Leave a Review MobileX
Best deal if data usage varies.
Very cheap service, maybe the cheapest considering billing is usually in the single digits of dollars. eSIM activation was like pulling teeth but it’s worth it for what the service provides imo.Hubbawubba64
Developer Response
Welcome to the MobileX family! We'd love to see if we can use your experience in our customer testimonial story. If you're open to it, please shoot us a quick email: hello@mymobilex.com. Looking forward to hearing from you!The app is terrible. Slow support
The app crashes and is poorly designed. Support takes days to reply to any issue as there is no support via phone. Just chat. I lasted less than a weekScorpiokv
Developer Response
Hi. We're sorry to hear about your experience. We are excited to share that we have recently introduced phone support as an additional means of assistance. In addition to in-app support and email, customers can now reach us by calling 833-422-1053. Stay tuned for more enhancements coming your way!Great customer service
Got an issue, it gets taken care of right away. They are top notch on customer service. Great wireless carrier all around.jwhitaker80
Developer Response
Welcome to the MobileX family! We'd love to see if we can use your experience in our customer testimonial story. If you're open to it, please shoot us a quick email: hello@mymobilex.com. Looking forward to hearing from you!No 5G Service
Despite being advertised they offer 5G Service on Verizon and trying to work with the little bit of support that’s offered, my iPhone 15 Pro sat on LTE almost all the time. Even in Nashville, TN where there is 5G from Verizon I was on LTE. Only 1 time right after I reset the eSIM for MobileX I got 5G shortly.Show lessJoshzone1990
Developer Response
We are sorry for any inconvenience you may have experienced. Rest assured, we're actively investigating your concern and are committed to uncovering the root cause of this issue. Your patience is greatly appreciated, and we'd love to get to the bottom of this issue and have you as a customer!Poor customer service
It took me 8 days to get my service up and running. The only customer service they have is messaging. Something that could have been taken care of in a half hour phone call took 8 days.Markis424
Not worth it
Had issues from the start and the support was terrible. Almost a day between some replies and they weren't helpful. Not sure how they are doing their network but it seemed slow once they had the service working.SliData
Developer Response
Hi. We're sorry to hear about your onboarding experience. We are excited to share that we have recently introduced phone support as an additional means of assistance. In addition to in-app support and email, customers can now reach us by calling 833-422-1053. Stay tuned for more enhancements coming your way!iPhone 13mini
Have had this app and device for 90 days . Was easy to install , activate and use. Highly recommendPeter’s iPhone mini
Developer Response
Welcome to the MobileX family! We'd love to see if we can use your experience in our customer testimonial story. If you're open to it, please shoot us a quick email: hello@mymobilex.com. Looking forward to hearing from you!Can’t delete account
I was happy with my free trial of MobileX. However our usage dictates we look somewhere else. I want to delete my account, but cannot. It asks to type confirm, but I do not get a keyboard to allow me to complete this operation.Srprof
Developer Response
Hello. We're sorry to hear we may not actually be right for each other. To deactivate, go to the home screen of the app, select "Access" from the menu, then scroll down and click on "Deactivate service". A keyboard is not required to complete the process. We hope to see you back soon!I enjoy the savings
Activated a new line a few month ago, and I’m on the personalized access plan using barely 1GB a month. My monthly bill is under $10. Can’t beat that cost!Ben2000G
Developer Response
Welcome to the MobileX family! We love your feedback and couldn't agree with you more! We'd love to see if we can use your experience in our customer testimonial story. If you're open to it, please shoot us a quick email: hello@mymobilex.com. Looking forward to hearing from you!Esim activation is terrible
Instructions through their app is bad, the activation process is terrible. I’ve used a lot of other providers before and its normally an easy setup but not this. Customer service reads off a script so they aren’t exactly knowledgable. I was curious because it runs off Verizon’s network but for the same price you should try mint its easier to use. Also I’d watch for some of these reviews, they look paid for.Show lessfinalframe0347
Developer Response
Hi. We’re sorry to hear about your onboarding experience. Shortly, we're releasing a new update with many app improvements including activation flow and bug fixes. We also expanded our customer care team and added addtl tools to help them solve customer issues. We sincerely hope you give us another try – we’d love to have you as a customer!
