Response from developer
Happy to hear you enjoy OLA. Our bidders save an average of 80% off mainstream retail products. We wish you many more great deals like these!
Terrible
Response from developer
Hello! The new app supports features that the website was unable to. You can search all items, zoom on photos, copy links, search items on google, save items to a watchlist, get notifications for your interests and much more. We hope you can explore these new features and enjoy them soon!
OLA
Response from developer
As disclosed when signing up, OLA has an auction premium as a platform charge, an item fee, and the county tax. Please note, county tax varies based on items’ location.
Can’t save filter settings
Also, items need to be broken up into categories such as “cleaning” , “tech” , “tools” etc. this will make searching products so much easier for users and will likely lead to more products being sold for more money. I have noticed that in auctions, there are 3 of the same items. 1 is being sold for significantly higher than the other two, and that’s because people see that item first when scrolling down the item list. If these items were broken up into categories, and people searched by categories, then each of the 3 identical items would be selling for more. People aren’t finding the other items as easily.
Overall the app is promising but needs to be more user friendly.
Response from developer
We do not want our bidders stuck with items that they cannot pickup. We want to sell items to people who want them and have the ability to retrieve them. We understand the frustration you’re voicing, which is why one of the first major updates we implemented was saving filters like you’re requesting. You can now choose a location or delivery preference and set it as your default. Please make sure you’re using the latest version of the app to notice this difference.
Bring back web auctions
Response from developer
The new app allows for organizing and sorting as our prior website could not. You can search all items, zoom on photos, copy links, search items on google, save items to a watchlist, get notifications for your interests and much more. We have also made many updates based on customer feedback, so please ensure you are using our latest version.
Can’t login. Glitch City
Response from developer
Hello! As stated when downloading the app, as it is an entirely new platform, all users will have to create a new account. You can do so by clicking “sign up” on the profile page. You are welcome to use the original email and credentials if you wish.
