When I first launched the app you are presented with the rules. The second word is HUGEST which is not a word in English. And by that I mean British English. It’s obviously all American. Also I see the developers use the cliched American business jargon of “thank you for reaching out”. This is not again for the English so don’t waste your time chaps.
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Developer Response
Hello, thank you for your feedback and shared thoughts. We appreciate your attention and opinion very much. The word "hugest" is considered nonstandard and is not commonly used in formal or written English. Instead, "biggest" is considered the standard superlative form of "huge". However, a lot of dictionaries accept it as the superlative form for the word "huge". In any case, we'll make sure to check this word once again. Yours sincerely, Support Team.I think it’s a shame you can’t play this game without using it on wi-fi. I would play play this so much more if it didn’t have to be connected first. That’s a downer for me!
Developer Response
Hello, thank you for rating our app and sharing your concern. As for now, the game indeed needs Internet in order to work properly and load levels correctly. We need it in order to ensure high quality and constant checking. Hoping for your understanding, Support Team.I enjoyed the game except for a major flaw that spoiled the fun so I deleted the app. This game is designed so that as soon as the puzzle sentence is complete it goes straight to an advertisement, with no opportunity to review the clues. I played three games and solved all three by solving the puzzle sentence instead of the clue words and was very frustrated that I was unable to review the entirety of the fruits of my labor (the filled in clue words) so I deleted the app.
If they ever allow for a person to peruse the finished product (puzzle sentence and clue words) in its entirety upon completion, I would play this again. But, as it is currently designed it’s not worth the frustration. In their haste to shove an advertisement in my face they took away the most important part of playing which is enjoying the view of the field of victory. A very poor choice by the developers.
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Developer Response
Hello, thank you very much for your detailed feedback and shared concern. We sincerely apologize for any inconveniences caused. Please note that after you pass the level, you can see the full fact. You can scroll down (or to the 2nd page), where you can read the continuation of the fact and also see all the words and clues used in the level. Only by tapping the button "Next" on the page with the full fact you can go to further levels. Or does the ad block this opportunity? Please let us know at support@severex.io. Yours sincerely, Support Team.Play for several levels and. Then suddenly tells me I have no internet connection when in fact I do. I close the app and open it back up and I start over again several levels back with the same puzzles I previously solved. Very annoying to the point I will probably stop playing this game.
Developer Response
Hello, thank you for reaching out and letting us know about such an issue. Please accept our sincerest apologies. Is the problem still relevant for you now? Did you try to restart the game and reload your device? If yes, you still experience this issue, please let us know (Settings – Contact Support). We'll try our best to assist! Best wishes, Support Team.I have just started this game and I am hooked already
Developer Response
Hello, thank you very much for your positive feedback and kind words of appreciation! We're really happy to see that you are satisfied with our game. 🥰 Please keep playing with us further and have fun! Sincerely, Support Team.I really enjoy the game, but if, as I think, this site is run by Mormons, or irregardless, you should get a new ad manager who does not allow the trashy smut garbage ad you frequently run, and the trashy ad will not quit, or let you out until it plays out. GB
Developer Response
Hello, thank you for sharing your concerns here with us. We sincerely apologize for any inconveniences caused. If you have any relevant screenshots of this disturbing ad you mention, please send them to us at support@severex.io, it'd be extremely helpful. We'll investigate this case in the shortest term. Unfortunately, we can't fully control the ads, but we'll try our best to find the disturbing ones and prevent them from showing. Thank you for your help in advance! Yours sincerely, Support Team.Malgré avoir modifier le clavier et fais plusieurs essais je ne suis pas capable de taper la lettre É
Developer Response
Bonjour, nous serons heureux de vous aider et de clarifier ce moment pour vous. Donc vous jouez au jeu en français, non ? Lorsque vous appuyez sur la lettre normale (qui est censée être avec un accent au-dessus), maintenez votre pression enfoncée pendant un moment. Vous verrez une rangée de lettres parmi lesquelles vous pourrez choisir la lettre dont vous avez besoin, celle avec ou sans accent. J'espère que cette information vous sera utile! Je vous souhaite tout le meilleur, équipe d'assistance.I saw an add for this game. This add said that if it wasn’t a girl, it was a boy. This is not true. If you’re not a girl, you can be non-binary, trans, and many more. Not just a boy. This is unacceptable to do in this society and I am appalled and disgusted with this add. Please change.
(Just so I’m clear, this is a joke. I’m not serious.)
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Developer Response
Hello, thank you for the feedback and shared concern. We are grateful for receiving 5-star rating. In any case, we'll make sure to check the matter, so that no one can be offended. Hope that you can keep solving our levels further! Yours sincerely, Support Team.I took advantage of the in-app purchase “Remove ads” for $4.99 and when first entering any “Daily level” an Ad will appear and the entire Ad must be viewed, which are regularly over one minute in length. If I’m paying to remove ads, I expect to see none, not the reduced amount that it seems to be. Please correct this situation!
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Developer Response
Hello, thank you for sharing your impressions. Please accept our sincerest apologies. Please note that "Remove Ads" option only removes banners and stops all the ads between levels. You still need to watch ads to unlock daily levels. If you still see banners and other ads when playing regular levels, please let us know at support@severex.io. We'll be happy to assist! Yours sincerely, Support team.I downloaded this app and was bombarded with ads constantly. I was getting ready to delete it when an opportunity to get rid of the ads came up. At first I didn’t think it was worth it, but I kind of liked the game and thought why not? So I clicked on what I thought was a one time cost of $4.99 + tax. I didn’t realize I would be charged this amount ongoing!!!
I have sent an email, asked for a refund, and tried every way that I know how to cancel this so I’m not charged any more. So far - no response.
So, if you decide to get rid of the ads be very, very careful!
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Developer Response
Hello, thanks for sharing your concern here with us. We apologize for any inconveniences caused. However, please note that "No Ads" is a one-time purchase, so it simply can't renew and keep taking money. If you need help with cancelling your subscription, please contact us at support@severex.io. We'll be pleased to assist and clarify everything. Sincerely yours, Support Team.
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