it works, not much else to say
I can easily monitor my accounts, deposit checks, transfer between savings and checking. Maybe the only thing I wish it did was auto take the check pics when I’m doing a mobile deposit. Tiny thing, not a big deal, but one of my other bank apps does it and it’s convenient.
Tri Counties Bank App is okay when no local branch is available.
I use this app nearly every day to keep up with my bills and finances. I am upset with the institution’s decision to close my local branch. They have made grand gestures to me to improve my feelings towards Tri Counties Bank. As of now the use of the app finally fills most of my banking needs. I have an alternative way to fill my final need. This financial institution goes out of its way to make its customers happy. I will continue doing business with them because other financial institutions don’t go as far to keep their customers satisfied.
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Response from developer
We are sorry to hear about your experience and would like to learn more. Can you please complete the form at this secure link: https://www.tcbk.com/social-media-inquiries? We will have a team member reach out to assist.
Easy and convenient to keep track
Tri-Counties App is easy and convenient to use. Especially, when traveling, it is reassuring to know I can check balances, move money and pay bills without having to call the bank on the phone. Everything is at my fingertips.
Tri-co banking app
Been with Tri-co since the merger with Norbank. Several banking options on the app are now gone. Some of which should have been kept during this last total upgrade. It’s not procedural it’s the attitude of your help desk. I don’t need to hear ‘I don’t know’ or I’ve never heard of that’. Your help desk personnel should know your app thoroughly.
This is an addition to the previous review. I tried to change a payment I had made earlier today. There isn’t an option to modify a payment. So I clicked cancel thinking I would just start over and again the cancel option does not work. ??
This is an addition to the previous review. I tried to change a payment I had made earlier today. There isn’t an option to modify a payment. So I clicked cancel thinking I would just start over and again the cancel option does not work. ??
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Tri Counties Bank Weaverville
I have always experienced excellent customer service from the staff at Tri Counties Bank Weaverville branch. I am always greeted with kind smiles and professionalism. Super friendly and very capable people make my banking experience there very pleasing on every level. I am a happy and satisfied customer!!
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TriCounties Ap
I find this Ap useful, helpful, easy to navigate and I appreciate their security.
I’m a small-time customer whose been banking with TriCounties since the 80’s. They’ve always been respectful and give me help when I need it. If I have important business, I like to go to the Main Branch in Chico, otherwise Durham is super convenient.
I’m a small-time customer whose been banking with TriCounties since the 80’s. They’ve always been respectful and give me help when I need it. If I have important business, I like to go to the Main Branch in Chico, otherwise Durham is super convenient.
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Please get rid of the “category” feature
This app used to be great until they did an update and included a “category” feature. Now all purchases are **incorrectly** categorized and there is no way to correct them. For example - every time I get a paycheck deposited it is categorized as “getting gas” rather than saying it’s a check from my employer. It makes it super annoying/misleading and confusing to look through. I even emailed tech support and was told they couldn’t do anything about it. I wish they would go back to the way it used to be (without categories).
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Response from developer
We are sorry to hear about your experience and would like to learn more. Can you please complete the form at this secure link: https://www.tcbk.com/social-media-inquiries? We will have a team member reach out to assist.
Tri Counties: The Best!
We’ve had Tri Counties Bank for as many years as they’ve been in Middletown ( guessing at least 30 + years!). Always supportive, helpful and constantly working to improve what they do best, BANKING! Thanks for always being here for us and being a great part of the Middletown community!
Love the app!
This app has made my life so much easier! I love being able to check my balance immediately, because I have money filtering into my account all the time, and I need updates constantly. It’s a godsend! Thank you, Tri Counties!
Can not access bill pay
I have tried everything suggested to be able to access bill pay on this app. No one has been able to help me. The help section is useless, the bank personnel tried to help me and were stumped. This is a horrible banking app. If this continues I will be changing to another bank. Too bad, because I really like banking with a community bank and the people at the local branch are very friendly and helpful ( except with this very poorly designed app).
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Response from developer
We are sorry to hear about your experience and would like to learn more. Can you please complete the form at this secure link: https://www.tcbk.com/social-media-inquiries? We will have a team member reach out to assist.
