Leave a Review Crostic Crossword－Word Puzzles
Literally unplayable because of an ad that will not go away
I never leave reviews on games or apps but I had to here. I played one round on this game then got an ad, totally normal. For some tiki solitaire game. No biggie.
Not interested in the ad, I let my phone sit for a minute waiting for an option to close the ad to appear. After 2 minutes nothing appeared, so I decided to play along and play the small demo for the game within the ad.
After finishing, the screen shifted to suggest I click to download the game from the ad. Not interested, I again let my phone sit waiting for an option to return to Crostic. Again, nothing happened.
Defeated, I clicked the option to download the ad game hoping it would make the ad go away and I could resume playing. No luck. Repeatedly for 5 minutes I tried pressing everywhere and anywhere on my screen, but it would only send me to the App Store to download this new ad game.
I have never removed a game from my phone so quickly, shame because I felt like this had potential. I have downloaded hundreds of games over the years and this is the first time I have ever given a 1 star review.Show lessum...huh?
Developer Response
Hello, thanks a lot for your detailed review. We deeply apologize for any inconveniences you've encountered in our app. Could you please let us know more details about this problematic ad? Maybe you can remember some additional details so that we can block it and remove from interfering? Usually in these cases we ask for screenshots or in-app support requests (which help us greatly in identifying and removing troublesome ads), but it can't be done since you've uninstalled the app. You can contact us at support@severex.io. Your help will be greatly appreciated! Sincerely, Support Team.Newest version, game won’t run
Thanks for fixing the problem so quickly!
The latest install just “worked” and I didn’t have to reinstall the app or restore my purchases.
On to working out puzzles!Chico-the-Cat
Developer Response
Hello, thank you for updating your rating and review! We are truly happy to see that you can enjoy our word puzzles again. Please keep passing our challenging levels further and have a wonderful week! Yours sincerely, Support Team.Correction was successful
Thank you to the staff, you listened to the users of this interesting app and you fixed the problems in a few days. I love this game and I play it every day, thanks again for your quick response..👏🏻w...?
Developer Response
Hi there, thank you so very much for updating your rating and review! We're truly relieved to see that you can return to enjoying our word game. 😊 Please have a pleasant weekend! Yours sincerely, Support Team.Broken
A recent update appears to have broken the app. It never continues beyond the first screen.
8 Feb 2023. It now works again. Enjoy this app.gregDalTX
Can’t open
What’s up with game? Updated & now won’t open to play, just remains in load in initial open screen 🤔🤦🏻♂️TPOSeven
Developer Response
Hello, thank you for notifying us about such an issue in the app. We're extremely sorry for this issue and sincerely apologize for the inconveniences caused. Is the problem with opening the game still relevant for you now? Newest game version 2.1 should have solved the issue. Please check the game and let us know. Thanks in advance!Loved it until it stopped loading
I loved this game. I love word puzzles, and this one was fun. I really enjoyed playing before bed.
I purchased the no ads option. Shortly following this, it stopped loading. There was an update so I updated my phone, restarted it, uninstalled/reinstalled three times (each time having to do the stupid tutorial). It works for a session, but then to open the app again, it does not load.Show lessTerritastical
Good but needs a big improvement
I played this game for a while but when the recent update came, I’ve not been able to actually access the game, it just sits on the loading screen, I’ve tried restarting the app and deleting it and getting it back but it’s still not working, can this please be sorted?loriininight
Developer Response
Hello, please excuse us for all the inconveniences caused. Our team has fixed the problem with the previous app's version. Could you please try updating your current app version to the newest one - version 2.1? It should be already available in the store for downloading. Please let us know if everything was fixed and went back to normal. Yours sincerely, Support Team.just purchased this game
I was enjoying it until it turned off on me in mids of playing. Then when i tried reopening it, it wont open it remains stuck on the main start screen. Upset! i actually purchased it after so i could enjoy without adds and now i am having this issue.Sgul
BEWARE!
Loved the game, but hated the ads. Paid the 4.99 to remove ads and app no longer worked. Would not open. Had to delete the app and reinstall and now ads are back! Will delete and not play again. Lesson learned. Enjoy the money!Dab620
Used to Love It
Since the new update of IOS I can’t get it work. I have reinstalled the app several times. It gets stuck at the opening screen. Secondly, the app doesn’t save my data in the cloud even though I paid for the ad-free version. Maybe I need to seek a refund. Each time I reinstall it works once or twice and then not again. It just get stuck. Moreover, I keep paying the same games over and over because it didn’t save the level I achieved. I’m sooo disappointed.Show lessEgyptK
Developer Response
Hello, we're extremely sorry for all this situation. Our team has resolved the issues with the previous app's update. Could you please try updating your current app version to the newest one - version 2.1? It should be already available in the store for downloading. Please let us know if everything was fixed and went back to normal. Please also note that you can restore your ad free purchase. If you need help with it, please let us know at support@severex.io. Yours sincerely, Support Team.
