# 1Hub Mobile — user reviews > 56 indexed App Store user reviews of 1Hub Mobile by CHI Management Group, LLC, rated 1.70/5 from 215 ratings. - Source: https://appshunter.io/ios/app/1hub-mobile/id1436085599/reviews - App overview in markdown: https://appshunter.io/ios/app/1hub-mobile/id1436085599.md - Rating breakdown: 5★ 22 · 4★ 9 · 3★ 6 · 2★ 17 · 1★ 161 ## Newest reviews (16 of 56) ### 1/5 — Worthless *2022-10-21, version 3.10.1* Absolutely pitiful excuse for a workplace tool. ### 1/5 — Joke of an app *2022-07-21, version 3.8.5* We are required to use this app for work, but I have to restart the app a hundred times a day. It freezes up when you have to take a picture, it skips questions randomly and you have to manually go back and select each question. It’s slow. I mostly hate that I have to restart the app every time it freezes, probably 15+ times a day. ### 1/5 — Horrible - won’t work with any newer model phones! *2022-06-10, version 3.8.5* This is the worst app I’ve ever used & sadly my company uses it. This is SO outdated it can’t even work with any phone or pad launched in the last year and a half! Won’t work with nice new Samsung & won’t work with my iPhone 11 pro. Won’t work with any newer camera functions - when was this last updated? Ridiculous that at the last minute I remembered (was going to toss it) I had a 6 YEAR OLD IPHONE MINI IT WILL WORK WITH BUT NOT MY IPHONE 11 PRO? Wow…glad I still had the steam driven old iPad mini or I would have lost $500.00 for the work I did! Even spoke to their tech “guru” and nothing tried ever worked! Seriously - this app is garbage! ### 1/5 — Every update it gets worse *2021-10-14, version 3.7.6* You’re lucky if you can get the app to work for more than one ticket at a time Camera takes only blurry photos if you use it through their app Take clear pictures I’d have to do it myself There is no way to fix it we need to go back to the old app ### 1/5 — App is the worst ever *2021-04-25, version 3.5.13* App is awful. Worst I’ve ever had to use. I just did the latest update and it’s worse than ever. So frustrating and it takes twice as long to enter my work because the app stops working every couple minutes. ### 1/5 — Broken app, but also poor servers *2020-09-16, version 3.5.0* Running on iPhone 11 and 4G LTE network service. The app has more bugs than a Dodge Ram pick-up trick or a Fiat, and unexpectedly crashes at random intervals. Need to clock out or check out of a location? Good luck to ya! Go ahead and press the respective buttons and watch in awe and wonder as absolutely nothing happens. Restarting the app sometimes helps, but it isn’t a guarantee. The apps biggest set back however are the servers that it communicates with. I can send all my work and photos to the servers via the app in a matter of one or two seconds at most. Receiving data from the servers to my device via the app can take a whopping five minutes and hardly ever is shorter than three minutes. And half the time, it ends up timing out and now you have to go back and and wait another 3-5 minutes. Have verified that my equipment and connection is fine, something is either improperly set up or poorly maintained on the host side of things. Get ready to waste your day and working hours with 1Hub mobile, where technological (in)competence is always on display. I don’t know what I despise more. ADP or 1Hub? UPDATE: 4th delete and reinstall because it just stops working!!! Yay!!!!!!!!! Honestly, what does the Dev Team do all day long!? Apparently just enough to earn their paycheck each week and that’s it ### 1/5 — Takes forever to load *2020-07-28, version 3.5.0* This app is worst then salestrak. It has all sorts of bugs and overtime it seems like the problem is getting worst. The biggest issue I encountered is the amount of time it takes to load and sync the app. Sometimes I have to wait for hours for the app to load. Get rid of this app once and for all. ### 1/5 — WORST APP EVER!!!! *2020-07-01, version 3.5.0* I have had to use this app at 2 different jobs and it is by far the least user friendly app I have ever used. When it works, it is SO SLOW, had glitches ALL the time and is constantly freezing up! DONT USE THIS APP!!!! ### 1/5 — Worst app ever *2020-05-11, version 3.4.6* I’m a CS and this app is a real pain. It freezes all the time. I have to delete the app and reinstall all the time. You should think about getting rid of this and go with the one ASM uses, why? It doesn’t freeze, an ES can put his or her time in without a problem. Yesterday, 10/22/19 I could not get into this app to post my work on this think as you call a wonderful app. It stinks get on board with get one that works or just trash this one!!! 5/11/20 Hello after this app was updated to 3.4.6 it still has a major issue I seem to not be able to get into one hub Mplans it days validation error. Fix this thing or get something else. I’m tired of this!! ### 1/5 — Worst app ever!! *2020-03-15, version 3.2.16* There are so many problems. By noon the app does not work because there so many employees on the app. The work is not being transfer correctly to our timesheets. The work is being lost. Crossmark needs to get rid of app. ### 1/5 — UGH!!! *2020-02-15, version 3.2.16* I have worked for Crossmark since paper was used to report our work. THIS IS THE WORST APP I HAVE EVER ATTEMPTED TO USE!!!!!! Please, please, please fix this before I pull my hair out! ### 1/5 — Worst app ever. Why did you launch it before it was ready? *2020-02-11, version 3.2.16* Sales track was much better. We need this app to report our work and what hours we work and to see our schedule. I had a Motorola 6 G Play cell phone fully paid off $120 cell phone. I bought a I Phone X r 128g for $600 to see if it would work better with the one hub app it helped only a tiny bit. When I was a lead and was taking pictures of the Event Specialist that worked that day to prove they worked. It would tell me which m plan to take a picture of next and sometimes the person was on break. So I just take pictures of everyone 3 of each person. I attach the pictures to the correct m plan. Your app somethings get better and somethings get worst every time you fix it!!! Just fix all the problems and keep an eye on any new problems that show up on the app. I am having a hard time now getting my m plan going on my time sheet the same day I work. Sometimes it shows up the next day. That will not work on Saturday when it is the last day are hours are put in for that week and after 12 am it clears. The time sheet is empty and ready for the new week. Will you just fix it 100% and make sure it stays fixed!!! You app drives everyone crazy my Co -workers, the leads and the Supervisor nuts and you fix one problem and more pop up. I hate this app and it is how I report my work and how I clock in and out and how I see my schedule it is very important! Please fix it!!! ### 1/5 — Unstable updates *2020-01-19, version 3.2.16* Each update causes more friction rather than resolve. This latest update won’t allow us to clock in. It keeps syncing instead of clocking in. ### 1/5 — Y’all creators know darn well 🤦🏻‍♀️ *2020-01-18, version 3.2.16* This app is horrible an whoever made it knows that but obviously doesn’t care enough to fix anything 🙄 & just like the other comments said, HOW in the world do updates make it work so much worse than it did before smh... There’s way too many things to list that need fixing on this joke of an app... I love what the other person said “honestly smoke signals would be more efficient” hahah... but yea.. THEE WORST‼️ ### 1/5 — Lead event specialist *2020-01-17, version 3.2.16* Agreed! It takes forever for the app to sync. If you are covering for RSE on a busy day you have a demo and recaps. Recaps take forever! However, it is easier if I do it in my phone instead of the lead phone supplied. I really don’t understand why we have 1Hub and time sheet. That is even worse ### 1/5 — Failure *2020-01-11, version 3.2.15* This is the worst app I’ve ever used... bring back Gigwalk ... I can’t understand how anyone passed this app as being an improvement... job that should only take 30 minutes is taking 2-6 hours to submit.. ridiculous!!!! You can’t move onto another ticket until present ticket is submitted..... you can’t look at other ticket to move forward to make your work day complete .... people are dropping like flys ,, to work for other companies because of this app... ridiculous!!!!! Now to enter your comments all nicknames are taken... really!!! What the heck ...even the comment section is a mess ## Most critical reviews (10 lowest-rated) ### 1/5 — App has not been updated *2025-04-21, version 3.13.0* This app needs serious updates and I have never seen it update on my phone. Downloading and installing. There has not been any improvements to this app There are a lot of issues with this app and now the company I work for has officially made something much better And to make our jobs more easier. This is the lowest rating I’ve ever seen on a app For this type of work. Not sure why they’re not updating the app every so often like weekly because that’s what 99% of apps do. This is the only one that does it like every four months. There is lots and lots of bugs on this app and there has not been any changes to the app either ### 1/5 — Needs a huge upgrade. *2024-07-02, version 3.10.3* The whole app needs a upgrade , and few other things to keep it going. ### 1/5 — Worst app ever *2024-06-22, version 3.10.3* Can’t do my job app don’t function right ### 1/5 — Slowwwwwww *2024-05-19, version 3.10.3* Horrible app. ### 1/5 — Na *2024-03-02, version 3.10.3* This app always messes up ### 1/5 — Wouldn’t Recommend *2024-01-17, version 3.10.3* Where do I start, lol! Syncing takes forever to complete. A lot of the time failing to even sync. It is not user friendly and takes away from productivity when having to constantly navigate between multiple screens to complete a service order. Many features of the app are also just unnecessary. ### 1/5 — Horrible Design and App performance *2023-05-31, version 3.10.3* Jesus, this people gains millions and millions and this app is almost as ugly as the bathroom at the Sam’s I’m working at. It makes no sense how many time this app has take me out and force me to redo my checking again. I don’t recommend any company that has this app involved on their work system. ### 1/5 — Worst app ever! *2023-02-16, version 3.10.3* Natural insight was so much easier to use. Scheduling is impossible because there’s no calendar feature. Using it on my desktop to print pages needed for work is a huge pain. It times out after less than a minute and you have to constantly sign in again. Nothing is easy to find or use with this app…it’s horrible. If I could give 0 stars I would ### 1/5 — Terrible app *2022-12-23, version 3.10.2* This app is slower than a turtle. It goes so slowly, takes for ever to upload my employees’ pictures. Something needs to be done, because this is really ridiculous. ### 1/5 — Sooo bad! *2022-11-01, version 3.10.1* Asks for your pin, you type it in, nothing happens. This happens way too often! I have to power off my iPhone to log in. ## Most praised reviews (8 highest-rated) ### 5/5 — Convenience *2025-04-01, version 3.13.0* This app will no longer be used as we will have to use a web browser everyday. It’s one of the dumbest things I’ve ever heard. More work for pennies on the dollar! But hey, long as it works for the upper management that doesn’t even have to use it. Cheers! ### 5/5 — 1Hub Mobil *2019-01-07, version 3.0.5* It took a little while to understand how it works.I Think it works fine. ### 3/5 — Why the light gray font???!!!! *2022-12-09, version 3.10.2* Why use light gray font instead of black? It makes it hard to see for no reason. Why? Other than that it’s easy to navigate and not bad, but the font choice is so dumb. ### 2/5 — Worst app I have ever used *2022-09-09, version 3.8.5* It is horrible the way it is put together discriminates against those that are older those that have eye issues it also doesn’t take into consideration that some of the people useing it fall into the special needs category they can still do the work but struggle with reading small print there is to many things on each page and extremely confusing and they won’t set it up so it can be on a laptop so those of us who have eye site issues and other issues can have a bigger screen to be able to prepare for our work better and to be able to print stuff we need to print they just don’t care it is the worst work app I have ever used it’s like they want the work done but domestic care one bit about those that have to use it ### 2/5 — SUGGESTED FIX *2020-02-29, version 3.2.16* I use the app for work with CMK as a Retail Rep. In IOS and Android. We have had to use the app in Airplane Mode to be able to navigate and submit mPlans without the all time consuming Sync every ticket. Is it possible to fix the issue of switching back and forth from Airplane mode to WiFi/Cell Data ON, and not have the app freeze up during the next sync at the Receiving portion of the Sync? Every time we switch back and forth to submit a batch of mPlans, we have to reset the database for it to continue and progress past the Receiving portion in order to fully sync? I have measured The difference in time of submitting mPlans online and in Airplane mode and for a batch of 8 mPlans is over 2 hours of waiting every time it syncs, but it’s only minutes when using Airplane Mode, I recommend fixing the sync option so that it’s faster and smoother or fix the hang up when coming off Airplane mode to Sync so we don’t have to reset the database every time we change that setting. Also, in the Quick Scan Product List in each mPlan, we cannot see the full product details like size or quantity nor the full product name, It would be very helpful if we could see that information. Maybe change the frame so it can be widened or self adjusted to each persons preference. I look forward to your response. ### 2/5 — mplan *2019-10-31, version 3.2.7* Please update it to make it available to see mplans all the time , not just the day of!!! ### 2/5 — Buggy *2019-04-29, version 3.0.9* Been trying to get into app for over two hours without success. Trouble checking schedule or logging in hours if it won’t open. ### 2/5 — Bugs *2018-10-07, version 3.0.4* How do you log off when using it on IPAD? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*