# 1688: Factory Direct — user reviews

> 304 indexed App Store user reviews of 1688 by 杭州阿里巴巴广告有限公司, rated 4.00/5 from 1,193 ratings.

- Source: https://appshunter.io/ios/app/1688-factory-direct/id507097717/reviews
- App overview in markdown: https://appshunter.io/ios/app/1688-factory-direct/id507097717.md
- Rating breakdown: 5★ 769 · 4★ 109 · 3★ 72 · 2★ 52 · 1★ 191

## What do users think of 1688?

Overall sentiment: neutral

**Pros**

- 🚀 Great app for wholesale
- 💰 Affordable prices
- ⚡ Efficient for business
- 👍 User-friendly navigation

**Cons**

- 🌐 Language barrier (Chinese only)
- 🤖 Buggy and crashes frequently
- 🔥 Phone gets hot with app
- 🤑 Potential for scams/fraud

**Commonly reported bugs**

- Login and account issues
- Image search not working
- Verification code not received
- Frequent app crashes

**Most requested features**

- Add English language support
- Improve search and filtering options
- Streamline checkout and payment process
- Provide better customer support

## Newest reviews (16 of 304)

### 3/5 — Hard to log in

*2026-09-06*

Though it is good to buy, it is hard to log in coz it always log out and whenever we try to log in, so the most difficult.

### 3/5 — Can't long in

*2026-09-04*

I don't know what is happening, but I cannot long in on my account I try so many times but it doesn't let me! U need to fix thi error

### 2/5 — France

*2026-07-31*

C’est vraiment dommage que vous ne puissiez livrer en France 🇫🇷🥺🥺🥺 oui vraiment

### 3/5 — Currency

*2026-07-26, version 12.12.1*

I can’t find Ghana currency

### 1/5 — Oversea buyer must be carefully.

*2026-07-23*

I purchased over 600kg items from 1688, cost over 15000 cny, but seller sent me defective product,  we lost all money and without any compensation, 1688 customer service said unless we send back the items to China.  And claim your item refund. But thats impossible the postage higher than the refund.

### 1/5 — 1688

*2026-07-16, version 12.11.1*

套路死多滚

### 1/5 — Refund missing

*2026-07-07*

I bought stuff via my credit card, when I asked for refund cause the product was really bad, the platform said they refunded back to my Alipay, the problem is I used my credit card to buy it, now my refund is missing and no one is helping me

### 1/5 — Truly terrible

*2026-06-30*

Everything about this app is bad. Can’t believe it’s so hard to use and read. Even deleting the app was difficult. Couldn’t sign up mobile didn’t work. No categories to choose from, no easy way of finding things. No way I’m trusting this with any credit card details either.

### 1/5 — Do not download if you live in the United States

*2026-06-25, version 12.8.1*

China has been known to spy on Americans through various means. After downloading this app Recently I have been seeing on my car radio that I’ll be in a phone call with myself on the screen with a timer running and the audio being distorted like it’s trying to compete with another source. I could not figure this out for days. I had my suspicions that an app on my phone was maliciously accessing my microphone and I was correct . This app was and after removing the app completely from my phone the problem in my car was instantly solved. China has been spying on Americans and utilize any means necessary to do it and have been involved in countless cyberwarfare attacks on Americans.

### 1/5 — Who learned Chinese from this app

*2026-06-19, version 12.7.2*

We use google translate more than 10 times just to know what is on screen

### 1/5 — Not us shipping

*2026-06-18, version 12.7.2*

They don’t deliver to the us at all

### 1/5 — iPad能不能增加

*2026-06-14, version 12.7.2*

iPad 能不能增加，下载都是手机版，真的搞不懂

### 1/5 — 사기꾼들 아니누

*2026-06-09*

합배송 시켰는데 누락돼서 말하니까 제대로 처리도 안해주고 그거 말고도 시켰는데 제대로 안오는 경우가 너무 많음 말도 안통하고 매우 불편. 배송 문제 많음. 절대 비추

### 1/5 — Trash App For UI and Privacy

*2026-06-03*

Keep reading your clipboard, asking for location, and banning accounts randomly

### 1/5 — Hi

*2026-06-01, version 12.5.1*

They don’t ships to the united state

### 1/5 — 跳转滚啊

*2026-05-15, version 12.3.3*

滚滚滚滚滚广告跳转你4️⃣ 你就地圆寂！！！！！！！！！！！！！！

## Most critical reviews (10 lowest-rated)

### 1/5 — Help

*2026-09-06*

Why am I immediately logged out of the app when I register with my email?

### 1/5 — 垃圾

*2026-09-05*

全都是盗版，又不包邮，也没售后

### 1/5 — It’s not safe to shop on 1688. That App is full of scammers. £3000 is gone 😭😭.

*2026-09-02*

1688 App is not a safe space to shop. You will see something then you will order, then they will send you rotten clothes. My £3000 is gone. That App is full of scammers. I ordered goods from 1688 to Ghana and they brought me rotten clothes 😭😭😭

### 1/5 — 商品が到着しない

*2026-09-02*

商品は到着しないし、カスタマーサービスは繋がらない。繋がったとしても役に立たない。返品返金もしてもらえない。本当にクソ。さすが中○

### 1/5 — Terrible

*2026-09-01*

No visible way to change the language to English

### 1/5 — Low rate for all app who advertise as opening ad in other apps

*2026-09-01, version 12.17.1*

Low rate

### 1/5 — Still no shipping to France

*2026-09-01*

Still waiting Europe shipping specially France and Belgium

### 1/5 — Restrictions issu too much

*2026-08-15*

Restrictions issu too much

### 1/5 — Что случилось

*2026-08-12*

Я не могу скачать

### 1/5 — 쓰지마세요

*2026-08-04*

저렴한 물건이 많은 건 참 좋은데 환불시스템이 진짜 별로네요.
상품 누락되어서 판매자한테 문의했더니 졸라게 알리페이만 요구;;; 지가 환불 또는 배송이라고 했으면 그 말에 책임을 져야할 거 아니세요?? 배송 다시해달라 하니까 읽씹 레전드. 내가 애초에 답장 늦게 보내서 그런 것도 있는 것 같은데, 누락에 대해서 사과도 없고 처리도 엉망이고. 고객센터도 연결이 안됨;; 첨에만 한두번 연결됐는데 2분도 안 지났는데 지 혼자 끊음;;;;;;;; 말하고 해도 계속 말 안하면 연결 끊긴다 이지랄 다 전달해줘도 그지랄임 
작은 돈이어서 걍 넘어가려고 했는데 
해결되는 것도 없고 존나 엉터리임
그냥 쓰지마셈.

푸톈청샹백한신무역유한회사
여기서 샀는데 싸가지 졸라 없음
알리페이 안된다고 처 설명해줘도 알리페이 단답으로 이지랄;;;

## Most praised reviews (10 highest-rated)

### 5/5 — Nice app for resale

*2026-07-02*

Pls just put a whole English translation in your app pls

### 5/5 — Excellent

*2026-06-11, version 12.7.1*

My best shopping buddy 👌

### 5/5 — 666

*2026-05-28*

666

### 5/5 — 阿里巴巴很好用

*2026-05-20*

作为长期使用阿里巴巴APP的用户，我想分享一些真实感受：优点：资源丰富：平台汇聚了海量供应商和商品，无论是原材料、零部件还是成品，都能找到多样化的选择，尤其适合企业采购和供应链管理。功能实用：提供订单管理、物流跟踪、信用保障等核心功能，操作相对便捷，能满足基本的交易需求。生态整合：与支付宝、菜鸟物流等阿里系服务深度集成，支付和配送环节较为顺畅，减少了跨平台操作的麻烦。

### 5/5 — À nom de beaucoup de fans de votre application

*2026-03-31*

On vous demande de bien vouloir ajouter la langue française, ça changera la vie de beaucoup de personne, merci infiniment

### 5/5 — Login error

*2026-03-23*

I was logged out while writing tracking number without any reason please kindly help work on that cause I need to get my goods before my customer gets angry

### 5/5 — I most say this is wonderful and I’m so happy to get this app now

*2026-02-26, version 11.93.1*

The best

### 5/5 — Totally helpful

*2026-02-05, version 11.93.1*

🥰😇

### 5/5 — Payment option

*2026-02-04*

How do I delete or remove a card

### 5/5 — Excelente

*2025-12-11, version 11.86.1*

La Mejor app de negocios

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*