Leave a Review MobileX
Hot Mess
I’ve had problems every step of the way: activating eSIM and SIM, contacting support, logging into app, changing password, etc. I currently have no way to cancel service and delete account. Stay away.Bri-Bri63
Developer Response
Hi. We’re sorry to hear about your onboarding experience. We have released several updates in the past few months with many app improvements and bug fixes. We also expanded our customer care team and added addtl tools to help them solve customer issues. We sincerely hope you give us another try – we’d love to have you as a customer!Great App Plus Service
This app is great. Works well and love how flexible the plans are. My favorite carrier!Moonartzi
Developer Response
Thank you very much for sharing your valuable & useful feedback. If you have other feedback or suggestions, please write to us at XpertCare@mymobilex.com. We would love to hear from you!Mobilex
Reduced my wireless bill by $50 per month love it .BIGHSTHg
Developer Response
Wow, that's an impressive saving! We'd love to see if we can use your experience in our customer testimonial story. If you're open to it, please shoot us a quick email: hello@mymobilex.com. Looking forward to hearing from you!The worst
Don’t bother. Impossible to set up. Only customer service is an email address. 5 days since I sent an email and no response. Instructions to set up are worthless. Use US Mobile instead.dscoob
Developer Response
Hi. We’re sorry to hear about your onboarding experience. We have released several updates in the past few months with many app improvements and bug fixes. We also expanded our customer care team and added addtl tools to help solve customer issues. In addition to emailing XpertCare@mymobilex.com, you can now receive help via the Live Chat feature on our website. We sincerely hope you give us another try – we’d love to have you as a customer!Can’t get working
I bet the service is really good if I could actually get it working. The instructions are both incomplete and really confusing.1958106
Developer Response
Hi. Sorry you were having issues activating with MobileX. We have released several updates in the past few months with better activation instructions. We sincerely hope you give us another try – we’d love to have you as a customer! if you run into any problems, please kindly email us at XpertCare@mymobilex.com with some details about what went wrong. Our agent will get to the bottom of the issue and win you over as a customer!Bugggyyyyy
Newest update breaks changing access pricing on that page you can’t scroll and select your options. Generally app is a mess still and developers must have absolutely zero quality assurancebonedaddy4538
Developer Response
Hi. We are sorry for your experience. We are constantly working on bug fixes and release app updates as soon as we can. This is why feedback from users like you is important and we really value them. If you are still an active user, please kindly report any bugs you encounter using XpertCare feature in our app. This helps us alert our engineering team immediately for hot fixes. If you are no longer an active user, we sincerely hope you give us another try as we have released several updates in the past few months with many app improvements and bug fixes. We’d love to have you as a customer!Great service, helps me save a ton on wireless
I’ve had MobileX on my iPhone 14 Pro Max now for a few months. I had no problems signing up with eSIM. Has reduced my monthly bill to below $20. I love the flexibility and the app lets me see exactly what I’ve used to date. Has made me more mindful about how much data I’m using, and I enjoy finding WiFi to help keep my bill low, i.e., at home, the office or when Wi-Fi is available at hotels, etc. As the newer apps have been released, it keeps getting better. I downloaded the 1.2 version yesterday, and it’s an even cleaner interface. The update went flawlessly. If we want innovation from young companies, there will be hiccups for some users, but I have to say that I’m totally impressed with what MobileX does for me and my wireless bill.Show lessBill William 2023
Developer Response
Dear Bill, thank you very much for sharing your valuable & useful feedback. If you have other feedback or suggestions, please write to us at XpertCare@mymobilex.com. We would love to hear from you!Sign in issue
The app sign me out automatically. Now I can’t log into my account. Please fix the issue.MobileX_User
Developer Response
Hello! We would love your help with solving this bug. Please email us at xpertcare@mymobilex.com so we can check your account.Can't even active service
Spent 30 minutes trying to figure this out. But no matter what I do I can't seem to get it to work. Didn't have this issues with mintjes081
Developer Response
Hey there! We'd love to hear more about what wasn't working. Email us at xpertcare@mymobilex.com so we can learn from your experience.Activation process doesn’t work, support is slow and does not understand users.
I downloaded this and have attempted to activate their esim over the past week and so far have not been able to activate service. Customer support is slow to respond and has thus far failed to understand that I’m not even able to add their esim to my phone.
I would avoid and go with a MVNO or carrier that actually has resources to make sure users are able to access the service.Show lessdtloken
Developer Response
Hi. We’re sorry to hear about your onboarding experience. We have released several updates in the past few months with many app improvements and bug fixes. We also expanded our customer care team and added addtl tools to help them solve customer issues. Lastly, we have expanded our list of compatible devices we can provide service on. We sincerely hope you give us another try – we’d love to have you as a customer!
