# 1823 — Contact 1823 anytime anywhere > Government service inquiry and case management app for Hong Kong. (iPhone/iPad app by 1823, HKSAR Government.) - Source: https://appshunter.io/ios/app/1823/id1628731262 (this page in markdown: same URL + `.md`) - Developer: [1823, HKSAR Government](https://appshunter.io/developer/1628731264) - Category: Utilities - Price: Free - Rating: 3.00/5 from 2 App Store ratings · 1 written reviews indexed - Age rating: 4+ - Requires: iOS 15.6 · 96 MB - Languages: American English, Chinese (Simplified, China), Chinese (Traditional, Hong Kong SAR China) - Released: 2023-07-20 - Data updated: 2026-07-30 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/1823/id1628731262/reviews.md ## What is 1823? 1823, managed by the Digital Policy Office of the Government of the Hong Kong Special Administrative Region, handles enquiries, compliments and suggestions for 23 participating departments and receives complaints about any area of Hong Kong Government services. - KEY FEATURES - • Case submission Submit cases with ease using user-friendly forms. You can also upload photos and videos, record a voice message and mark the case location on a map. • Case record and replies View your case history, check replies from the departments, follow up on cases, or inform 1823 to close cases. • Instant answers to simple enquiries Get instant answers from FAQs on 1823 Online through auto-search, or have simple enquiries handled instantly by Chatbot Tammy. Privacy Statement: https://www.1823.gov.hk/en/mobile-app/privacy-policy Personal Information Collection Statement: https://www.1823.gov.hk/en/mobile-app/pics ## Key features - Submit cases with photos/videos - Track case history and replies - Instant answers via FAQ and Chatbot - Submit compliments and suggestions - Contact 23 participating departments ## Recent user reviews (1 of 1) All indexed reviews: https://appshunter.io/ios/app/1823/id1628731262/reviews.md ### 1/5 — App has error and cannot submit cases. *2024-08-20* I have tried 6 times to submit a case about poor road design. Each time when I tap submit button the app has a red X and message reads the field cannot exceed 500 bits in size. But I have no big fields. My reported problem text has only two sentences. No images or voice files. So I cannot report problem. ## Frequently asked questions about 1823 ### What is 1823? 1823 is a mobile application managed by the Digital Policy Office of the Government of the Hong Kong Special Administrative Region. It serves as a platform for handling inquiries, compliments, suggestions, and complaints for 23 participating government departments. ### How do I submit a case with 1823? You can submit cases easily using user-friendly forms within the app. The app also allows you to upload photos and videos, record voice messages, and mark the case location on a map for detailed submissions. ### Can I track my submitted cases? Yes, you can view your case history, check replies from departments, and follow up on your cases directly within the 1823 app. You can also inform 1823 to close cases once resolved. ### Does 1823 offer instant answers? Yes, 1823 provides instant answers for simple inquiries through its FAQ section, accessible via auto-search. Additionally, Chatbot Tammy can handle simple enquiries instantly. ### What departments does 1823 cover? The app handles inquiries, compliments, suggestions, and complaints for 23 participating departments within the Hong Kong Government. This broad coverage ensures most government service interactions can be managed. ### Is 1823 available on all devices? Currently, 1823 is supported on iPhones and iPods. The app is designed for iOS devices, providing a streamlined experience for users on these platforms. ### How often is 1823 updated? The latest version of 1823 is 2.2.6, last updated on May 7, 2026. While the last update date seems futuristic, the app is actively maintained by the HKSAR Government. ### What is the user rating for 1823? 1823 has a user rating of 3.0 stars based on 2 ratings. This indicates a mixed reception from its current user base. ## Version history (last 5 releases) ### 2.2.8 — 2026-07-28 - Fixed an issue where the captcha was obscured by the on-screen keyboard on certain devices - Fixed an issue where form attachments were automatically deleted on certain devices - Improved the stability of file uploads ### 2.2.7 — 2026-06-04 Stability improvements ### 2.2.6 — 2026-05-07 Stability improvements ### 2.2.5 — 2026-03-17 Stability improvements ### 2.2.4 — 2026-01-27 - Fixed an issue where the replies are unable to be opened on certain devices when a large number of cases are saved on “My Cases” - Stability improvements ## Apps similar to 1823 | App | Rating | Price | Category | | --- | --- | --- | --- | | [SUN Mobile](https://appshunter.io/ios/app/sun-mobile/id771377227) | 1.0 (2) | Free | Utilities | | [Oil Price Watch](https://appshunter.io/ios/app/oil-price-watch/id542327076) | — | Free | Utilities | | [Government Vacancies](https://appshunter.io/ios/app/government-vacancies/id1001036410) | — | Free | Utilities | | [Hongkong Post](https://appshunter.io/ios/app/hongkong-post/id441430055) | 3.0 (3) | Free | Utilities | | [My HKT](https://appshunter.io/ios/app/my-hkt/id664964247) | 1.5 (13) | Free | Utilities | | [智方便 iAM Smart](https://appshunter.io/ios/app/iam-smart/id1515065344) | 1.8 (29) | Free | Utilities | ## Related topics [1823](https://appshunter.io/ios/topics/1823) · [1824](https://appshunter.io/ios/topics/1824) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-30.*