Wio Personal User Reviews

WIO BANK P.J.S.C

Top reviews

Most RecentHighest RatedLowest Rated

Disputing transactions not possible - be careful or you will lose your money

Missing BASIC functionality like filtering or exporting transactions to excel! I have also tried to initiate a transaction dispute but WIO will not allow it without certain information from the merchant - which is not replying via email. Any other bank will allow you to initiate a dispute when needed.

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N-A-M-8-8

5 days ago

Response from developer

Hello! We are constantly looking for ways to enhance our user experience, and your input is invaluable in helping us improve.

Missing BASIC functionality like filtering or exporting transactions to excel!

N-A-M-8-8

15 days ago

Response from developer

Hello! We are constantly looking for ways to enhance our user experience, and your input is invaluable in helping us improve.

Cutting Edge Banking App

This is the best and most comprehensive digital banking and investment app I have come across ever. Love it

Eedham

21 days ago

Response from developer

Thank you so much!

Next Generation

This is NG Banking. Well Done UAE

AlHashimi

22 days ago

Response from developer

Thank you!

TERRIBLE

They blocked all international transfers without giving me any reasons or notice. Have to withdraw everything and lose 10k€ in exchange fee.

Sxjejdiy93

2 months ago

Response from developer

Hello! We apologize for any inconvenience caused. We're unable to identify you to help you further. We'd like to kindly ask you to share your contact details via DM through Facebook, Instagram, or X so that we can help you.

Good job

Best bank in the UAE so far. Keep up the good work

BritonAl

2 months ago

Response from developer

Thank you!

Customer service has a long way to go

Very easy onboarding and set up, but that comes at the cost of customer service. Very very poor customer service, I would not advise using WIO if you care about receiving good customer service

M Haw

2 months ago

Response from developer

Hello! We apologize for the inconvenience and frustration you've experienced. We're unable to identify you to help you further. We'd like to kindly ask you to share your contact details via DM through Facebook, Instagram, or X so that we can help you.

Terrible Customer Support

Tried to contact via WhatsApp. After acknowledging the request, Cherielorely (the agent) took more than 30 minutes to ask each follow up question and still hasn’t reached my query about a pending transfer.

whaque

2 months ago

Response from developer

Hello! We apologize for the inconvenience caused. We're unable to identify you to help you further. We'd like to kindly ask you to share your contact details via DM through Facebook, Instagram, or X so that we can help you.

Great bank, great app😊

Excelent experience

ducutun

4 months ago

Response from developer

Thank you!!

Flawless app with best CX

This app has the best customer experience I have come across. The ease of use is almost incomprehensible. Everything gets done quickly and smoothly; the app is meticulously designed, deliberate, simple, and leaves a distinct emotional imprint with its UX.

The experience has been so good that I cancelled the account I opened with another prestigious (one of the largest and most reputable) banks in the UAE.

Hats off to the Wio team! They really nailed it.

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