# 17hats — user reviews > 111 indexed App Store user reviews of 17hats by Isomnio, Inc., rated 3.10/5 from 34 ratings. - Source: https://appshunter.io/ios/app/17hats/id1069498016/reviews - App overview in markdown: https://appshunter.io/ios/app/17hats/id1069498016.md - Rating breakdown: 5★ 11 · 4★ 3 · 3★ 6 · 2★ 7 · 1★ 7 ## What do users think of 17hats? Overall sentiment: negative **Pros** - 🎯 Comprehensive all-in-one business management platform - 📱 Full feature parity with desktop version (when working) - ⚡ Automation capabilities for workflows and invoicing - 👥 Excellent client management and organization - 💼 Useful for service-based businesses and freelancers - 📧 Email, contract, and quote management in one place - 🔔 Push notifications for leads and payments - 📊 Bookkeeping and financial tracking integrated - 🎨 Clean and intuitive interface design - 💬 Responsive and helpful customer support **Cons** - 🐛 Frequent app crashes and freezing - 🔄 Constant forced logout requiring re-authentication - 📵 Blank screen errors on app launch - ⚠️ Limited functionality compared to desktop version - 🔐 No biometric login (Touch ID/Face ID) support - 📅 Calendar view issues and poor date organization - 🔗 Inconsistent syncing between mobile and desktop - ⏱️ App performance degradation over time - 🚫 Inability to perform critical tasks on mobile - 📧 Email sending glitches and lockouts - 🔄 Duplicate correspondence sent to clients - ⚙️ Outdated UI and lack of regular updates - 📱 Incompatibility with newer iOS versions **Commonly reported bugs** - App crashes when creating estimates or quotes - App freezes when sending emails - Blank white screen on notification clicks - Blank screen on app launch - App crashes when accessing calendar section - App crashes when viewing project documents - Login failures with correct credentials - Password not recognized despite being correct on desktop - Automatic logout after viewing projects - Duplicate invoices and correspondence sent to clients - Projects displaying with incorrect dates - Calendar not updating in app despite desktop changes - App incompatible with recent iOS updates - Notifications not functioning properly - Activity page not updating (stuck on old data) - Unable to apply payments from bookkeeping section - Questionnaire form auto-fills instead of sending - Notification links leading to blank pages - App won't launch or continuously crashes - Scheduling information not syncing between devices **Most requested features** - Ability to book clients directly from dashboard without external page - Auto-populate client information in booking system - Override booking times internally for phone orders - Create and send invoices from mobile app - Create and send quotes from mobile app - Create and send contracts from mobile app - Biometric login (Touch ID/Face ID) - Save login credentials for faster access - Monthly calendar view instead of limited day view - Create new projects from mobile app - Edit existing projects from mobile app - View and edit project notes from mobile app - View email history within client/project pages - Create and manage workflows from mobile app - View and manage to-do lists with checkoff capability - Mileage tracker integration - Receipt upload functionality - Timer functionality with pause capability - Organize projects by date order - View event details within projects - Access all templates from mobile app - Reconcile bank ledger from mobile - Tax rate auto-calculation for invoices - Integration with additional auto-responders - Improved mobile browser experience ## Newest reviews (15 of 111) ### 3/5 — Glitches when sending emails *2025-05-02, version 3.0.7* For the most part the app works great for on the go client and event management. However, I’ve noticed that it ended up glitching quite a bit. For example, when I go to open the app, it opens and then immediately and I have to open it again. Also frequently and I am ready to send an email. It locks me out and I can’t hit send or save or clothes or anything. I have to completely shut down the app and reopen the client and resend the email. Sometimes it takes 2 to 4 attempts to actually get it to send ### 3/5 — Good but not great *2024-07-29, version 3.0.7* I like this app but I don’t love it. It doesn’t allow me to do everything I can do through the website. I downloaded the app so I can use every feature of 17 Hats when I’m not on my computer but, unfortunately, this app doesn’t allow me to. Please give us the ability to do everything we can do through the website on the app. ### 2/5 — Not the best *2022-09-10, version 3.0.7* The app wont work on my phone. ### 3/5 — Not bad, but not great *2022-09-09, version 3.0.7* Overall the app works pretty good. It needs some serious improvements though. I shouldn’t have to log in every time I open the app, that’s a bit frustrating. If anything give us Face ID so it’s faster. I would also like to be able to create projects and send contracts/quotes to clients. It’s not quite as useful as I hoped it would be. I think you need a UI overhaul too. It feels outdated and I’m hearing honeybook is taking the lead because they have more frequent updates. ### 3/5 — Love the program but hate the App *2022-05-07, version 3.0.6* I love 17 hats as a program, works great on my laptop and iPad but the app on my phone is so faulty and inconsistent. Sometimes it works sometimes it doesn’t. It’s frustrating because most of the time it’s NOT working on my phone. But when using on my computer it’s totally reliable and easy to use. Please fix the app already…it’s been years and this is something that will make me switch programs eventually. ### 2/5 — Blank screen *2022-04-22, version 3.0.6* The app used to work well but now every time I launch it it goes to a blank screen. Seems like they haven’t updated it to work with recent iOS changes. Pretty disappointing as I really need to access client information when I’m out on the road. ### 3/5 — Doesn’t always load *2022-01-12, version 3.0.4* Would be great if it worked all the time. ### 3/5 — No app updates for over a year. *2021-04-14, version 3.0.3* That’s kind of concerning. Program is decent but needs improvement. For example, receiving a notification about a contract being accepted, clicking on it, and being sent to a blank page. Something like that should have been fixed by now. ### 4/5 — New update is huge but still some quirks *2019-10-30, version 3.0.2* Cannot apply to invoice from bookkeeping or mobile browser ### 4/5 — Much better!! *2019-09-25, version 3.0.1* Thank you, 17hats crew, for the recent update! Now I have access to all the features I need, instead of only a few. One suggestion, though: enable TouchID for faster login! That would be super-helpful! ### 2/5 — Loved it before *2019-09-09, version 3.0.1* The update is absolutely horrible for the calendar. How can you make it almost impossible to see the calendar month and plan things. Also, constantly having to login is so annoying. Miss the old app. ### 1/5 — Yikes! *2019-09-07, version 3.0.1* First, it shouldn’t be too hard to have a login screen that has the ability to save your login info. This makes it clunky from the very start. Second, what on earth is this calendar? You’ve managed to put forth maybe the most unusable calendar...period. Third, if I wanted to use the website, I’d use the website. Making the app try to look and feel like the website has added clunkiness. Sorry, 17hats. This is a giant swing and a miss. ### 3/5 — great but logs you off *2019-09-06, version 3.0.1* all the features of the website in an app... except you have to log in every single time. may as well just use a web browser instead of the app, cause then what’s the point? ### 3/5 — It’s super inconvenient to sign in every time. *2019-09-05, version 3.0.1* Please bring back the old functionality. The calendar is not easy to see in a month view either now. Lots of strange changes with the recent update 😬 ### 3/5 — What a pain ! *2019-09-01, version 3.0.1* I hate having to log in each and every time I need to access my client information! Please fix this . ## Most critical reviews (10 lowest-rated) ### 1/5 — Unable to book clients from the dashboard *2026-03-08, version 3.1.2* This is a miss on 17hats part. So we take calls from clients and should be able to book appointments for them over the phone, and if they’re already a contact or have a previous project with us, we should be able to go to their project page or contact page, click booking, select the service and have their information like name, email, phone number etc; automatically populate into the booking system, but NO, all of this is impossible to do with 17hats. There is no way to book clients without going to the external booking page, and having to ask them for their information all over again, which looks unprofessional especially if they have a record with us, there is no way to override booking the time internally. The scheduling part of this system is sloppy. I will update my review if this changes. ### 1/5 — Keeps freezing *2025-09-24, version 3.0.7* So frustrating. I cant get anything done because the app keeps freezing especially when Im attempting to create a quote. Is it too much to ask??? ### 1/5 — App crashes so say goodbye to your estimate *2025-04-30, version 3.0.7* Every time I’m writing an estimate it crashes and I have to start over, waste of time. ### 1/5 — Not good! why can’t they make it better? *2022-03-04, version 3.0.4* Whenever I click on a notification it goes to a blank white page. How have they not fixed this yet? Why doesn’t it remember my login information or have the ability to know it’s a login situation. Every time I want to login I have to manually type in my login information. So frustrating! ### 1/5 — Hasn’t worked in months *2022-01-01, version 3.0.4* This app has shown a blank screen for 2-3 months now. It’s making us rethink our options as we are on the road often and tired of having to use the clunky safari option. Please fix this! ### 1/5 — Clients receiving duplicates *2021-12-14, version 3.0.3* For some reason when I accept bookings on my 17hats app on my phone vs. on my laptop my clients start getting every correspondence double time. For example: 2 of the same invoices which is extremely stressful to our clients. With how much we pay and the time we have put in trying to make this program truly work for our business, we are pretty frustrated by how unprofessional this issue makes our business look. I’m doing nothing different on my mobile app than I would on my laptop to accept bookings and start workflows. Going to make another complaint, but this has happened multiple times now which makes me not want to use the app all together. I’ve done lots of trouble shooting to see if it was a “user error” but it’s happened again and I was so careful regarding what I clicked. When the app works, it’s great! I genuinely like using 17hats, but apps either work or don’t work, and this issue is intense enough for me to no longer rely on it. Fix the glitches and I’ll be back on the bandwagon. ### 1/5 — Freezes all the time *2021-11-14* This app is well overdue an update, it’s so glitchy, freezes & has to be restarted & sometimes just doesn’t work for days. I end up logging into the main website on my phone browser instead which defeats the purpose of having an app. ### 1/5 — Still lacking in useful features *2021-03-17, version 3.0.3* Update March 2021: the app hadn’t been updated in over a year and still isn’t functional, but 17Hats keep asking customers to download it. Try supporting it and maybe I’ll use it again. Rubbish! Original review: At face value this is a big improvement over the previous disastrous attempts 17Hats have made at writing an app. I wonder if the improvements are merely visual though as the app is still lacking in some essential areas: 1. Projects are shown in reverse order. This means scrolling backwards in time to find the next project on the list. 2. Events within projects cannot be clicked on to show further details. When out of the office and using the app, this is probably the most useful feature that has not been added! 3. Emails are not included within a client or project window. What is the pout of using 17Hats for client emails if they cannot then at least be viewed in the app? This is a vital feature that needs to be added. I will continue waiting for 17Hats to come good on their promise of a fully functional and useful business management app. Maybe they should actually ask users what they need from the app before jumping into developing a series of useless releases?? ### 1/5 — Why doesn’t it work?? *2019-10-14, version 3.0.1* Would be really convenient if this app worked- but now it just shows a blank screen if I’m even able to login at all. Have tried deleting and reinstalling several times with no luck in getting it to work. ### 1/5 — Calendar view no longer convenient. *2019-09-16, version 3.0.1* I used to love the 17hats app...before the update. Not having a monthly view of the calendar made the app more tedious to use. With so many users booking events months and even years out, removing this functionality was a huge minus for me. Bring it back PLEASE! ## Most praised reviews (10 highest-rated) ### 5/5 — Best. App. Ever. *2023-12-08, version 3.0.7* It's the only app that can run my ENTIRE business from the palm of my hand. I love how everything I do from the desktop version of 17hats can also be done within the mobile version as well! ### 5/5 — Makes Life and Business Easy *2021-06-24, version 3.0.3* I can not tell you how great 17 hats is! The customer service is extremely helpful and knowledgeable and responds quickly. This app makes owning my own business a breeze with client management. I can’t imagine life without it. Thank you! Xx - G ### 5/5 — Love the app!! *2021-03-12, version 3.0.3* It’s awesome having all of my client management in one place and at my fingertips thanks to 17hats and this app! As a photographer who travels a lot, it’s a must to be able to work from my phone and this does not disappoint! Plus getting those push notifications when you get a new Lead or get paid is a total highlight in my day!! ### 5/5 — Finally! *2020-10-03, version 3.0.3* I’m very impressed with the full functioning App! A little disappointed I didn’t get any announcements as I took the app off over a year ago and just used the mobile browser. Now I just discovered they released a full functioning app 10 months ago. Better late than never. ### 5/5 — FINALLY! *2019-09-02, version 3.0.1* The app FINALLY does everything that the desktop version does 🙌🏼 I stuck it out with 17hays even though I *hated* the previous version of this app because otherwise it is such a good program. SO happy I can finally use the app and work better on the go ❤️ ### 5/5 — Rebuild for the WIN *2019-08-23, version 3.0.1* SO happy about the rebuild of the app! Having all of the website’s functionality in the app is a game-changer for my business. Thank you for the excellent customer service and attention to this need! ### 5/5 — Just like desktop site *2019-08-23, version 3.0.1* Serendipitously, they just released an entirely new version of the app the day before I thought to look for it. It has full functionality, it looks nice, and it runs fast. Very convenient! ### 5/5 — Fantastic! *2019-04-30, version 2.9.0* Setup is a bit tedious and a little overwhelming, but the Setup Guide is super helpful!! Now that I’m up and running, it’s wonderful. My business runs so much smoother and much of it is automatic so I don’t have to remember to do it! I’m doing more for my customers in less time. ### 5/5 — Staying ahead of the game with 17hats! *2019-04-09, version 2.9.0* I’ve been a valid customer with 17hats from the day they launched back in 2014! My life has been less chaotic since they have been a part of my businesses. I can’t say enough about 17hats and their support team. When I need support they ARE THERE! I’m a photographer and I also own a second business curated kayak excursions and 17hats is my go to app for ALL my emails, quotes, automated invoicing and automated thank you’s. Bookkeeping is kept clean as well with 17hats. Sure there’s work to be done on the front end in setting up your business templates that allow workflows to work effortlessly. At one time I spent more time than was necessary sitting in front of my computer putting emails & quotes together. That’s not the case anymore! They work themselves through automation. I could be driving my car and I automatically get a lead form which automates a quote which automates a contract which automates an invoice. It’s called workflow and it truly has changed my life! As the story goes hard work has its rewards. Thank you to 17hats for their hard work in making a great software program for photographers and small business owners like me:-) I love the attitudes of these people! They make working FUN!! ### 5/5 — Everything I Need In a Tidy Little Package *2017-07-12, version 2.5.0* I haven't been using it long but it's so nice to have everything in one place. I'm just trying to catch up with all my transactions and financials and input all my workflows I've already worked on and used elsewhere. This is just what I needed as I struggle to keep organized as a business owner with ADHD. Thank you 17Hats! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*