Leave a Review MobileX
The Title Says It All
I discovered this mobile service provider recently in a moment of short cash. Though their unlimited talk/text plan with 30G was in my budget, it was more than that. They assisted me whenever I wasn’t certain of their services. They walked me through message by message until my service was functional, pristine, and agreeable. I see myself staying here quite some time.Show less$aint Nathanearl
Developer Response
Welcome to the MobileX family! We'd love to see if we can use your experience in our customer testimonial story. If you're open to it, please shoot us a quick email: hello@mymobilex.com. Looking forward to hearing from you!Great value at low cost
I was able to port in my secondary number from Visible and everything worked flawlessly with a quick eSIM setup. I use MobileX as a backup (dual sim) since it has Verizon coverage when my primary does not have coverage. I travel to places where only my primary or secondary number has coverage, so having the power of two networks is important to me. If you are using dual sim, be sure to follow the steps on their help article title “iOS dual SIM APN setup“. Overall I am very happy with this affordable service. The plans are simple yet customizable on data, calls, and texts providing flexibility to any given month. The data has priority with QCI 8 instead of QCI 9. MobileX equals value at a fraction of the cost even compared to other prepaid MVNOs! Some companies (Mint, US Mobile) force you to annual plans for the best deal, but not MobileX, all deals are monthly. Please keep it this way!Show lessiPhone_User_712
Developer Response
Welcome to the MobileX family! We'd love to see if we can use your experience in our customer testimonial story. If you're open to it, please shoot us a quick email: hello@mymobilex.com. Looking forward to hearing from you!Great service, price and customer support
It’s an incredible deal: priority Verizon-based service for this little of a price. Highly customizable amount of GB, text and calling mins.
Wonderful customer support: fast and very helpful.
The only challenge I had was the APN setup in the begging and the customer service has quickly resolved it.Show lessignatius.p
Developer Response
Welcome to the MobileX family! We'd love to see if we can use your experience in our customer testimonial story. If you're open to it, please shoot us a quick email: hello@mymobilex.com. Looking forward to hearing from you!Best service, unbeatable price
How can you beat having prioritized Verizon data yet a price I haven’t been able to beat yet? I’ve been with MobileX for almost two years now and have five lines with them. The rare occasion that I have a problem, they always are able to solve the issue quickly and are very patient and friendly. I only recommend MobileX to everyone I know.Show lessDaleGallosky
Developer Response
Hello! We appreciate your feedback and we're thrilled that you're enjoying our service. If there are any enhancements you'd like to suggest, please email us at hello@mymobilex.com. We value your feedback and strive to ensure the best possible experience for all. Looking forward to hearing from you!Pure and utter TRASH.
I’m reporting this company to as many sources as I possibly can. There is zero support. NONE. They have a person that generates different names pretending to be support and pretending to be in contact with technicians. Well, this person is not only undermining and condescending but is EXTREMELY negligent, unprofessional AND A LIAR. This has been going on for three days. They couldn’t transfer service to a better phone because it’s locked but they knew it was locked, and now they’re incapable of reinstating my service to the phone they took it from. Nobody answers the phone and this same “person” doesn’t have the courtesy to let the customers know what’s going on. When hours close, they pack up and leave customers hanging with zero notice. Copy and pasting this and I’ll be bumping it all across the internet.Show lessduce_musso
Developer Response
We’re sorry to hear about your experience. We value your feedback and want to address your concerns promptly. Please connect with a XpertCare rep, by calling us on 833-422-1053 or email us at XpertCare@mymobilex.com. We’d love to resolve this and have you as a customer!Worked great for me excellent data only plan
Title says it all. I’ve cancelled and come back to the service many times and was able to get an eSIM provisioned every time with no issues.bonedaddy4538
Developer Response
Hi. We are sorry for your experience. We are constantly working on bug fixes and release app updates as soon as we can. This is why feedback from users like you is important and we really value them. If you are still an active user, please kindly report any bugs you encounter using XpertCare feature in our app. This helps us alert our engineering team immediately for hot fixes. If you are no longer an active user, we sincerely hope you give us another try as we have released several updates in the past few months with many app improvements and bug fixes. We’d love to have you as a customer!Update review
The first time I downloaded the app I couldn’t find plans and prices The review was so bad the company reached out and told me I should check out the app again. It looks like they fixed the problem. This company definitely cares about the customer.Micky picky 88
Developer Response
Please contact our customer care team through the app or email us at XpertCare@mymobilex.com. We're dedicated to resolving your concerns and ensuring you have a positive experience with our service. We would love to have you as a customer.Love the eSIM activation experience!
Just ported my number from Xfinity Mobile to MobileX over the weekend. From physical SIM to eSIM. I’m really impressed by the smooth experience of the migration!
In the past, the porting process usually takes a few days, waiting for the shipment, fill in the form and wait. If something goes wrong, then I have to contact customer service. Not this time! I followed the instructions on the app and finished the porting after a few minutes! No waiting and not spend a penny since I am in the initial 10 days of trial. 😀
Customer service is great. Initially the cellular data didn’t work so I contacted support. Then I got it working by following the instructions again and restarting the phone. Support responded anyway to ensure things are working even I sent an email to indicate the original issue got resolved.
Call/text/data is good as Xfinity mobile. After all both are Verizon, honestly I cannot tell a difference so far.
The only thing odd is the management profile downloaded during eSIM setups is unsigned. Not sure why it’s hard to fix it… another thing is during speed test my IP location show up as California, which I am not. Neither of the issue affects my current usage though.
[ZG501L-1GWPN]Show lessZ. Yao
Developer Response
Welcome to the MobileX family! We'd love to see if we can use your experience in our customer testimonial story. If you're open to it, please shoot us a quick email: hello@mymobilex.com. Looking forward to hearing from you!Terrible experience
First of all, they force you to enter all your information to customize a plan for you they make you set up an app before you even have it plan selected this could be a good service but until they fix that, this is terribleI'm amazed.
So, I have worked for every service provider. And this somehow is lower cost than the internal employee discount plans. I don’t know how you guys make money, but I hope you make tons of it.Weeb Tet
Developer Response
Welcome to the MobileX family! We'd love to see if we can use your experience in our customer testimonial story. If you're open to it, please shoot us a quick email: hello@mymobilex.com. Looking forward to hearing from you!
